Eric Sims 𐚁’s Post

The collaboration between Marriott and MGM, replacing the previous partnership with Hyatt, holds significance in the evolving loyalty space. Marriott Bonvoy members gain access to 17 MGM resorts, broadening their options and allowing them to earn and redeem points across an extensive network of properties. This expansion enhances the value proposition for Marriott's loyalty program members. The evolving nature of partnerships in the hospitality industry reflects the dynamic landscape of loyalty programs. Brands are strategically reevaluating and adjusting their collaborations to align with market trends, customer preferences, and business goals. The Marriott and MGM partnership signifies a strategic move to enhance loyalty program benefits, create a more interconnected network of properties, and adapt to changing market dynamics. The focus on customer experience and exclusive offerings aligns with the evolving expectations of modern travelers in the loyalty space. Where do you stand? #StrategicPartnerships #Marriot #MGM

My first months engaging clients online were enlightening. I would spend hours addressing their inquiries. If I was starting over, the first thing I would do is host interactive Q&A sessions. This builds rapport and trust for our luxury airport transportation at Newark Airport. 🚖✨ #CustomerCare #LuxuryTravel #SonicDLimo #LuxuryTransportation #VIPTravel #ProfessionalChauffeurs #TravelInStyle #LimousineService #SpecialOccasions #CorporateEvents #AirportTransfers #SonicExperience

My first months engaging clients online were enlightening. I would spend hours addressing their inquiries. If I was starting over, the first thing I would do is host interactive Q&A sessions. This builds rapport and trust for our luxury airport transportation at Newark Airport. 🚖✨ #CustomerCare #LuxuryTravel #SonicDLimo #LuxuryTransportation #VIPTravel #ProfessionalChauffeurs #TravelInStyle #LimousineService #SpecialOccasions #CorporateEvents #AirportTransfers #SonicExperience

Hilton is a leading global hospitality company with 24 world-class brands for all guests’ stay needs at over 7,800 properties across 126 countries and territories. In this interview with Brad Anderson, Vice President of Hilton Honors, we discussed: 🏨Hilton Honors Loyalty Program: Hilton Honors is a free loyalty program that allows members to earn and redeem points on their Hilton stays. ✈️A Growing Portfolio of Destination Options: Hilton announced an expansion of its portfolio of luxury hotel experiences with the addition of nearly 400 boutique properties. 🤝Forming Strategic Partnerships: Lyft is an example, serving as a great partner for Hilton in terms of wanting to innovate the customer experience. 🗝️Elevating the Guest Experience: Innovations such as contactless check-in with Digital Key, developing partnerships to enhance the Hilton Honors program, and more have truly enhanced the guest experience. Read, listen to, or watch the full conversation here: https://lnkd.in/dbj4g4b6 #rewards #cx #loyalty #hospitality

What can only you do? During a recent stay at The Brown Palace Hotel in Denver, I came across this sign, and it got me thinking about unique differentiators. It’s easy to offer services or products that others can replicate, but what truly sets you apart? An old boss of mine would say that things like this build into an organization’s competitive immunity. Those special touches in the customer experience that can’t be easily imitated (or even attempted). For The Brown Palace, it’s their artesian water—sourced from a well 750 feet below the hotel. A small but memorable element that adds to the guest experience in a way few others could. What’s your artesian well? What’s the one unique offering or experience you deliver that gives you your own “competitive immunity”? #CustomerExperience #CX #Hospitality

Crafting personalized experiences by Leveraging data to unlock guest satisfaction. Beyond warm hospitality, today's guest experience demands a data-driven approach. Analyzing guest trends and preferences allows me to tailor interactions and recommendations, exceeding expectations and fostering brand loyalty. #guestexperience #datadriven #hospitality

Ahh #hotels - a magical land where you don't have to make the bed.. BARE International polled it's audience to gather insights on the #guest #customerexperienc The asked, "Do any of these points surprise you?" #survey #insights in the document attached: 45% of respondents prefer to be contacted via email regarding their hotel stay 77% of respondents care about room cleanliness/ comfort 69% of guests who had a personalized experience are extremely likely to return #hospitality #CX #CustomerExperience #marketresearch #infographic #guestexperience #customersurveys #onlinereviews #pollresults #fieldforce #hotelindustry

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Ahh #hotels - a magical land where you don't have to make the bed.. BARE International polled it's audience to gather insights on the #guest #customerexperienc They asked, "Do any of these points surprise you?" #survey #insights in the document attached: 45% of respondents prefer to be contacted via email regarding their hotel stay 77% of respondents care about room cleanliness/ comfort 69% of guests who had a personalized experience are extremely likely to return #hospitality #CX #CustomerExperience #marketresearch #infographic #guestexperience #customersurveys #onlinereviews #pollresults #fieldforce #hotelindustry