Perth Property Management Specialist | Investor Support Service | Residential Sales Agent | Owner - Coronis + Esther Nilson | REIWA Trainer | Chair, REIWA PM Committee
At a recent industry conference, there was a lot of talk around value add, values and worth. Interestingly, the day prior to commencement, I went shopping at Pacific Fair. I did something I’ve never done - I entered a number of well known high brand stores, just to look at their products. I received incredible attention with a smile and pleasantries from the moment the silk rope buntings were lifted on entry, including being given a glass of champagne in Gucci, until I left. In Christian Laboutin, I was offered the opportunity to try on some amazing sparkling shoes that caught my eye, despite me advising I was not in the market to purchase them. It highlighted for me that giving a customer the full experience of a product and service, without any expectation, leaves a lasting impression. In addition, the brand and products speak for themselves and you certainly won’t find anything on sale, nor would you consider asking for a discount. Circling back to the conference, this experience tied in beautifully with the content of the sessions. The universe works in mysterious ways. Add value, know your worth. (I just had to take a photo of me in those divine shoes!) #propertymanagement #propertymanager #perthrealestate #realestateperth #igtconference2023 #service #addvalue #values #shoes #christianlaboutin
And I qm taking a little break from reading the same book - Add Value by Mark Carter, so far so good. I love how you have had a good experience of “value” or what you persevered to be of value. I am frequent visitor and spender and I can I tell you I got more out of my $40 novo shoes than my $2750 jummy Choo heels that I have returned due to them falling apart after ONE WEAR… and Gucci sneakers at over $1500 that have left permanent scars on my toes. So on the exterior they seem of value , luxury etc … but after personal first hand experience I have decided for me anyhow the luxury brands have added no value to my life. I liken this this scenario to when I have won business against the big boys, the flash offices and agencies with big billboards the size of my house… What is value, to me is the difference you make in someone’s life.
Great post.
Love this! Such a great example on the impact of the customer experience = perception of value!
Director / Property Manager at Let's Rent Ltd
11moI can’t believe you didn’t buy heels ?