We won the award for Best Customer Experience in Logistics! We're excited to announce that we won the Customer Experience Awards 2024 in Transport & Logistics by Integron! Thank you to our customers for recognition and to our entire team – from our customer service representatives to our hard-working drivers and everyone else. This recognition is based on the 2023 customer satisfaction surveys conducted by Integron within the logistics and transport industry. We were happy to achieve: - Customers Recommend Us: 91% of customers surveyed said they'd recommend working with ECC! - Strong Customer Loyalty: We achieved a Net Promoter Score (NPS) of 38, reflecting a high level of customer loyalty based on an independent survey. - Record-High Satisfaction: Customer satisfaction reached an all-time high of 8.5, exceeding industry benchmarks. - Improved Efficiency: We've made significant strides in complaints handling and operational efficiency, leading to a smoother and more positive customer experience. We're incredibly proud to be recognized as the leader in customer experience within the logistics industry. This award, received on our behalf by Paul van den Hoogen, is a huge motivator for our entire team. Thank you!
Congratulations Ewals Cargo Care!
Congrats on winning! The dedication to customer satisfaction is truly commendable.
It's a fantastic achievement and not the first time that Ewals Cargo Care has managed this; very impressive and keep up the great work. Congratulations!
Great achievement Ewals team.
Congratulations What a Nice recognition
Van harte gefeliciteerd Ewals Cargo Care
Amazing! Well done everyone! 👍
Well done, great achievement!
Congrats! 🥂
Well done everyone!! We can all be proud of this achievement!