THE TRAINING AND SKILLS GAP IMPACT
by Dennis Speigel - Kirmes Magazine
The leisure and amusement industry has always implemented successful training programs. For decades, our programs included hiring young people that demonstrated potential, with the intention of grooming them to rise through the ranks and be rewarded with management positions. We taught standard operating procedures and used methods such as classroom-style training, shadowing an upper-level employee, role play scenarios, and even graded testing to assure knowledge.
We implemented follow-up processes to reinforce knowledge, staff went through extensive on-the-job training, and adjustments were made if the employee did not perform as expected. This process often took weeks and months. It was a way for our park managers to know that employees were being primed to take over key management positions when the time came. As we all know, the Covid pandemic has had a significant impact on our industry’s hiring and training programs, not only our theme park industry but the restaurant and hospitality industry in general. I have spoken to many colleagues recently who are in top management positions and who have expressed concerns over a “training and skills gap” that was generated by the pandemic.
How did this happen? I believe several important factors contributed to this decline of employee training during the pandemic.
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dennis speigel #themeparks #amusementparks #waterparks #training
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