Erie Home’s Post

How do you view your customer issues and complaints? Are they a disaster? do you ignore them? or are they a gift? In my opinion customer complaints are a valuable resource for finding & fixing issues to improve customer experiences. The real stuff that can quickly undermine your business if left unresolved But how do you feel about customer complaints?

Would you rather be the company known for solving problems when they happen or the company that doesn't have problems? The end goal isn't to deliver great customer service when there is a problem but to create a customer experience with few, if any, problems. In other words, it's one thing to fix problems. It's another to understand why there's a problem and create a preventative solution or system that eliminates—or at least mitigates—the problem in the future. https://lnkd.in/gBPv7whk #customerservice #customerexperience #HandlingCustomerComplaints #ShepHyken

This will never happen in #multifamily😂. ✳️However, to the point of being proactive in understanding why there are problems and creating a solution to mitigate or resolve them, this can be achieved. Using resident surveys (and not the "surveys" that you send after an event asking how happy residents are to get more reviews), the REAL surveys that are intended to ask real questions and understand the problem, are what is actually going to get you closer to this reality. I know a company who can make this happen 👉satisfacts.com/contact-us

Happy #CustomerServiceDay! No brand can exist without a customer, and every service and good is created keeping the customer in mind. When so much focus is on the consumer alone we tend to forget that the #customerservice department has a huge role to play in ensuring that the customer gets the best of service and their complaints are taken care of in a timely manner. Although different companies are offering automated or bot support, nothing compares to being able to speak with a live person when an issue arises with a product or service and today — we celebrate those who work day in and out to provide the best customer service. What is a company you’ve worked with that has had the best customer service? What steps do you take at your company to provide great customer service? ✨📞☺️ #TheCustomerIsAlwaysRight #Technology #Service #ThankYou #BestFootForward #Customer #Consumer

The Customer is Always Right! A mantra we've all heard, but let's pause for a moment. Is it a timeless truth... or a myth wrapped in good intentions? Imagine a world where every customer demand, no matter how unreasonable, is met. What happens to employee morale when they're constantly overridden in favor of the customer? How does it affect the service or product quality when impossible standards are the norm? How do we support the customer without sacrificing professionalism or integrity? Your Sales Prophet debunks the myth in this week's blog post. #employeeempowerment #salesexcellence

In today's world, customer service goes beyond mere transactions; it’s about forming genuine human connections. It's about understanding and fulfilling needs and wants while exceeding expectations through meaningful engagement. When we prioritize connection, we create experiences that resonate and build lasting trust. #CustomerService #HumanConnection #ExceedExpectations

Navigating a maze to reach a human? If reaching an agent in your customer service journey involves more than five steps, it's a clear signal: the focus isn't truly on the customer. #CustomerService #CustomerFirst #BusinessStrategy

Less is more. This is how Haier fits in the complex world, to encourage the employees to be entrepreneurs, to revolutionize bureaucratic company into Self-organizations of what we called “Microenterprises” (ME) and “Ecosystem Micro-communities” (EMC). The rest will happen naturally.

Why shy away from the 1 best feedback channel to make your offering better? Customer complaints. 99% of the time, when I am frustrated by a product, I just stop using it. I give up. The people who made the product don’t know me and don’t know why I gave up. When a customer complains about your product, they’re giving you a chance. Hear them out. Understand their viewpoint. Help them solve their problems. Too often we get defensive. It can make the ego feel better, but it doesn’t make the customer’s lives easier. Pictured: some folks who help make Yembo’s customers lives easier every day.

One of the main thing I miss nowadays is good customer experience. Let's face the reality , the services in big Russian cities (and also in cities of Belarus, Ukraine, Kazakhstan) are much mature in terms of CX. Not perfect, but way better in other countries I visited. Competition is one of key aspects of this. I remember what KazanExpress (and now Uzum Marketplace ) made, it started to be very simple to refund the goods. Very similar to the video : https://lnkd.in/du23CJZE. And another key ingridient is the readiness to for feedback and willing to iterationaly improve the service. One day I think I may write the book of harmful tips to show the difference in contrast. Is it a good idea?