Erwin Berendsen, MBA’s Post

In Australia’s dynamic financial market, customer engagement and loyalty programs are crucial to boost retention and drive growth. Are banks doing enough to reward loyal customers? Learn why it’s important to ensure customers feel valued and how this benefits Australian banks. skp.link/5yz #CustomerEngagement #LoyaltyPrograms #AustralianBanking #CustomerRewards #LoyaltyInBanking

As banks continue to battle customer attrition, many are implementing strategic customer engagement programs to increase retention. Download our new infographic which illustrates the ways shopping rewards programs contribute to greater customer engagement, driving more customer loyalty and improving the bank's bottom line. https://hubs.la/Q02dG-wZ0 #customerengagement #customerexperience #loyalty #cashback #rewards #bankingindustry #banks #financialinstitutions #banking #innovation

Boost your performance with insights from Salman Sarwar Butt! In this video, Salman discusses the critical role of Relationship Managers in banking and how setting clear goals can drive significant improvements. Discover strategies for enhancing customer engagement and satisfaction, with a focus on increasing product per customer growth. Watch now to empower your team and elevate your banking success! part 6 Connect with us: www.gpi.org.pk #BankingPerformance #RelationshipManagers #GoalSetting #CustomerGrowth #SalmanSarwarButt #BankingSuccess #CustomerEngagement

🛒 Customer loyalty refers to the lasting emotional bond between your business and your customers. It is reflected in their willingness to engage with your brand and choose your products or services repeatedly over competitors. 💙 In this case study we reveal insights about grenke's strategy for higher second order rates with Direct Mail Automation. 👉 Download link in the comments! #directmailautomation #programmaticprint #directmail #grenke #banking #loyalty

Loan Market brokers are loved by their clients. It’s easy to understand why with a near-perfect customer satisfaction score (an average net promoter score of +98 across Australia) and feedback like this Google review for the team at Loan Market Double Bay. #LoanMarket #SeriouslyHelpful

Delivering truly excellent customer service can set you apart as a bank. The latest UK Customer Satisfaction Index, released this week, once again features Starling Bank. We believe that giving employees the tools they need to do their jobs well is the key to success 📈 and customers notice the difference. Find out more about the index right here 👇 https://lnkd.in/dQd_hXM #digitalbanking #customersatisfaction #corebanking

You are what you do, not what your marketing says you do. Look at the latest UK Customer Satisfaction Index (UKCSI), highlighting the UK brands customers are most satisfied with. Banking pops up a lot, with Nationwide, Starling, YBS and Monzo all appearing amongst other brands with the same thing in common... They do great things for their customers, deliver great experiences and outcomes and let those experiences and outcomes do the talking for them. It sounds bloody obvious doesn't it but when you marketing is the truth then great things happen.

MBBank has successfully maintained its strong customer base in 2024, reflecting robust strategies and customer-centric services. As competition heats up and the financial landscape continues to evolve, it's more important than ever to assess your bank's customer retention, satisfaction, and growth. Are you keeping pace with changing customer needs and preferences? If you’re interested in learning more about this upcoming report, reach out to us at ask@cimigo.com, and we’ll be in touch to share further details. #Cimigo #MarketResearch #RetailBanking

In today's challenging economic landscape, retaining customers has never been more difficult. With the cost-of-living crisis, the convenience of online shopping, and ever-evolving consumer needs, today's consumers are more discerning about their spending. Our recent research highlights this shift: 🛍️ 93% of people are actively cutting back on expenses and rethinking their purchasing habits. 🏧 36% are likely or very likely to seek alternative service providers (e.g., utilities, banking, insurance). 🤝Understanding these trends is crucial for businesses striving to maintain customer loyalty in these times. In our recent blog 'Foolproof Customer Retention Strategy: Proven Tactics for Lasting Customer Relationships' our experts share their thoughts on the key to customer retention and loyalty. https://lnkd.in/ezH7Zqjb #CustomerRetention #ConsumerBehavior #MarketTrends #CustomerLoyalty #BHN

It may be another bank holiday here in the UK, but here's a thought about making customer service intuitive. Let's think about how we can smooth the path for our customers and ensure access to the services we offer is seamless.  It makes you think, doesn't it? #MondayMotivator #SeamlessCustomerService #CustomerExperience #MotivationMonday #ServiceExcellence #CustomerSuccess #InspireMonday #CustomerSatisfaction #DriveToSucceed #MondayVibes