Duckie (YC W24)’s Post

New Feature Friday! Duckie now support log investigation for support tickets. Log investigation is the number one time drain for tech support engineers during troubleshooting. Now, when a support ticket comes in, Duckie will find the most relevant logs from tools like Sentry or Kibana, link them to related code changes, provide a diagnosis, and suggest first steps for resolution. All the crucial information you need will be right at your fingertips. With Duckie, you can significantly reduce ticket resolution time! #duckie #support #techsupport #ai #yc