CEO & Entrepreneur | Board Member & Advisor | Building Timeless Businesses & Leading with Core Values
What does hospitality really mean? When I ask this question I’ve received answers like: it means somebody there who can engage or welcome a guest, and answer questions when they are confused or frustrated, It means provisioning them with necessities. I guess these might meet the base meaning of hospitality, but it falls short of how I would define hospitality. I believe hospitality is about understanding what others need to feel genuinely welcomed, appreciated for who they are, to be comfortable, and be genuinely cared for. It's the art of creating an environment where people feel not just accommodated but valued. Hospitality is about greeting people with open arms, welcoming them into your “home”, treating them as if they belong. Recognizing our house may be our business, our stadium, our community it is important to create common bonds in each. How do you employ hospitality within your own organization? #TimelessPrinciples #CoreValues
You are the master of hospitality Erick!!!
Erick...I think your definition is spot on and applicable in any situation.
Excellent question as always Erick! A couple of thoughts. I often think hospitality can be conveyed by removing something; an uncomfortable situation, additional effort, or taxing decision. It's hard to point to a negative, but often hospitality is about removing, not adding. The other thought is how to be proactive rather than reactive to hospitality. How to anticipate and solve a need before the guest even knows they have one. Again, it feels like magic and ideally, the guest never even knows there was an issue. 😉