We're #hiring a new Genesys CX Cloud Architect in United States. Apply today or share this post with your network.
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Experience Genesys Cloud CX For Yourself! Explore how easy it is for users to service customers, make contact centre adjustments, and monitor performance with an intuitive interface and functionality designed with the user in mind ― all from a single platform. Agents: See how Genesys Cloud CX makes it easy for agents to handle interactions and manage their performance and career Supervisors: Discover how real-time dashboards and up-to-the-second analytics provide the insights you need to lead your team and run your business Administrators: Learn how easy DIY admin tools put you in control. Onboard new hires, create knowledge bases, build interaction flows and more. https://lnkd.in/ejH2FRn7 #Safricloud #Callbi #SpeechAnalysis #AIListening #BusinessSuccess
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Are you ready to migrate off Genesys PureConnect? As support ends in July 2025, the clock is ticking to choose a new cloud-based platform. At Cloud Tech Gurus, we provide a smarter, more efficient way to migrate from Genesys PureConnect. Imagine completing your migration in half the time, at half the cost, and with half the resources! Here's how we make it happen: The Migration Challenge Migrating contact centers can be a nightmare, involving: 🔍 Complex discovery and documentation of outdated systems 🔍 Error-prone assessments and design tracking 🔍 Resource-intensive and time-consuming migration processes 🔍 Ensuring new changes don’t disrupt customer experience Our Smarter Solution Cloud Tech Gurus' unique migration method simplifies and accelerates this process: 💡 Accelerated Discovery: We quickly and accurately map out your existing contact center environment and requirements. 🔎 Design Auditing: We audit existing designs against CCaaS options to ensure the best fit. 📍 Streamlined Build Process: Import existing requirements into your new CX platform for faster adoption and reduced timelines. 🚀 Enhanced QA/UAT: Use sandbox environments for testing, manage QA/UAT scripts, and improve audit processes to maintain system stability and quality. The Result? ✅ Migration completed in half the time ✅ At half the cost ✅ Using half the resources Say goodbye to lengthy, expensive, and resource-draining migrations. Choose Cloud Tech Gurus for a seamless transition to your new contact center platform. Time is running out. Start planning your migration today with Cloud Tech Gurus and transform your contact center’s future! See comments for a link to more details. Cloud Tech Gurus Shaun Gambiza Tafara Ndovorwi Fred Stacey ☁ Jessica "CLOUD CX GURU" Voss ☁ Nick Anthony #CloudMigration #ContactCenter #CXTransformation #CCaaS #GenesysPureConnect #EfficientMigration #CustomerExperience #SeamlessTransition #ContactCenterMigration #CloudPlatform #Genesys
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As we near the completion of our Genesys Cloud project at Aggregate Industries, I thought I would take a moment to reflect on the opportunity that I was presented with and the strides we've made as a business. First of all, I am immensely proud to have been the technical lead and provisioning coordinator throughout this transition, building the system to suit our business and having the opportunity to work with a fantastic project team who between us have travelled to, trained and assisted all of our colleagues using the platform across the UK. 💡 **Why it Matters?** This project wasn’t just about technology; it was about weaving together the capabilities of Genesys Cloud - leveraging an omni-channel platform, combined with the strategic power of Salesforce. It signifies a commitment to transforming not just our business systems but the very essence of how we engage with our customers. 🚀 **Key Milestones:** 1. **Harmonising Technologies:** Aligning Genesys Cloud with Salesforce has been more than integration; it's been a symphony of technologies enhancing our customer engagement. 2. **Strategic Synergy:** The driving force has been the synergy between Genesys Cloud and Salesforce, creating a dynamic platform for more meaningful interactions. We now also have an omni-channel platform with the ability to utilise intergrated email and messaging/web chat to provide a streamlined experience when communicating with our customers. 3. **Beyond Boundaries:** This project marks our journey into a realm where technology meets strategy, enhancing our ability to connect with customers on a deeper level. 🤝 **Connecting for the Future:** The main reason for this post is because I'm curious if anyone in my network has any insights or experiences with Genesys. Let's connect and foster a community of shared knowledge and innovation! #ProjectReflections #TechLeadership #StrategicIntegration #GenesysConnect #GenesysCloud #GenesysCloudCX
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Genesys Cloud Reaches Nearly $1.3 Billion Annual Recurring Revenue in Third Quarter of Fiscal Year 2024 Some very impressive numbers are shared in the details - new logo booking, revenue retention, average number of unique agents, and impact of its #sustainability practices. Congratulations! Tony Bates Merijn te Booij Brian Swartz Peter Graf Olivier J. Happy to see mention of Frost & Sullivan reports in the announcement. "Genesys received a top ranking from Frost & Sullivan in the Frost Radar™: Workforce Optimization Solutions, 2023 report for its AI and digital innovations in workforce engagement management (WEM), global industry leadership and capabilities to help organizations deliver the power of empathy to every experience. Additionally, Genesys continued its ranking as the No. 1 growth leader in the Frost Radar™: Enterprise Cloud Contact Centers in North America, 2023 for the third consecutive year." #genesys #CcaaS #growth #cloud #contactcenter #RevenueRetention #frostradar #frostandsullivan #WEM #ECC Kit Werbe Meredith Egg Staci Kussin
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One of the biggest challenges that #Gartner highlighted in their recent research is that CX technology is not delivering because it hasn't been deployed properly. Our Community Days are full of our amazing experts who can help you extract more value from your cloud technology. Please come and join us!
Are you ready to upskill and elevate your contact centre game? We're just two weeks away from our Genesys Cloud Community Day on 5th September at in our Glasgow office! ⏳ If you're an Operations or IT specialist, Team Leader, or Contact Centre Manager, this is your chance to connect with like-minded professionals, explore the Genesys Cloud roadmap, and discover innovative solutions that are transforming the industry. Don’t miss out on this opportunity. Register here: https://lnkd.in/eB_XtYfz #SabioCommunityDay #GenesysCloud #ContactCentre #CXInnovation #CX
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EVP ★ People + Technology connector 🚀 | Dev, Data, DevOps, Cloud, Network, Security, Compliance, Salesforce, etc | Faith, Husband, Father
𝐑𝐞𝐚𝐥𝐢𝐭𝐲 ➤ As an IT leader you're being asked to do more with less: "keep up and innovate!" 𝐏𝐫𝐨𝐛𝐥𝐞𝐦 ➤ You don't have the capacity you need or the right skill sets on your team for everything. 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧 ➤ 100's of companies rely on Provisions Group professional services and staffing every year to solve the capacity and skill gap problem they face in IT. You can access our 150+ person - 100% domestic - full-time dev, data, cloud, security, network, devops, bizapps, and salesforce team of engineers and architects in Nashville fractionally, just as you need them via 𝐂𝐨𝐧𝐜𝐢𝐞𝐫𝐠𝐞𝐈𝐓 (our discounted subscription-based model that serves as an extension of your engineering capacity and depth). Speed to action, combined with local fractional expert skills help you win at work and solve the "get it all done" problem so many IT leaders face. Need to hire some people for your team? We do that too. With 10 full time tenured recruiters on staff we can help you build your own team if outsourcing isn't your strategy. Send me an Inmail and let's talk about how we can customize a solution to meet your IT capacity and skill gaps needs. #nashville #applicationdevelopment #dataanalytics #devops #cloudinfrastructure #networkinfrastructure #security #compliance #salesforce #itconsulting #Azure #AWS #dynamics365
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$70M+ in Revenue Generated • Business Development + M&A • Education = MBA + Hard Knocks! • Value Added Resell - Data Center IT • Top 2% LinkedIn Social Selling Index • Husband X 25 Years • Dad X 4
𝐑𝐞𝐚𝐥𝐢𝐭𝐲 ➤ As an IT leader you're being asked to do more with less: "keep up and innovate!" 𝐏𝐫𝐨𝐛𝐥𝐞𝐦 ➤ You don't have the capacity you need or the right skill sets on your team for everything. 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧 ➤ 100's of companies rely on Provisions Group professional services and staffing every year to solve the capacity and skill gap problem they face in IT. You can access our 200+ person - 100% domestic - full-time dev, data, cloud, security, network, devops, bizapps, and salesforce team of engineers and architects in Nashville fractionally, just as you need them via 𝐂𝐨𝐧𝐜𝐢𝐞𝐫𝐠𝐞𝐈𝐓 (our discounted subscription-based model that serves as an extension of your engineering capacity and depth). Speed to action, combined with local fractional expert skills help you win at work and solve the "get it all done" problem so many IT leaders face. Need to hire some people for your team? We do that too. With 10 full time tenured recruiters on staff we can help you build your own team if outsourcing isn't your strategy. Send me an Inmail and let's talk about how we can customize a solution to meet your IT capacity and skill gaps needs. #nashville #applicationdevelopment #dataanalytics #devops #cloudinfrastructure #networkinfrastructure #security #compliance #salesforce #itconsulting #Azure #AWS #dynamics365
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