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🚨 Brand New Episode Alert! 🚨 Our latest episode of Lex Talk About It is live! This week, we’re breaking down Mastering Customer Retention – a must-listen for anyone looking to boost sales and build a loyal customer base. 💼✨ Discover actionable strategies to keep your customers coming back, increase revenue, and foster lasting business growth. No matter your experience, you’ll find valuable insights to enhance your customer relationships! Click the link to watch now, and don’t forget to subscribe! https://lnkd.in/eYnWnSWU #customerretention #businessgrowth #newpodcastepisode #businesstips #lextalkaboutit

The word 'loyalty' is tired. Is your loyalty program stuck in the past? Matt Smolin, CEO of Hang, challenges the status quo of customer retention strategies. Key takeaways: ‣ Traditional loyalty programs often fall flat ‣ First impressions are crucial for engagement ‣ Excitement and delight are your secret weapons But this is just the tip of the iceberg. In the full episode, Matt reveals: ‣ How to create a "progression loop" that keeps customers coming back ‣ Strategies for personalizing rewards at scale ‣ The game-changing metric that truly measures loyalty program success Ready to revolutionize your approach to customer loyalty? Listen to the full episode now! Link in comments. What's your take on the state of loyalty programs? Share your thoughts below! 👇 #CustomerLoyalty #MarketingInnovation #RetailStrategy #LocalMarketingLab

Join Carly Neubauer, Co-Founder of Elevate Loyalty, as she dives into a revealing discussion with Amanda Cromhout, the esteemed CEO and Founder of Truth Loyalty & CRM. In this episode of Let’s Talk Loyalty, Carly and Amanda explore the latest findings from the Truth & BrandMapp Loyalty Whitepaper. Amanda's groundbreaking loyalty research study, sheds light on key insights, intriguing statistics, and emerging trends within the loyalty landscape. With Amanda's extensive expertise and captivating insights, listeners are in for an enlightening journey through the world of customer loyalty. #letstalkloyalty #loyaltymarketing #loyaltyprograms Get the links to this episode in the first comment of the comment section. Enjoy listening!

The word 'loyalty' is tired. Is your loyalty program stuck in the past? Matt Smolin, CEO of Hang, challenges the status quo of customer retention strategies. Key takeaways: ‣ Traditional loyalty programs often fall flat ‣ First impressions are crucial for engagement ‣ Excitement and delight are your secret weapons But this is just the tip of the iceberg. In the full episode, Matt reveals: ‣ How to create a "progression loop" that keeps customers coming back ‣ Strategies for personalizing rewards at scale ‣ The game-changing metric that truly measures loyalty program success Ready to revolutionize your approach to customer loyalty? Listen to the full episode now! Link in comments. What's your take on the state of loyalty programs? Share your thoughts below! 👇 #CustomerLoyalty #MarketingInnovation #RetailStrategy #LocalMarketingLab

🚀 Exciting New Episode Alert! 🚀 I’m thrilled to announce our latest episode of the FWRD podcast, featuring the insightful Jason Harris🎙️ In this episode, we dive deep into the topic of customer loyalty and how it’s been reshaped by the digital transformation in the automotive industry. Jason shares his extensive experience and offers valuable insights on the evolving landscape of customer relationships. Key highlights include: • The critical role of communication tools like email and live chat in building strong customer connections 📧💬 • The importance of personalization in fostering loyalty and making customers feel truly known 🤝 • Practical tips on optimizing marketing strategies to enhance customer engagement and loyalty 📈 This is a must-listen for anyone in the automotive industry looking to strengthen their customer relationships and drive loyalty through effective digital strategies. Tune in now and let us know your thoughts! 🎧 #Podcast #CustomerLoyalty #DigitalTransformation #AutomotiveIndustry #MarketingStrategies #CustomerEngagement #FWRD #EasyCare

Excited to share my latest conversation with Greg Daines, CEO at ChurnRX where we dive deep into the world of customer retention and the limitations of the Net Promoter Score (NPS) as a metric. In this discussion, we explore: ➡ The disconnect between customer satisfaction and loyalty, highlighting why NPS is not a reliable predictor of retention. ➡ The significance of measurable results in driving customer retention. ➡ The different types of churn (early, mid, late) and the importance of tailored retention strategies. ➡ The use of half-life as a more meaningful retention metric. ➡ Leading indicators for improving retention and why customer behavior is the best predictor of success. Catch the full conversation on The Health Catalyst Podcast and gain valuable insights to enhance your customer retention strategies. #CustomerRetention #NPS #BusinessStrategy #CustomerSuccess #RetentionMetrics https://lnkd.in/ggQ6wA75

Great person to follow for retention but... Also to take into the world of Change Management and what I like to call culture comms. When looking at change initiatives we expect big impacts with short effort as if change is like project management. But change is culture. It's people. It's engagement. It's emotion. So aiming for small increments in improvement to the end goal adds up to improving 'retention' in your change. I am currently working on my own change framework that brings all my years of experience together with the various theories both in internal comms and change and this post prompted me to better articulate this very important aspect to change and culture comms. Watch out for some sharing of my insights over the coming weeks! #change #changeimpact #healthcare

Was delighted to chat with the brilliant Nir Eyal! 🌟 This truly was an engaging conversation… I was Hooked. In this episode, we explore: - The art of building habit-forming products and brands - Leveraging hooks and triggers for customer retention - The importance of rewards in keeping customers engaged - How focusing on more than just revenue can lead to success Stay tuned for the episode release! 🎙️ #brandmessage #hooked #brandmessage #nireyal

Looking to revolutionize your sales process and make your customers raving fans? Tune in now! In this episode of Scale Your Sales, Kate Norton breaks down her proven strategies for creating a customer experience map that's like a GPS for success. From uncovering your clients' pain points to simplifying the sales journey, Kate shares invaluable insights into understanding your ideal client and making your sales team's job a breeze. This is one episode you can't afford to miss – it's a total game-changer! https://lnkd.in/ej2hmzU7 #salesprocess #customergrowth #scaleyoursales #quotes #salesinsights

Was delighted to chat with the brilliant Nir Eyal! 🌟 This truly was an engaging conversation… I was Hooked. In this episode, we explore: - The art of building habit-forming products and brands - Leveraging hooks and triggers for customer retention - The importance of rewards in keeping customers engaged - How focusing on more than just revenue can lead to success Stay tuned for the episode release! 🎙️ #brandmessage #hooked #brandmessage #nireyal