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With only a third of leaders prioritizing AI literacy in 2024, many employees are missing the critical skills needed to harness this emerging technology. As AI reshapes roles in contact centers and technical operations, bridging the AI skill gap is crucial for brands aiming to fully realize their digital transformation goals. Fostering a culture of continuous learning will empower employees to adapt to these tools and prepare for future advancements like generative AI. Read our latest article to learn more: https://hubs.la/Q02L3B8z0 #AILiteracy #DigitalAnalytics #EmployeeExperience #eClerxCustomerOperations

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Himanshu Dhiman

Working at Fotographic

2mo

Great advice!

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