Duncan Smith’s Post

Is it possible to give too much "value" to customers? Let's explore. 🚦 While providing value is paramount in customer service, inundating customers with too many touchpoints can lead to overwhelm. 💡 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗼𝘃𝗲𝗿 𝗾𝘂𝗮𝗻𝘁𝗶𝘁𝘆 𝗶𝘀 𝗸𝗲𝘆. It's important to ensure that each interaction adds meaningful value without diluting the core message or overwhelming your audience. Focus on delivering experiences that are tailored, relevant, and genuinely helpful to your customers' needs. 👥 What's your take? #CustomerExperience #CX #CustomerSuccess

🎯? Understanding today's customer is a game of precision and agility. Goodbye, predictable funnels — Hello, tailored engagement. Finding loyalty in a sea of options means delivering timely relevance and anticipating needs. Read on to learn how the right tech and strategies can help you make sense of individual customer journeys and bring genuine value to every interaction. 🌟? #customerexperience #CX https://lnkd.in/eXA6p__8

Customer perception is like playing the ultimate game of charades for businesses. You've got to nail every move and expression to keep them engaged. It's not just about the product anymore; it's about wowing them with a memorable experience. Whether it's a personalized recommendation or a swift problem resolution, businesses must channel their inner customer whisperer to create exceptional experiences. So, let's sharpen those perception skills: https://bit.ly/4c1UHJG Watch: https://bit.ly/3P4MIlm #customerperception #customerexperience #cx #brandperception

Struggling to create a seamless customer experience across all touchpoints? Register for Sprinklr's webinar on April 18th as we share game-changing tactics with you for bridging the gap between online and offline #CX journeys. http://ms.spr.ly/6000cm82g

Hear directly from your customers with Voice-2025! No more guesswork—get real insights into what your customers think and feel about your brand. Our Voice of Customer tool delivers the exact words your customers use, uncovering the good, the bad, and opportunities for improvement. https://zurl.co/ONIg #ISCCX #CX #retailaudit #MysteryShopper #CustomerExperience #VoiceOfCustomer #VoC #MysteryShopping #employeeexperience

Can focusing on customer needs be the key to setting your business apart from the competition? Here are a few strategies to help you consistently put your customers first and create a lasting impact. 👉 https://lnkd.in/gJqXPhNP #customerneeds #prioritizingcustomers #customerfirst #customerexperience #cx #customersatisfaction #customerstrategy #cxinnovation #customersuccess #customercentric

What makes customers keep coming back? It’s not just about what you sell—it’s how you make them feel. This includes emotions, perceptions, and memories that shape consumer behavior throughout the customer journey. But why is CX so important for your business? Watch this reel to uncover how delivering exceptional customer experiences can transform your brand and build lasting loyalty. To know more, request a demo with us- https://bit.ly/3IK7xyV #traCXio #CustomerExperience #CX #CustomerLoyalty #BusinessGrowth #BrandPerception #CustomerSatisfaction #CXMatters

Struggling to create a seamless customer experience across all touchpoints? Register for our webinar on April 18th as we share game-changing tactics with you for bridging the gap between online and offline #CX journeys.

If you’re not using NPS, CSAT, or CES surveys yet, you’re missing out on vital insights. These tools help you discover the true state of your customer experience and reveal areas where you can improve. It’s time to start leveraging customer feedback to build lasting success. #QDegrees #CustomerExperience #CX #NPS #CSAT #CES #CustomerSatisfaction #SurveyData #CustomerLoyalty #BusinessGrowth  

“🚀 Understanding the customer journey is key to delivering exceptional experiences! From first contact to post-purchase, every touchpoint matters. 🛍️ Elevating your strategy means anticipating needs at each stage. Let’s navigate the customer journey together and create lasting connections! #CustomerExperience #MarketingStrategy #CX”