Elliott Hurst’s Post

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CEO at SoCast, Digital Made Easy for Broadcasters

Elephant in the room Part II: A sense of connection. Jacobs annual tech survey revealed one thing that's attracting some younger audiences, which is a "sense of connection." One of radio's key strengths is being the "buddy medium" offering curated content and a live view of the world around them, but distilled locally. This unique advantage, only available through radio, fulfilled a need audiences yearn for in an ever increasingly isolated world. Our check out people have been replaced largely by kiosks. Our customer service interactions on the phone or online are greeting us with chatbots and AI. As sector after sector gradually saves cost and removes humans from their models, customers and audiences will crave this sense of connection even more. Concerts and live event ticket prices have soared in a post-COVID world, as we realize these opportunities are coming far less often now. We stream media, we don't watch anything live analogue anymore (except for sports). While there is a sense of connection among all survey respondents to their favorite radio stations, this sentiment is stronger among younger demographics such as GenZ, Millennials, and GenX. These generations live in digital today. As such, radio needs to adapt its sales strategies to cater to these younger generations and establish a stronger digital presence to maintain this sense of connection. It may sound counter intuitive, but radio needs to do a better job recreating and increasing the strength of radio brands in their digital footprint in order to remain relevant enough to push audiences towards the *habit of repeatedly back to on-air. https://lnkd.in/ex_bbukZ

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