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🛬 Bangalore this week for MoEngage NEXT - Our bi-annual product launch event and celebration of all things customer engagement! There’s a lot to be excited about!! But I’m especially excited about some key products we are introducing across the Partner ecosystem, Artificial intelligence, Customer Rewards and Campaign Orchestration! PS: MoEngage NEXT kicks off in less than 24 hours , and we have limited seats left! If you are a MoEngage customer or partner - you don’t want to miss this! Get the registration link 👇 #customerengagement #productlaunch

Join Avon, Infosys, and Fluido at the Salesforce World Tour in London tomorrow! 📍 ExCel, Sequoia Theatre, 15:30. (and don't forget to pop by our stand!) In the theatre session, discover how Avon is leveraging Salesforce clouds to transform its direct selling business. As a heritage brand, Avon is embracing omnichannel strategies to seamlessly integrate online and offline customer experiences, ensuring a cohesive journey across all touchpoints. This transformation not only reinvents our approach to direct selling but also lays a robust foundation for leveraging AI to create exciting and personalised customer engagement use cases. Discover how Avon is navigating this digital evolution, overcoming challenges, and setting new benchmarks in the industry with Salesforce and Infosys as strategic partners. Don't miss this opportunity to explore the future of direct selling in a connected world! 🌟 #SalesforceWorldTour #AvonTransformation #CustomerExperience #DigitalEvolution #Salesforce #Infosys #Innovation Infosys Digital

In today's digital landscape, a customer's relationship with a business often begins and ends online, making 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀 (𝗗𝗫) a crucial part of any strategy. DX is a customer's comprehensive engagement with a brand through digital channels. This encompasses every touchpoint - from 𝘄𝗲𝗯𝘀𝗶𝘁𝗲𝘀 𝗮𝗻𝗱 𝗺𝗼𝗯𝗶𝗹𝗲 𝗮𝗽𝗽𝘀 𝘁𝗼 𝘀𝗼𝗰𝗶𝗮𝗹 𝗺𝗲𝗱𝗶𝗮 𝗮𝗻𝗱 𝗲𝗺𝗮𝗶𝗹 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀! 📩 👨💻 Understanding Digital Experience enables your business to create 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝘀 that 𝗲𝗻𝗴𝗮𝗴𝗲 𝗽𝗿𝗼𝘀𝗽𝗲𝗰𝘁𝘀 proactively, 𝗱𝗲𝗹𝗶𝗴𝗵𝘁 𝗰𝘂𝗿𝗿𝗲𝗻𝘁 𝘂𝘀𝗲𝗿𝘀, and build 𝗹𝗮𝘀𝘁𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀.😊🤝 Let's start our journey by learning more about Nagarro's Digital Experiences! #DigitalExperience #CustomerEngagement #Nagarro #Technology #BusinessStrategy #CustomerSatisfaction #DigitalTransformation #BusinessInnovation

Transforming #IT and #business challenges into opportunities is what we do best at Hexaware. Whether it’s leveraging #AI for #data insights, redefining #customer engagement, or ensuring a seamless #cloud migration, our team is dedicated to delivering solutions that make a real difference. Watch our latest video to find out how we create value across industries: https://bit.ly/4fKXYis Srikrishna, Nidhi, Vinod, Arun “Rak” #GenAI #CloudMigration #CX #EnterprisePlatforms #DigitalTransformation #OperationalExcellence #CustomerExperience

Have you been wondering about using AI to improve your customer experience? Wanting to hear about how you can #InnovateWithoutDisruption? Check it out...the #AvayaENGAGE agenda has been released... Avaya #ChooseYourJourney #AvayaEngage #InnovationWithoutDisruption For registration to Engage, go to https://lnkd.in/gwftXQ75

Join us at the Best of Adobe Summit India Edition on May 14th in Mumbai! We’ll discuss cutting-edge strategies in data management and customer personalization, and how system integrators like Axeno are key to leveraging technology for client success. Visit us at the Axeno booth to see how our tool, Maverick, is transforming Adobe Experience Cloud implementations by reducing time to go live by 50%. Don’t miss out! Connect with industry leaders and gain insights that drive digital transformation. https://lnkd.in/eFer7VtM #AdobeSummit hashtag #DigitalTransformation hashtag #CustomerExperience hashtag #Axeno

Kapture CX, a leading Gen #AI-powered customer experience (CX) automation platform in India, has announced a #strategic collaboration with Google Cloud to enhance #customerexperiences across various #industries. Through this partnership, Kapture CX has launched its advanced CX and #CRM solution on Google Cloud Marketplace, providing AI-driven tools to #businesses of all sizes. Bikram Singh Bedi Vice President and Country MD at Google Cloud India Watch Full News : https://lnkd.in/gc4cCDtn #ViralNews #LatestUpdates #TrendingNow #BreakingNews #NewsAlert #ViralContent #HotTopics #MustWatch #Newsfeed #CurrentEvents #SocialMediaBuzz

Safricloud, a leading Genesys Cloud partner, empowers businesses in South Africa to deliver exceptional customer experiences through the magic of cloud-based contact centre solutions. Here's why Safricloud is your perfect partner for Genesys Cloud: ● Seamless Implementation & Support: Safricloud's team of certified Genesys Cloud experts ensures a smooth implementation process and ongoing support to maximise your Genesys Cloud investment. ● Omnichannel Engagement: Safricloud helps you create a unified communication environment where you can connect with your customers on their preferred channels – voice, email, chat, social media, and more. ● Data-Driven Decisions: Safricloud leverages the power of Genesys Cloud's built-in analytics to provide valuable insights into customer interactions, empowering you to make data-driven decisions that improve customer satisfaction. ● Enhanced Agility & Scalability: The cloud-based nature of Genesys Cloud provides unmatched scalability and agility. Safricloud helps you adapt your contact centre operations to meet your ever-changing business needs. ● Focus on Your Core Business: Safricloud takes care of your Genesys Cloud infrastructure and operations, allowing you to focus on what matters most – your customers. Ready to take your customer experience to the next level? Contact Safricloud today and discover how Genesys Cloud can transform your contact centre. https://lnkd.in/e5JsCJbN #Safricloud #AI #AIForBusiness #Cloud #Future #DigitalTransformation #Technology #Software

Safricloud, a leading Genesys Cloud partner, empowers businesses in South Africa to deliver exceptional customer experiences through the magic of cloud-based contact centre solutions. Here's why Safricloud is your perfect partner for Genesys Cloud: ● Seamless Implementation & Support: Safricloud's team of certified Genesys Cloud experts ensures a smooth implementation process and ongoing support to maximise your Genesys Cloud investment. ● Omnichannel Engagement: Safricloud helps you create a unified communication environment where you can connect with your customers on their preferred channels – voice, email, chat, social media, and more. ● Data-Driven Decisions: Safricloud leverages the power of Genesys Cloud's built-in analytics to provide valuable insights into customer interactions, empowering you to make data-driven decisions that improve customer satisfaction. ● Enhanced Agility & Scalability: The cloud-based nature of Genesys Cloud provides unmatched scalability and agility. Safricloud helps you adapt your contact centre operations to meet your ever-changing business needs. ● Focus on Your Core Business: Safricloud takes care of your Genesys Cloud infrastructure and operations, allowing you to focus on what matters most – your customers. Ready to take your customer experience to the next level? Contact Safricloud today and discover how Genesys Cloud can transform your contact centre. https://lnkd.in/e5JsCJbN #Safricloud #AI #AIForBusiness #Cloud #Future #DigitalTransformation #Technology #Software

Spoke at the recently concluded #Pune #masterclass by Netcore Cloud about the best of use cases driving consumer adoption of Bajaj Finserv Health's services! Here are some key takeaways that resonated with me, and I believe will be valuable for all of us navigating the ever-evolving MarTech world: In the moment marketing: Brought about the use cases of how adoption of in app nudges to various service led segments have started to derive results across different business lines of Cashless Utilizations. How shortening the Consumer Purchase Funnel has given us upwards of 16% increase in Leads at an extremely nominal Cost Per Transaction Cost Optimization through innovation : How the adoption of revolutionary #RCS Services in our MarTech solutioning has simplified the lives of our consumers coming to know our services better and deriving up to 20% of all OPD consultations exclusively through this channel Thank you for providing me this platform Shailesh Maurya Anudeep Sapaliga Aishwarya Deshmukh Onwards and Upwards!! #martech #automation #campaignstrategy