Excellus BCBS’ Post

People who know me well are aware of my avid reading habit. While I enjoy diving into books, there are a few (short) classic articles that always resonate with me. Two of my favorites revolve around the themes of people management and maximizing employee potential: 1) "On the Folly of Rewarding A, while Hoping for B" 2) "Service Profit Chain". Look up the HBR article- it also became a book. (As my friend Todd Simkin says, sometimes all you need is to read the article:). These articles have had a profound impact on me, and I hope they leave you inspired as well. #EmployeeEngagement #LeadershipDevelopment

8 Golden Techniques To Get People To Love The Rules: Do you remember the rules set at work? And do you ever remember always adhering to it? https://rfr.bz/ll6o45r #WeEmpowerTeam #EmpoweringEntrepreneurs

A subject of discussion by a lot of people is about Good companies v Bad companies. First you need to Define what you term as "Good" and what you term as "Bad".To me its about how the company views its'staff. A lot of people feel that the the higher you are paid the better company. Good company respects its' staff as an example -when I was once in accident I called my manager to let know where I was as explained situation he said forget the car it can be solved important thing are you OK and not injured. Bad company I saw an employee terminated as a company car was damaged outside his house.then there is the attitude of some managers to their staff giving insults and abusive behaviour this shows lack of management skills and demotivates people. A lot of managers got there but should not be there. there is always a different way to say or do things. Always remember the greatest asset is your staff treat them well and they will serve you well. Another great example was a company I worked for issued policy if more than 3 minutes late 15 mins will and after 30 mins 45 will be deducted.One day an urgent project came up and as I recall was a Thursday afternoon but when we checked for staff to stay late to finish all made their excuses and left.I said see this is what I said if you watch the clock they will also. Treat staff well then your company will be in Good hands.

Getting Noticed and Appreciated: "People trust her. They love her." Idea: How do people experience you and what do they think of you? Example: Bertina King, a retiring detective after 33 years on her job, likely noticed it on the job and now she's hearing and reading about it. 1. "I always tell people, 'Be careful how you treat people. Be careful what you do and how you do it. You never know how you're going to come across them." TAKEAWAY: Trust earned is trust given back to you, which benefits you as a leader with great responsibilities. Trust earned makes your job much easier. It's a type of insurance. 2. "At that time, there wasn't any rulebook," she said. "'What do you do? How do you do it?' I went to a lot of trainings myself, paid for a lot of trainings myself. I wanted to know more." TAKEAWAY: This curiosity, passion, commitment and hunger to learn and develop can take your knowledge, capabilities and performance next level. 3. "I've never been around anyone that has shared that same dedication. She has done whatever she could to be the face of the Akron Police Department. You just can't find anyone like that. People trust her, they love her. We should be modeling her as we go forward as a police department." TAKEAWAY: Dedication, honestly, doesn't always get noticed and appreciated. We know that. Yet it can and especially if it is consistent and creates positive impact that is impossible to ignore. Becoming trusted and loved by how we dedicate ourselves and treat people builds a trust account and the benefits that accompany it. Article Source: Isabella Schreck at Akron Beacon Journal/Ohio.com #trust #career #professionaldevelopment #personaldevelopment #trustandreputation

Trusting ourselves can transform our personal and professional lives. I’ve experienced firsthand how building self-trust can eliminate procrastination and overworking. Leo Babauta’s article provides practical advice on developing this essential skill. Check out the full article here: https://lnkd.in/eKJmxs9g #LeoBabauta #SelfCare #Trust #TrustTheProcess

#clients aren't supposed to be #entitled. They aren't #masters, we as #agencies aren't #slaves. Okay. If someone is paying you to get something done, there is mutual benefit. Yes? The bedrock of any sustained human #relationship really, but let's step closer. Agencies aren't supposed to be entitled either. They cannot ghost you, refuse to listen to you (especially when you have clear, relevant, constructive feedback). Agencies cannot dishonour timelines committed. Agencies cannot do substandard work and then refer to contract for limited rounds of revision. No. If they do anything like this, pause work and talk it out. With #respect (for tone) and #trust (for solutions). Here's the ideal scenario: - Agency respects the client to know the product/service best. On the flipside, client gets it if the agency doesn't. They can't. You are ONE of many for them, they cannot #know your product / service enough. - Client respects and trusts agency will provide the #solutions and never imposes any, just shares the #problem - Agency visualises the level of #excellence required and works till they get there whether or not the client gets it. This is integrity. - Clear #expectations. Over do it. Both parties, please. Ask all dumb and smart questions, all the time. - Both parties use tools and frameworks to gather perspective and reduce bias for work to be #effective. - Client #compensate agency as it requests so avoid build up of frustrations once changes start coming in. Clients must normalise asking, 'is this okay to expect or perhaps out of scope?' Agencies must normalise saying, 'this seems like a fair compensation / this is out of scope, can we discuss how you can compensate for it?' Without #drama. Drama is draining and wastes time. - #Time is valuable, for agency and client both. You cannot say you were travelling but then respond dramatically if someone on the agency side is travelling. Do we do that with doctors, therapists, lawyers? Creative people are also service industry professionals with skills. Value their specialisation, if you don't, then you don't need to hire them, right? You can hack it yourself. - Try to keep a constant professional #tone. Appreciate the good work. Share feedback on the work you don't agree with. All without demeaning anyone's role. - Most misunderstood is, the delicate #creativeprocess. The reason why great work happens with design, writing, editing, visualising in a 'zone' is because it requires stillness. It is why creatives take more time when 'imagineering' is required. Do not disturb. Make your work plan, tracker, timeline but then back off. The more you revere and respect this bit, the higher the chances there are of magical moments. Keep your creatives happy, inspire them but not to make them feel small. Ever heard of Client is always right? Let's do away with that for a bit. Let's keep clients #informed and creatives #inspired.

Sometimes in audits you get what you pay for.

You missed a critical email inviting your boss to an event. You added emails to CC instead of BCC on your annual holiday message. You input the wrong number into a spreadsheet, altering the Q4 forecast. We’ve all been there. That moment when you realize you have made a massive mistake and it feels like your world of work is about to come crashing down around you. But what happens in the moment that follows? In my latest piece for Forbes, I discuss the practical steps that have worked for me in the aftermath of those high-stakes mistakes: turning anxiety-inducting mess-ups into real growth opportunities. If you have more to add, I would love to hear them! Forbes Communications Council https://lnkd.in/dVZZKfuW

Invest in success by paying on time. Let's make every project a triumph! 🏅💰 #OnTimePayments #BusinessSuccess #Professionalism #RespectTheWork #PaymentMatters #Trust #Teamwork #BusinessGrowth #SuccessJourney #MutualSuccess #BusinessEthics #InvestInSuccess #ConsistentExcellence #ProjectSuccess #TimelyPayments