Enterprise Connect’s Post

Exciting times ahead at #EnterpriseConnect as we unveil our CX Track sessions, focused on enhancing customer experiences through the power of AI. 1️⃣ Job Shifting: Where and How AI is Eliminating and Adding CX Positions: https://lnkd.in/et6SKxCW Explore the dynamic changes AI is bringing to customer service roles. 2️⃣ Medtronic Case Study: Use of Conversational and Generative AI in Enterprise Omni-Channel Contact Services: https://lnkd.in/eX4N4kxS Discover how leading organizations are leveraging AI to transform customer interactions. 3️⃣ They’re Heeeere – Generative AI Self-Service Applications…Are You Ready?: https://lnkd.in/efUahpKM Insights into the rise of Generative AI in self-service applications. These sessions are a must for anyone looking to revolutionize their CX strategies. Explore the sessions in more detail and secure your spot today: https://lnkd.in/eggXJxXX #artitfialintelligence #ai #machinelearning #innovation #generativeai #conversationalai #conversationalintelligence #cx #technology #GenAI

🔑 Access this complimentary Gartner® report "Innovation Insight: Generative AI Chatbot to Improve CX and Agent Productivity" now!  According to Gartner®, "by 2026, 50% of customer service and support organizations will implement GenAI-driven virtual assistants for agent assistance/customer-facing tasks."   To stay ahead, customer service leaders must leverage Generative AI to enhance their Conversational AI platforms.     Download the report today 📥: https://hubs.la/Q02GyS3p0 P.S. This report is available for a limited time, so don't miss out! ⏳ #AI #GenerativeAI #CustomerService #Innovation #Gartner #ConversationalAI #CX 

We did it! State of AI in CX 2024 is out now! AI continues to change, and enhance, customer experiences across industries. Here’s a snapshot of how AI is making waves in CX today: 🔹 86.5% of companies are planning to expand their use of AI in CX initiatives. 🔹 70.7% are currently utilizing generative AI to enhance their CX efforts. 🔹 Yet, 29.3% haven’t implemented AI in their operations—there's still room to grow! 🔹 Measuring success: Only 28.2% of companies actively track the ROI of their AI deployments in CX. 🔹 Additionally, only 14% of global organizations feel fully AI-ready—indicating significant potential for growth and transformation. 📈 These findings just prove the importance of AI in shaping customer interactions even further, and the vast opportunities for organizations that embrace these technologies. 👀 What are you waiting for? Find out more about these insights and learn how AI can level-up your CX strategy! 📥 Download the full report now! [Link in comments] #cx #ai #stateofai

🤖 Explore the AI-driven revolution in contact centers! From chatbots to sentiment analysis, these solutions are streamlining operations and elevating customer experiences. According to a report by Accenture, AI-driven contact center solutions have led to a 25% increase in agent productivity and a 30% improvement in first-call resolution rates. Talk to our team of contact center experts Amit Mohan, Anshuman Sarkar, Ankit Dev, Animesh Shrivastava and learn how Agent Assistance, Call Summarizer, and other AI tools are making interactions smoother and more efficient. Witness first hand the impact of #AI on customer experiences. Book a demo here - https://lnkd.in/g9S_vhQ or just type ‘Hotword’ in comments below and we will DM you to set up the demo. #AI #CustomerService #TechSolutions

" Artificial intelligence will not replace the role of the CX professional, but it will replace the CX professional who does not embrace AI." - Brian Solis Join us for a FREE webinar on the intersection of AI and Customer Experience (CX), hosted by CX Unraveled. Date: March 14th Time: 12.00 - 12.45 CET Registration Link: https://lnkd.in/eYYyFX42 In this dynamic session, we'll explore the impact of AI on the work of CX professionals and the main applications of AI within CX and service design. Don't miss this opportunity to gain insights and stay ahead in the world of CX innovation. #AI #CX #CustomerExperience #Webinar #CXUnraveled #Innovation #Tech #ArtificialIntelligence #FutureofCX

🚀 Why Companies Are Adopting AI Chatbots 🚀 AI chatbots are becoming essential for businesses in today's fast-paced digital world. Here are three compelling reasons why: 1. 24/7 Customer Support: Ensure your customers get instant responses anytime, boosting satisfaction and freeing up time. 2. Cost Efficiency: Save operational costs by handling thousands of inquiries simultaneously without extra expenses. 3. Personalised Interactions: Deliver customised experiences based on customer behavior and preferences, fostering stronger relationships and increasing repeat business. AI chatbots will set your businesses apart from the competition. It's not just a trend; it's the future! 🌟 Book Your Demo: https://lnkd.in/d2TDBgim #AI #Chatbots #CustomerService #BusinessGrowth #Innovation

Monday Digest : AI in Contact Centres: Enhancing Human Interaction with Technology THERE’S no question that artificial intelligence (AI) is having a moment. While AI has the potential to transform every industry – and in some cases, is already doing so – the contact centre is no different. In fact, Gartner predicts that 80% of customer service departments will be utilising AI to elevate agent productivity and the customer experience (CX) by 2025. Read the complete article here : https://lnkd.in/gdWDCpCx #AIinContactCentres #CustomerService #CX #AgentProductivity #AIIntegration #SentimentAnalysis #DataDriven #SpeechAnalytics #IntelligentAssistant #EthicalAI #AITrends #FutureOfCustomerService #AIandHumans #AIinBusiness #DigitalTransformation

Generative AI agents are solving customer service challenges that traditional chatbots simply can't handle. Heather Reed, Principal Product Manager at ASAPP, explains how Generative Agents empower customers to self-serve complex issues—like checking flight status, understanding account details, or resolving billing inquiries. As this technology evolves, it's reshaping how customers engage with businesses. Faster. More efficient. Customer-friendly. Want to dive deeper? Listen to the full conversation from the "Generative AI Agents for CX: Separating Fact from Fiction" webinar with Execs In The Know to hear more insights from Heather, Daniel Rood, and Chad McDaniel. Get the full conversation here: https://lnkd.in/d2Dyr6An #AI #CustomerExperience #GenerativeAI #CX #Innovation #SelfService

We’ve all reviewed companies based on how easy they are to speak with and how quickly we can get the information we require. I know I’ve maintained providers for this reason, not based on cost alone. DigitalWell have taken a look in to how AI can leverage your contact centre. #customerexperience #contactcentre #AI