Family Action’s Post

Happy Birthday to FamilyLine! 🎉 Our national helpline, FamilyLine, marks its sixth year of operation this month. Our Royal Patron, Catherine HRH The Princess of Wales, launched FamilyLine in 2019 in our charity's 150th year. Over the last 6 years, we've expanded our services to include free telephone befriending and counselling service as an extension of our support, via specially trained FamilyLine operators or supporters. Generous sponsorship from LV= General Insurance helped achieve this extended service. In 2024, we welcomed a donation from Poundland & Dealz which allowed us to expand our self-help resources via our website as well as improved service speed and quality through the use of a fast-track case management system and better analytics. Learn more about how FamilyLine has been a life-line for so many families over the past 6 years: https://lnkd.in/gEkn42ef

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