CSDM Services & Offerings + some common examples 🔥 Many people have a hard time wrapping their head around services vs. offerings. But what is really an offering and why does it matter? Offerings allows a service to be stratified into smaller parts, where each offering may have: ✅ - Different ownerships & support groups ✅ - Different commitments and pricing ✅ - Different ways we offer the services to our users Below you can see some examples of common ways to split up services. 👇 What are the greatest challenges in your opinion when dealing with offerings in CSDM? Let us know in the comments! #csdm #cmdb #itom #servicenow
Aligning data to customers business strategy
1yBiggest pitfall is forgetting a solid ITOM integration AND global usage within the processes 😋