ET Panache’s Post

A Gimmick or a Game Changer? Recently, Rohan Verma CEO of MapmyIndia warned users about Ola maps by calling, it a gimmick. He has said that it takes time, technology, and effort to make map technology where Ola maps are using OpenStreetMap, which means you won't get the accuracy. He also said that don't build your business on Ola maps, it is a gimmick. He criticized Ola's capabilities and raised concerns over data privacy. So, a lot has happened in the past month related to Ola Maps, including their new pricing announcement. There have also been some issues between Ola Maps and MapMyIndia. I won't say anything on this right now because both are big competitors and due to Ola's pricing, MapMyIndia will face losses But the allegations put by MapMyIndia can also create issues for Ola. What do you think of this? 👉 Follow me for more updates and insights! Naresh Purohit 🇮🇳 LinkedIn Guide to Creating Guide to Networking for LinkedIn LinkedIn Guide to Networking LinkedIn News India Linkedln #OlaMaps #MapMyIndia #TechCompetition #MapTechnology

After watching an episode of Shark Tank featuring Intervue, I eagerly signed up as an interviewer. However, it's been over 12 days, and my profile is still under review. I also encountered delays with Airbnb verification despite raising a request a week ago. Moreover, I've been waiting for Reliance Digital to repair my AC for 15 days now with no response. Six months ago, I ordered vegetables from Zepto, only to find some of them were stale. Since then, I haven't used Zepto again, especially given their promise of 10-minute delivery, which often takes twice as long. Similarly, Blinkit's vegetable delivery service disappointed me as well. Despite multiple follow-ups, the Racold solar support team never showed up. As for Ola, I stopped using their service two years ago due to persisting issues with pending bills despite paying cash to drivers. Ola insists I marked the payment method as Card/Ola wallet and hence I should have paid with Ola wallet only. Ola still asks me to clear that bill whenever I try to use it. All support tickets went into garbage. Interestingly, complaints with entities like Bescom, BBMP, and Indian Railways were promptly addressed. Reflecting on these experiences, I can't help but wonder if Indian private companies lag behind government agencies when it comes to customer support and process efficiency. It seems some private Indian companies take their customers for granted or aren't serious about customer satisfaction. As a startup founder, I now understand the crucial importance of having a responsive customer support system, even if it comes with a cost. It's something every business should prioritize. How have your experiences with customer support been?

The Swarms Corporation has Exciting news! The ability to add agents and prompts through API calls opens up new possibilities for enhancing our workflows and boosting efficiency. 🚀 Can't wait to explore the new features and see how they can streamline our processes. Thank you for sharing this update! Looking forward to leveraging these advancements. https://swarms.world #SwarmsMarketplace #API #Innovation #Efficiency #TechUpdate

🧐 Do you know what your purpose is??? 🤔 What would you do for free for the rest of your life if money and bills were not an issue? #purposedrivenlife #livelifeonpurpose #thepurposeoflife #ikigai #howtofindyourpurpose #truehappiness #themeaningofsuccess

Most of the meditators are stuck with the primary techniques like #DynamicMeditation, #SudarshanKriya, #InnerEngineering etc. Actual inner journey is awakening towards inner space leading to Enlightenment. @Samarthguru Siddharth Aulia #ondm #samarthguru #siddharthaulia

Can Open Network For Digital Commerce (ONDC) impact #agribusiness? The collaboration with BHASHINI will become a big enabler for #agriculture #ecommerce by overcoming the biggest hindrance in adoption so far- literacy in #rural areas. 🎙Voice enabled product discovery. 🔀Multilingual chat bot for customer support. 🔀Multilingual support for onboarding of sellers. 🎙Voice enabled shopping for those who can't read or write. 🎙Voice enabled multilingual inventory management support for sellers. Another reason to reinforce my confidence in the future of Indian #ecommerce. Amitabh Nag 👏 T Koshy 👏 Info credit: recent post by Namrata Singh

Discover SMB trends, innovation journeys and expert takeaways. Revolutionary Rides: Oben Electric Oben Electric is redefining urban transportation through its electric motorcycles. Join Co-founder and CEO, Madhumita Agrawal, as she traces the company's journey and key milestones. Learn how she and her teams seamlessly connect with customers through Salesforce. Content Craft: Pepper Content Learn how Pepper Content's AI-powered platform and talent marketplace are revolutionizing content marketing. Then, discover how the company streamlined and unified customer journeys, resulting in a 20% increase in conversions and a 15% reduction in sales cycles. #smbtrends #innovationjourneys #experttakeaways #electricvehicles #urbanmobility #salesforce #contentmarketing #ai #talentmarketplace #customerexperience #nubis #salesforcepartner

Extending 😀❤️heartfelt thanks to DigiStore Pay for the thoughtful gesture. Your generosity is truly appreciated. As I cherish these gifts, it's worth noting how DigiStore Pay's innovative solutions are transforming the landscape. Their commitment to providing seamless digital payment options not only enhances convenience but also ensures a broader reach, helping businesses like ours thrive in the digital era. Anitta Babu V I Anoop Raju I Digistore Pay 🌐💳 #DigiPayStore #Innovation #DigitalTransformation"

This case raises a few crucial questions about chatbots. First, it is interesting that Air Canada operated the chatbot from a different legal entity - one would guess to limit liability in case something went wrong. The court didn't buy the argument. Second, Air Canada's defense was that the user should have checked the answer and shouldn't have trusted the chatbot. I fail to understand this logic: as a customer, I expect the answer from a company to be correct. This is customer service 101. The incident occurred in 2022, before the emergence of large language models. Are new chatbots based on LLMs exempt from errors? At the core, they are not - it's just a consequence of the statistical nature of LLMs. What can you do about it then? There are multiple ways to make your chatbot more robust, which involve techniques such as monitoring the confidence level of an answer before presenting it to the user, always checking the information source, training the chatbot on as many corner cases as possible, and so forth. it is a lot of work indeed, but it must be done to avoid disillusionment and reap all the benefits of bots. #AI #customerexperience #llmops #chatbots Laurent Gouzènes Pierre Haren Pierre-Louis Biojout Hassan LÂASRI Karl Holzthum

Recently, I found myself reading one of the timeless tales from Panchatantra to my niece, and it struck me how applicable its moral is even in today's digital age. In the story of "The Monkey and the Crocodile," we learn about trust and deceit. The monkey's wisdom in discerning the crocodile's true intentions teaches us a valuable lesson about being cautious in our relationships, both personal and professional. Reflecting on this, I couldn't help but draw a parallel to the world of IT. Trust is the cornerstone of any successful collaboration or project. Just as the monkey wisely evaluates the crocodile's motives, IT professionals must assess the reliability of their tools, partners, and systems. In an era where technology is seamlessly integrated into our lives, the essence of trust remains paramount. Whether it's selecting the right software vendor or entrusting sensitive data to a cloud service provider, the principles of discernment and diligence hold true. As we navigate the complexities of the digital landscape, let's remember the timeless wisdom of Panchatantra and approach our tech endeavors with the same astuteness as the wise monkey. After all, in both fables and IT, the consequences of misplaced trust can be profound. 🐒💻 #TechTales #PanchatantraWisdom #ITInsights