Etech Global Services’ Post

Siloed teams are killing your customer experience. It's time to transform your organization's culture. Read this article from Etech Global Services Director of Insights, Manu D., to learn how unified leadership and a customer-first mindset can shatter departmental barriers and create seamless journeys. Discover 4 key strategies used by customer-centric brands to drive loyalty, satisfaction, and growth through transformational leadership. Join the movement to become truly customer obsessed! Click below for insights on leading coordinated CX strategies across sales, service, and marketing https://bit.ly/3JL3YJi . . #CustomerExperience #CXTransformation #UnifiedLeadership #CustomerFirst #TransformationalLeadership #CustomerCentricity #BrandLoyalty #Satisfaction #BusinessGrowth #SeamlessJourneys

Struggling to streamline your customer journey? 🔄? Silos and misalignment within your organization could be the culprits. In this article, you'll learn about the challenges of fragmented experiences and how transformational leadership can foster a customer-centric culture. Discover key strategies for leadership and the significant benefits of unified customer experiences. #customercommunications #customerexperience #digitaltransformation  

Do you know how every customer experience tells a story? An organization's reputation and success are heavily influenced by customer experiences. Leaders must pay more attention to the customer journey in order to ensure the experience is positive and engaging for their customers. Top 5 pillars help a customer experience tell a story: ⚪ The leadership team is totally committed “Customer First” ⚪ Culture of customer-centricity ⚪ A well-designed customer touchpoint ⚪ Consistent personalized service ⚪ Customer delight experience What do you think? Jeyaraman #customerexperience #customerservice #leaders

Siloed teams are killing your customer experience. It's time to transform your organization's culture. Learn how unified leadership and a customer-first mindset can shatter departmental barriers and create seamless journeys. Discover 4 key strategies used by customer-centric brands to drive loyalty, satisfaction, and growth through transformational leadership. . . #CustomerExperience #SiloedTeams #TransformationalLeadership #CustomerFirst #CXTransformation

Is CX the heartbeat of every business? 🤔 In today’s competitive market, delivering an exceptional customer experience is no longer optional – it is essential. From the first interaction to long-term retention, every touchpoint matters. ✨ Why CX Should Be Your Priority? ➡️ Loyal Customers; a positive experience builds trust and keeps customers coming back ➡️ Word of Mouth; satisfied customers become your most effective brand ambassadors ➡️ Competitive Advantage; with so many options available, CX is often the key differentiator between you and the competition 💬 What is one way your business has transformed customer experience? 💥 Let’s share insights and keep raising the bar! JC CX - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - If you find this insightful, please consider re-sharing ♻️ Click my name (Jonathan Creese) + follow + 🔔 #cx #customerexperience #businessgrowth #customercentric #leadership #customersatisfaction

Cross-functional collaboration and employee involvement are essential to enhancing the customer experience. The key to elevating customer experience isn't just technology—it's the power of cross-functional collaboration. Let's break down silos and work together to better serve our customers! #CustomerExperience #Collaboration #Leadership #Innovation #CustomerSuccess #ZonesLLC Link Article: https://lnkd.in/dUAMkut5

Thank you Lori Ames Christina Czachor and Human Capital Innovations for collaborating to make this article by co-author Dave Stubberfield and I a reality: https://lnkd.in/dfjTqqnK We describe how leaders can use the CX in ConteXt framework to align the entire organization around delivering an outstanding customer experience for their organization's individual situation and context. By the way, if anyone tells you there is a silver bullet to delivering great customer experience or even an off the shelf approach that works for everybody, progress with caution. And the reason that high performance in CX is so important is that it can unlock performance in other areas eg employee attraction, engagement, productivity, retention and advocacy, service partner performance, confidence of leaders and investors, perception by local communities amongst others. #cx #leadership #CXinConteXt #alignment

Stop chasing survey scores! Matthew Egol, author of The CX and Culture Connection, reveals why it's time to rethink your approach to customer listening. In this video, Matt highlights the importance of going beyond traditional survey scores and adopting a broader system of metrics. Learn how to create a CX vision, tailor metrics to your brand promise, and drive continuous improvement. Subscribe now to get more of his insights! #CX #CustomerExperience #Culture #Leadership #Metrics #BrandPromise #CustomizedMetrics #CustomerValue

As CX leaders, our primary focus must be clear: 1. Drive revenue 2. Cut costs 3. Improve culture Every strategy we implement should directly support at least one of these goals. When we enhance customer experiences, we're not just satisfying customers—we're creating loyalty that translates into higher revenue. Streamlining processes to eliminate inefficiencies saves money and strengthens our bottom line. A positive culture, driven by engaged employees, fosters innovation and exceptional service. If you align your efforts with these pillars in a quantifiable way you’re driving toward sustainable growth and success. #customerexperience #strategy #revenue #operationalefficiency #culture

Today's Argyle Digital Marketing Leadership Forum featured an incredible Fireside Chat with Saroni Kundu and Tony Johnson, CCXP on "Hyper-Personalization for CX". 💡 Saroni and Tony shared important insights on this topic, including: ⭐ What a successful, tailored customer experience looks like for your business ⭐ How to provide a hyper-personalized experience that is seamless and effective ⭐ How to avoid a “one-size-fits-all” approach and truly understand the needs of your customers Thank you both for an extremely valuable discussion! 😊 https://lnkd.in/efhXts86 #Argyle #DigitalMarketing #CX