Eglė Lapinskė’s Post

🌟 My Career Journey: From Hospitality to Patent Services 🌟 Over the past 8 years, I've had the privilege of working across diverse industries: hotel & hospitality 🏨, US IT recruiting 💻, shipping 🚢, and now patent services 📄. What’s the common thread? Customer service (CMS) and administration have always been at the heart of my work, no matter the industry. 💼 Making these transitions hasn’t always been easy. Moving from hospitality to IT recruiting was a real challenge—I wondered if my skills would translate. 🤔 But with every shift came new lessons in resilience, adaptability, and building strong connections. Now, looking back, I’m grateful for how these experiences have shaped me. Each role, from supporting guests in hospitality to managing client expectations in patent services, has taught me the value of providing excellent service—something that transcends any industry. 💪 It's been an incredible journey, and I’m excited to continue learning and growing in my current role. #CareerJourney #CustomerService #Adaptability #PatentServices #ProfessionalGrowth

Discover the ins and outs of our expansion in our latest blog post, "Embarking on a New Adventure: The Pallet Group's Expansion Journey." 🚚   Dive into the details and join us on this exciting ride. Read the blog now! #ThePalletCo #ExpansionStory #NewBeginnings #BlogPostAlert

After much reflection, I’m excited to announce that I’ve stepped into the role of Chief Revenue Officer at ElasticHotel —a company positioned to transform the hospitality industry through innovative, customer-centric solutions focused on revenue management. Why did I choose this role? ⭐ Leadership Team: the co-founders are a formidable duo able to create revolutionary products and capture the market. ⭐ Redefine Sales: I have seen my share of poor leadership and want to contribute to a new type of sales leadership: one that looks, sounds and acts differently. ⭐ Learning Opportunity: growing and scaling a sales team at an early stage company comes with a ton of exciting challenges: hiring, sales-ops, processes, methodologies, learning Italian... :) ⭐ Family Goals: my girls are now 5 and 3 and it felt like the perfect time to give them international exposure. To be closer to the core team, we will be relocating to Madrid, Spain for the next 2 years. Estamos super ilusionados! In short, this role is giving me the opportunity to put into practice the knowledge I acquired at Stanford LEAD, build a company, help redefine a vertical and ultimately focus on my greater purpose: create environments for everyone, especially moms, to thrive in their careers. And I’m hiring. If you are based in Italy or Spain and want a fulfilling sales job with a stellar team, please reach out. Here's to new beginnings!

When I first joined Hostinger, I was unsure about what I really wanted to be. There were a lot of career opportunities and jobs that I had explored previously, and I thought this would just be another stepping stone towards something bigger 🤔 Who knew it would turn out that I've been working here for 5 years? 🎉 Yes, you read it correctly. It's been a meaningful 5-year ride at Hostinger International, and I couldn't be more grateful; I get to explore different roles and functions that help me nurture my passion along the way. Is this what job fulfillment feels like? I believe so 🤗 Surrounded by amazing colleagues throughout my journey, I've managed to learn a lot of things ranging from professional skills to personal traits from many people who have shaped who I am today. Every day, I learn something new, making my day-to-day work always feel like the first day 😄 Don't get me wrong, it's not always "up, up, up." There were also moments of "down, down, down." However, I'm glad that the culture we embody here trains us to be resilient, responsible, supportive, and empathetic 🙌 Innovating and making mistakes are our gateways to learning something new. We are having fun by reflecting on our achievements and areas of improvement 📈 ⏳ It's true that "time flies when you're having fun!" ⏳ I'm having fun by learning new things from other people, opening books that always remind me of my first-day experience, and growing by the "Learn and be Curious" principle 📚 🎓 However, we also cannot deny the fact that it's not the company that pushes us to be better, but it's our own selves who decide. The company is there to accommodate, but we decide our own paths, behaviors, work & life principles that will lead us to our goals. I'm happy that the company always supports us in many ways possible to help us achieve our goals 🤝 So, have you decided which path you want to take? If you want to experience the joy of growth that I've experienced, join https://lnkd.in/gtgfKHfX, and let's have fun together! 😉

🌟 The Unexpected Power of Conversation 🌟 I recently had an experience that truly highlighted the power of communication and connection. After a busy day at work, I booked a Rapido ride home. When the rider arrived, we quickly sorted out the destination and then started chatting about our occupations. To our surprise, we discovered that we both worked in marketing. Our conversation quickly evolved into a deep discussion about career paths, industry trends, and job opportunities. We exchanged insights on effective marketing strategies, shared networking tips, and reflected on the highs and lows of our profession. The dialogue was so engaging that time flew by, and before I knew it, we had reached my destination. When I asked for the QR code to make the payment, the rider did something unexpected—he refused to accept any money. Despite my repeated offers, he simply smiled and said, "It's not every day you meet someone who shares your passion. This ride is on me." I was genuinely amazed by his generosity. Here was someone who drives for Rapido to earn a living, yet he chose to forgo payment because of the connection we made through our conversation. This experience underscored for me how important it is to engage genuinely with others. Building connections through meaningful dialogue can lead to unexpected friendships and valuable insights that enhance both our personal and professional lives. In a fast-paced world, it's easy to overlook the power of a simple conversation. But life is short, and making new friends and connections every day can be incredibly enriching. This experience reminded me that effective communication can open many doors and create lasting impressions. #Networking #Marketing #Communication #CareerGrowth #LifeLessons #Kindness

POV: the draft that has never been posted 😂 ((it was from 2 years ago)) Thinking about my first work trip away from home after joining the company, I remember feeling incredibly thrilled and excited. It was a one-of-a-kind experience, and you'll never feel the same thing twice in this lifetime. I'm truly grateful that I wrote about somewhere my notes. #salesengineer #medicalequipment #medicaldevicesales

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Today we all at Hostinger sing Mikutavicius song “Trys milijonai” It took 17 years to reach 1st million customers, 3 more years to reach 2nd million and now, in a year, we have 3 million customers who trust us! I am proud to see this scale, especially knowing how it is done inside - Customer Obsession is principle #1. Even though we have roles that do not have direct contact with customer, there are still opportunities to be close and care about it. This is what I have tried myself during the year: 1. Shadowing Customer Success -this is something that does not only help to understand how our colleagues work, what kind of questions our customers have but also it is a chance to see situation from the side and give questions and provide insights that could help to make customers experience wow. 🎧 2. Participating in Customers Interviews - everyone in the company has an opportunity to conduct interviews that help to get customers feedback, understand areas for improvement and explore opportunities to make experience great. 💡 3. Support our Customers businesses by using and exploring their services - Meet the Client initiative became a tradition for festive periods, workations, team buildings. etc. This is something that gives that feeling of proudness of what we and our clients do to scale success. 🎉 Today we celebrate and really hope that our Customers have their own achievements to celebrate as well! Daugirdas and all Hostinger team - continue to rock 🤘

𝐄𝐦𝐛𝐫𝐚𝐜𝐞 𝐔𝐧𝐞𝐱𝐩𝐞𝐜𝐭𝐞𝐝 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬: 𝐋𝐞𝐬𝐬𝐨𝐧𝐬 𝐟𝐫𝐨𝐦 𝐌𝐲 𝐉𝐨𝐮𝐫𝐧𝐞𝐲 You’re working hard for that first promotion.  There’s one opportunity few see as promising. It was my first promotion after eight years on the job. I learned and developed a lot, but it wasn’t enough to get rewarded. I HAD TO MOVE FORWARD. Then came an unexpected opportunity: Product Manager in a Spanish-speaking country. I accepted and moved my family to Mexico. “𝐖𝐡𝐲 𝐌𝐞𝐱𝐢𝐜𝐨 in the 90s?” everyone asked. “𝐃𝐨𝐞𝐬 𝐭𝐡𝐢𝐬 𝐦𝐚𝐤𝐞 𝐬𝐞𝐧𝐬𝐞 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐜𝐚𝐫𝐞𝐞𝐫?” I didn’t speak Spanish. I had only visited Mexico briefly. I was among the first from HQ to make such a move. 𝐁𝐮𝐭 𝐢𝐭 𝐰𝐚𝐬 𝐰𝐨𝐫𝐭𝐡𝐰𝐡𝐢𝐥𝐞. From there, my career flourished. Embracing unexpected opportunities is invaluable. Succeeding in them invites even bigger opportunities. 𝐘𝐨𝐮 𝐠𝐫𝐨𝐰 𝐰𝐢𝐭𝐡 𝐜𝐡𝐚𝐥𝐥𝐞𝐧𝐠𝐞𝐬—those you master or those you get up from and try again. From clerk to Region and Country Head, reporting to the Board, my journey gave me priceless experiences. This was the foundation for my next challenge: 𝐬𝐭𝐚𝐫𝐭𝐢𝐧𝐠 𝐦𝐲 𝐨𝐰𝐧 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬. Again, the naysayers questioned me. Starting a consulting business in a crowded market? Focusing on a consolidating industry? That was ten years ago. Today, with a solid business, I no longer hear the doubts. Instead, I receive recognition for the exceptional service we provide. We help transforming lives—those of our clients, candidates, and senior executives who join our platform. 𝐖𝐡𝐚𝐭 𝐈’𝐯𝐞 𝐥𝐞𝐚𝐫𝐧𝐞𝐝: 𝐝𝐨𝐢𝐧𝐠 𝐰𝐡𝐚𝐭 𝐲𝐨𝐮 𝐭𝐡𝐢𝐧𝐤 𝐢𝐬 𝐫𝐢𝐠𝐡𝐭 𝐦𝐚𝐤𝐞𝐬 𝐚𝐥𝐥 𝐭𝐡𝐞 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐜𝐞. Interested in joining our movement as part of the B&P Network of Industry Experts? Let’s talk. Follow Dieter Brandt for more posts like this. #bravedecision #careersteps #expat #becomeentrepreneur #brandtpartners

I am pleased to share with you a video about excellence in customer service in #phase2 Customer: I would like to complain about the delay of my flight which was scheduled to depart at (flight time). The flight has been delayed for more than two hours so far, and there is no information about the reason for the delay or when the flight will take off. Customer Service Agent: I am very sorry to hear that. My name is (employee name), and I will do my best to assist you. What is your reservation number? Customer: (states the reservation number) Customer Service Agent: Thank you. I will check the status of your flight now. (Waits for a few seconds) Customer Service Agent: I understand your frustration. After checking, it turns out that there was a delay in the departure of the plane due to (reason for the delay, such as bad weather, or a technical problem). Customer: This is unacceptable! I missed an important appointment because of this delay. Customer Service Agent: I am truly sorry for the inconvenience caused. I would like to assure you that we are doing our best to resolve this issue. Would you like to rebook your flight to another time? Or would you prefer to receive compensation? Customer: I want to rebook my flight to the earliest possible date. Customer Service Agent: Sure. I will look for the next available flight for you. #CIB_Summer_Internship_2024