To help patients and keep schedules full, The MetroHealth System (Cleveland, OH) uses AI in Epic to identify patients at risk of missing upcoming appointments. Staff call each at-risk patient individually to confirm their appointments or offer options to reschedule. While personalized calls take a bit more work than automated outreach, MetroHealth considers the juice worth the squeeze. Among an initial study group, their approach drove a 9.4% decrease in missed appointments, with the most dramatic result being a 15.0% decrease among Black patients. From the article: “Barriers that affect patients’ ability to make it to healthcare appointments, including limited transportation and work or childcare conflicts, are known to affect non-White patients and patients who are younger disproportionately. Efforts to decrease no-shows can make existing disparities worse if they don’t adequately account for these patient populations.” Congrats, everyone! Read more: https://lnkd.in/gaAbuue4 #healthcare #healthIT #AI
OCHIN, Inc. with our patient population, this might be a helpful tool for our members, as well.
This is great way to use AI to positively impact our communities and support the health of our population.
Great example of how to leverage AI along with human outreach for results.
One of the best systems I have used in my career!
Congrats, The MetroHealth System (Cleveland, OH) on this important step forward
This is important. Thanks for sharing.
Great Use of Technology & Human Interaction! Thanks for Sharing!
Annelies Linssen
Telemetry Monitor Technician @ UMC Health System | Sales | Marketing | Customer Service | Advertising
3moEpic Nuances of human communication is very different, even if they talk in there own language.. there are slangs and tones which change from place to place. don’t you think this may lead to misunderstanding and misdiagnosis? I am emphasizing on fixing Barriers that affect patients through AI.