Entromy’s Post

New job alert! MNTN is hiring a Customer Success Operations Manager! Learn more about the role in the first comment.

Why Hiring a VP of Customer Success at a Million Makes Sense Learn why hiring a VP of Customer Success at an earlier stage can lead to better customer retention and revenue growth. Discover how investing in the right talent can cover the salary and bring in additional income. Don't miss out on this strategy for maximizing success! #VPofCustomerSuccess #CustomerRetention #RevenueGrowth #TalentInvestment #BusinessStrategy #CustomerHappiness #RetentionSuccess #CustomerSuccessTips #CompanyGrowth #BusinessGrowth

Why Hiring a VP of Customer Success at a Million Makes Sense Learn why hiring a VP of Customer Success at an earlier stage can lead to better customer retention and revenue growth. Discover how investing in the right talent can cover the salary and bring in additional income. Don't miss out on this strategy for maximizing success! #VPofCustomerSuccess #CustomerRetention #RevenueGrowth #TalentInvestment #BusinessStrategy #CustomerHappiness #RetentionSuccess #CustomerSuccessTips #CompanyGrowth #BusinessGrowth

What to Look for in a Customer Success Candidate? 🕵️♀️✨ Hiring a Customer Success Manager? Here’s your checklist! ✅ 🔍 Metrics Mastery : Can they talk about activation, CSAT, TTV, and churn? 📊 🔍 Strategic Thinker : Do they connect their role to revenue and profitability? 💡 🔍 Problem Solver : Have they tackled customer success challenges before? 🛠️ 🔍 Communicator : Can they work cross-functionally with ease? 🗣️ 🔍 Customer-Centric : Do they genuinely care about customer success? ❤️ #HiringTips #CustomerSuccess #TeamBuilding #BusinessGrowth #CSM #BusinessInsights #EntrepreneurTips #NextLevelSuccess Feel free to share these posts on LinkedIn, Twitter, or any other platform to attract top talent and engage your audience! 🎉🚀

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To perform well as a customer success manager you need a good set of soft skills that are required for getting (and retaining) the job. Here are the required customer success managers' soft skills and and qualifications. ◾ Leadership. to lead customer success initiatives that will help achieve goals faster. ◾ Problem solving. Your time will be spent solving users' obstacles and selling them the right solutions. ◾ Communication. Since this is a very client-facing job, your ability to communicate effectively is essential to perform well. ◾ Empathy. As a CSM, you will definitely need empathy if you want to understand your customer. ◾ Industry knowledge. To be helpful, you must familiarize yourself with your customer's business model and common pain points. ◾ Technical savviness. Here you need to deeply understand your product and ensure that users on the right track ◾ Collaboration. The best customer success team regularly collaborate with sales, marketing and support teams to interchange data and create more thoughtful strategies. By mastering these customers success managers' soft skill, you can drive your organization's growth and success. What did i miss? Add your thought 👇 #customersuccess# #customersupport# #customerservice# #opentowork# #letsconnect# #letsgrowtogether#

𝗖𝗘𝗢: “Hey, we need to hire our first Customer Success Manager. Do you have a job description template we can use?” 𝗠𝗲: “Alright, tell me more: what are you looking for?” 𝗖𝗘𝗢: “Well, we need someone who can: • Onboard 50+ clients, • Provide 24/7 support, • Predict churn before it happens, • Teach customers to use the product like experts, • Be a renewal ninja, • Upsell and cross-sell effortlessly, • Turn customers into brand evangelists, • Translate tech jargon into plain English, • Triple our NRR by next quarter, • And, you know, handle any fires that come up.”    𝗠𝗲: “Wow, so just a ‘normal’ CSM?” 𝗖𝗘𝗢: “Yeah, exactly. We’re offering $70k.” 𝗠𝗲: “$70k?! For all that? You’re looking for a Customer Success 𝘥𝘦𝘮𝘪𝘨𝘰𝘥. What we really need is an entire CS team of superheroes… or at least a unicorn with superpowers. 𝗖𝗘𝗢: “A team of superheroes?” 𝗠𝗲: “Yeah, or at least someone who can clone themselves.” 𝗖𝗘𝗢: “Hmm, I wonder if Elon’s working on something like that…” 𝗝𝗼𝗸𝗶𝗻𝗴 𝗮𝘀𝗶𝗱𝗲... 𝗛𝗲𝗿𝗲’𝘀 𝘁𝗵𝗲 𝗯𝗼𝘁𝘁𝗼𝗺 𝗹𝗶𝗻𝗲: Finding a CSM who can do it all might sound like a dream, but it’s not sustainable. In reality, it’s about building a team that can share the load and scale. BTW - I once met a CSM who managed to do all of this (more or less...). Spoiler alert: they didn’t last long in the role. 🟢 𝗤𝘂𝗶𝗰𝗸 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻... Would you like to see how I help CEOs and business executives hire their next 𝗖𝗦𝗠 𝗦𝘂𝗽𝗲𝗿𝗵𝗲𝗿𝗼 to build a high-performing team? 👇 See my unique framework - The 'Next CSM' Hiring Optimizer™️ (no opt-in required). https://lnkd.in/gzn8kV8y 𝗣.𝗦. Know someone who needs this? 𝗧𝗮𝗴 𝘁𝗵𝗲𝗺 𝗯𝗲𝗹𝗼𝘄!

Hello, LinkedIn community! I hope this post finds you well. As I navigate the ever-evolving world of Operations / Customer Success Management, I wanted to share my journey and express my enthusiasm for embracing new challenges. I am a results-oriented professional with a knack for enhancing customer experiences across diverse industries. My journey has been marked by a relentless pursuit of customer satisfaction, technical expertise, and a passion for building vibrant communities. 🌟 Key Skills & Achievements: ✔️ Customer Success & Relationship Management ✔️ Technical Troubleshooting & Support Expertise ✔️ Community Engagement & Operations Oversight ✔️ Upselling Strategies & Client Retention ✔️ Streamlined Support Processes & Documentation Let's connect if you're seeking a Customer Success Manager dedicated to driving client success and fostering long-lasting relationships! Reach out via LinkedIn to explore collaboration opportunities. I am excited to contribute my expertise to your team's success! Your engagement can spark powerful discussions and benefit our entire network. Let's amplify this together! For those who are seeing this post can reshare it with your LinkedIn connections.🚀 #CustomerSuccess #ClientSatisfaction #EngagementMatters"#SaaSCustomerSuccess #TechIndustryCX #EcommerceAccountManagement #HealthcareCustomerExperience #FintechClientSuccess #B2BCustomerRelations #CRMImplementation #SalesforceAdministration #HubSpotExpertise #ZendeskProficiency #TechnicalSupportSpecialist #ProductTraining&Implementation #CustomerSuccessManagement: #CustomerSuccessManager #ClientSuccessSpecialist #CustomerExperienceManager #CustomerRetentionStrategies #OnboardingandTraining #RenewalandExpansion #DataDrivenCustomerSuccess #UpsellingandCrosssellingTechniques #ClientSatisfaction #NPS (Net Promoter Score)#CustomerHealth and #LifecycleManagement #AccountManager #CustomerSuccess)#clientrelationshipmanager #Recuitment #HR #Hrhiring #Hiring Thanks & Regards Vaibhav Sharma

Customer Success Regional Team Manager Location: This is a globally remote role The role entails: -Strategic planning and analysis: preparing communication plans, Team Meetings, and other messages shared in broader management forums, setting yourself and your team up for success. Regularly reviewing key performance indicators and metrics is your baseline. You develop strategies to enhance customer engagement, improve retention rates, drive upsells or cross-sells where appropriate, and ultimately increase customer success. -Customer interactions and support to your team: you resolve escalated customer issues requiring expertise or intervention. You work closely with your team members to ensure timely resolution. -Team management: you are passionate about guiding and supporting your team members, helping them navigate complex customer situations, improve their skills, and achieve their goals. You are ready for regular performance reviews with team members. While your help in identifying areas for improvement is key, you are asked to celebrate excellence, recognise your team's achievements, and set goals for individual growth within the team. -Cross-functional collaboration: collaboration with other departments, such as Sales, Marketing, Product development, and Support, is essential. This ensures alignment on customer needs, feedback sharing, and coordinated efforts to drive customer success. You establish trustworthy channels of communication across the board. -Documentation and reporting: you are allowed to be creative! While building content with your team and your manager, you also ensure the changes are well documented, instilling quality and attention to detail in all you do. What we are looking for in you -Excellent academic results at school and university Bachelor’s or equivalent degree in Business, Communication or STEM Knowledge and passion for Customer Success, revenue management and technology, experience in SaaS or software industries -Track record of bringing exceptional Customer Success experience results -Commitment to continuous learning and improvement - curious, flexible, scientific -Creative problem-solving and cross-team collaboration https://lnkd.in/dnFBUATV #Resume #ResumeWriting #SeniorLevelProfessionals #JobSeeker #OpenToWork #LinkedIn #ResumeHelp #ProfessionalDevelopment #CareerAdvice #JobSearch #ResumeService #LinkedInProfile #CareerCoaching #JobHunt #CareerGoals #ProfessionalBrand #EmploymentOpportunities #CareerSuccess #JobSeekers #ResumeTips #ProfessionalGrowth #JobSearchTips #LinkedIn #Layoff #JobHunting #JobOpening #JobOpportunities #TechJobs #JenefaGiwaConsulting #RemoteJobs #Career #LinkedInOptimization  #JobSeekers #Job #Jobs #JobSatisfaction #JobSeeking #JobStopper #JobSearchAdvice #JobsinNigeria #JobSkills #JobStress #JobsHiring #JobSites #JobSeeker #JobApplications #JobsinLagos #JobsinAbuja #cfbr

🥁#Hybrid job opportunity in #Melbourne or #Sydney #Australia!🥁 Role: Enterprise Customer Success Manager🚀 🕜Please apply to the job ASAP before it expires!🕜 Some of the responsibilities are as follows: 👉Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. 👉Risk Identification and Mitigation: You’ll work to proactively identify and diagnose risk inhibiting adoption or that may cause churn and contraction. 👉Technical Guidance: You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices. 👉Prescriptively Sell: You maintain a pulse on how our customers are tracking against their key goals and outcomes identifying opportunities for customers to purchase additional products, services and adopt new features needed for them to maximize the value of our solution. For full job details, please visit the link in the comments👇