𝗧𝗵𝗲 𝗣𝗲𝗼𝗽𝗹𝗲 𝗕𝗲𝗵𝗶𝗻𝗱 𝗦𝗼𝗻𝗮: 𝗖𝘂𝗹𝘁𝘂𝗿𝗲 𝗶𝘀 𝗞𝗲𝘆
Welcome to the third post in our four-part series, "𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗪𝗼𝗿𝗿𝘆 𝗶𝗻𝘁𝗼 𝗪𝗶𝘀𝗱𝗼𝗺 𝘄𝗶𝘁𝗵 𝗦𝗼𝗻𝗮'𝘀 𝗖𝗘𝗢". At Sona, we believe exceptional client service starts with one thing: a strong, engaged team. And the foundation of any great team? A culture that empowers people to thrive.
As Rob Thacker, Sona’s CEO, puts it: "Everything is about the team, and when I say team, I mean culture. Happy, engaged team members are the key to having happy, engaged customers—it’s that simple."
With 36 years in the insurance industry, Rob has worked across small brokers and large global corporates. His experience taught him that while technical skills and processes are important, culture is the driving force behind success. When people feel supported, valued, and confident in what they do, it reflects directly in how they treat customers.
At Sona, we take exceptional client service seriously, but we know that commitment starts with creating a positive environment for our team. For us, it’s about building a culture where 𝗹𝗲𝗮𝗿𝗻𝗶𝗻𝗴, 𝗴𝗿𝗼𝘄𝗶𝗻𝗴, 𝗮𝗻𝗱 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝗲𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲𝗹𝘆—𝗻𝗼𝘁 𝗵𝗮𝗿𝗱𝗲𝗿—𝗶𝘀 𝗮𝘁 𝘁𝗵𝗲 𝗳𝗼𝗿𝗲𝗳𝗿𝗼𝗻𝘁.
We also believe in what Daniel Pink says: happiness comes from 𝗮𝘂𝘁𝗼𝗻𝗼𝗺𝘆, 𝗺𝗮𝘀𝘁𝗲𝗿𝘆, 𝗮𝗻𝗱 𝗽𝘂𝗿𝗽𝗼𝘀𝗲. That’s why we give our people the freedom to own their roles, the tools to excel, and a sense of purpose in their work. While we don’t expect everyone to love insurance, we want them to take pride in what it delivers. Helping businesses recover after disasters or supporting families in their hardest moments is a privilege—and we never take it lightly.
Rob sums it up perfectly: "Work has to be fun—otherwise, don’t do it. At Sona, we’re looking for people who fit our ethos, want to learn, and enjoy working. It’s not that difficult."
At Sona, we know that great culture drives great results. By putting our people first, we create the happy, engaged teams that deliver the extraordinary client experiences we’re known for.
𝗦𝘁𝗮𝘆 𝘁𝘂𝗻𝗲𝗱 𝗳𝗼𝗿 𝗣𝗮𝗿𝘁 𝗜𝗩, "𝗧𝗲𝗱 𝗟𝗮𝘀𝘀𝗼'𝘀 𝗜𝗻𝗳𝗹𝘂𝗲𝗻𝗰𝗲 𝗼𝗻 𝗥𝗼𝗯’𝘀 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗣𝗵𝗶𝗹𝗼𝘀𝗼𝗽𝗵𝘆," where we’ll share how an unlikely source of inspiration helped shape Sona’s unique approach to leadership.
#TransformingWorryIntoWisdom #SonaInsurance #TeamCulture #ClientService #BusinessGrowth #businessinsurance
Great opportunity! CFBR