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Hi everyone! As a Customer Success Specialist, I'm always on the hunt for tools that help build amazing customer relationships. Today, I'm putting the spotlight on Zendesk CRM – and let me tell you, it's a game-changer! Why Zendesk CRM Rocks: Zendesk CRM is a cloud-based powerhouse that keeps all your customer interactions, data, and insights in one place. No more scattered information! This means a 360-degree view of each customer, allowing for personalized engagement through automated workflows. Plus, with real-time analytics, you can make data-driven decisions that truly impact your customers. Bonus points: Zendesk CRM seamlessly integrates with other Zendesk products, making your customer success journey even smoother. [Reference: Zendesk - Customer 360, Zendesk - Messaging, Zendesk - Explore] The Results Speak for Themselves: By leveraging Zendesk CRM, we can expect to see: Happier Customers: Enhanced customer experiences lead to better satisfaction and loyalty. Sticky Relationships: Boosting retention rates means keeping your valuable customers around longer. Revenue on the Rise: Happy customers mean more business – it's a win-win! New to Zendesk CRM? Join the customer success party! Explore Zendesk CRM's capabilities and see how it can transform your customer relationships. Reference: https://lnkd.in/dY9GJy7W Let's Chat! What are your favorite customer success tools? Share your tips and tricks in the comments below!

We agree with @Zendesk in this rating: https://lnkd.in/dSVQNBKk Especially with the ‚wrong vendor‘, ‚siloed departments‘ and ‚one-time thing‘ points. The crucial part of each of these thoughts is that you have to work to improve your results, even with #CRM… or you can find professionals who will reduce your efforts :) The sooner you adopt it, the sooner you will thrive.

We agree with @Zendesk in this rating: https://lnkd.in/dWS4XpkX Especially with the ‚wrong vendor‘, ‚siloed departments‘ and ‚one-time thing‘ points. The crucial part of each of these thoughts is that you have to work to improve your results, even with #CRM… or you can find professionals who will reduce your efforts :) The sooner you adopt it, the sooner you will thrive.

Black Friday in 2024 offers the perfect opportunity. In this article, we'll explore the top five CRM software deals that you won't want to miss this Black Friday.

In today's experience driven economy, customer support is no longer a back office function. It's the frontline for building loyalty and advocacy, but managing an overwhelming amount of inquiries across channels can leave a support team exhausted, overwhelmed and customers frustrated. As a customer support agent whose interest and top priority is to ensure quality customer satisfaction and experience, I'm always on the lookout for ways to optimize the customer journey. curious to know how big companies and organization manage customer complaints and inquires, i delved in to explore quite a number of the CRM Software. In my quest i discovered and explored FRESHDESK CRM and i am truly amazed at the functionalities of this software. just imagine this for a moment ! As a business owner, a customer reaches out with a question on facebook or any of your business social media handles and freshdesk seamlessly integrates the message with their contact history, giving your agent the full context for a personalized response. this can be achieved in freshdesk by simply embedding the link to freshdesk in your business websites or linking a freshsdesk form to your social media handles. with this, questions from such websites and handles are automatically registered as tickets in your freshdesk crm. isn't this amazing? actually, this is how most of the companies , e-commerce and tech products will use support their customers, through chats, and emails all from a unified platform. the next time you receive a support email from Zoom or Jumia pay close atttention at the end of the message and you will definitely find out the CRM supporting them. Here's a more clear and concise outlines of what Fresdesk can do for businesses that are Customer Focused: * Omnichannel Support- this very feature is my absolute best, it allows you to be everywhere your customers are, email, chat, social media. Fresdesk consolidates all interactions into a single unified platform. * Collaboration- Fresdesk foster seamless teamwork with internal ticketing, shared inboxes and collision detection to ensure no customer gets lost in the shuffle. * Agent productive- It empowers your team with collision detection, canned responses and powerful reporting to focus on what matters most, which is resolving customers issues quickly and efficiently. * Automation- free your agents from repetitive tasks, automate tickets routing, send proactive notifications and deflect common issues with a smart knowledge base. All these and more are what businesses can do with Freshdesk, and with the above steps and benefits, the result is a happier and more loyal customer base. Freshdesk CRM isn't just a software, it's an investment in your customer relationships . So ready to unlock the potential of happy customers? let FRESHDESK be your secret weapon for customer support success 🤩🤩🤩 #FreshdeskCRM #30DaysLearningChallenge #CustomerSupport #VirtualAssistant #CustomerService

As an Enterprise Account Executive, I take pleasure in assisting customers in overcoming diverse business challenges and growing together. 🙂 In addition to presenting customers with a comprehensive overview of the Creatio No-code Platform and how it can enable them to tailor and customize the platform to their specific business requirements using No-code tools and a wide range of useful pre-built elements, I always share our extensive experience in implementing a variety of projects for over 1000 companies worldwide across more than 20 industries. 🌍 By providing a Single No-code Platform that consolidates all your business services in one place, we can help you enhance your efficiency in the following areas: - Sales (all types: B2B, field sales, B2C (order management)) - Marketing (customer base segmentation, omnichannel campaigns, ads management, loyalty programs, etc.) - Service (Omnichannel contact center, service portal with ticketing system, statuses, SLAs, customer 360, etc.) - Internal and External Portals (B2B, B2C, self-service portal, service desk) - DocFlow (partners, HR-services, suppliers, risk management and compliance) - FMCG and Trade Marketing - Development of own development center - Integrations with external systems and applications to aggregate all essential business information in one place and manage it in a unified interface. 📊 Have you found something that aligns with your business needs? Let's discuss it and schedule a customized Demo for you. 📅

This week, let's delve into the world of Customer Relationship Management (CRM). For those unfamiliar, CRM stands for Customer Relationship Management—an essential element in cultivating robust connections with your clientele. It's astonishing that in the age of AI, where we're gaining more customer data, analyzing it, and tailoring actions accordingly, some companies still miss the fundamental step of gathering basic customer information. Crossing over this data in a CRM provides a comprehensive picture of the customer we're interacting with! Did you know that Netsuite comes equipped with its own CRM, yet many Netsuite users are not fully leveraging this powerful tool? I'm also curious to hear from Microsoft Nav users—do the latest versions include a built-in CRM, or are users relying on external solutions? It's not uncommon to find companies investing in a separate CRM while already having one seamlessly integrated into their Netsuite system. Now, why invest in a CRM? Simply put, a CRM allows you to consolidate all customer interactions—emails, marketing campaigns, calls, orders, returns—in one unified platform. The beauty lies in the interconnectedness, enabling you to access comprehensive customer records, including related documentation and notes from past interactions. Let's specifically address email communications within Netsuite CRM. A fundamental task is creating profiles to efficiently receive and categorize emails. By establishing rules, you can automatically assign emails to specific individuals based on criteria like email direction, sending company, or subject line topics—saving time and streamlining processes. Allow me to share a personal experience. In a previous role, our Customer Service team navigated various email addresses for different topics, from quality concerns to online orders and general queries. It felt like a digital Stone Age! Netsuite CRM came to the rescue. We implemented the system, ensuring a centralized platform for all email communications. This not only provided oversight on incoming and answered emails but also allowed for tracking who responded to customers. With the added benefit of generating weekly and monthly reports, we gained insights into the types of customer interactions and performance metrics for our Customer Service team. Now, I'm curious about your experiences. Does your company use Netsuite, and if so, are you maximizing the potential of its CRM? If not, what's holding you back? I'm also interested in hearing about other CRMs you might be familiar with—Salesforce, Kustomer, or any other contenders. How do they compare to Netsuite in your opinion? Let's start a conversation and share insights on how CRMs are shaping customer interactions in different organizations. #netsuite #crmsoftware #customerservicemanagement #kustomer #salesforce #cosmeticsindustry #cpgindustry

How to Use SMS-iT CRM to Streamline Your Customer Reference Program Nominee Identification and Recruitment https://lnkd.in/gCwMnqfS #CRMtips #customerengagement #businessgrowth #CRMstrategy #clientmanagement #relationshipbuilding #CRMsoftware #customerretention #marketingstrategy #CRMsuccess #loyaltyprograms #salesmanagement #CRMgoals #customerexperience #digitalengagement #CRM #business

Throughout my career as a customer service professional, I've worked hard to make each interaction a memorable one. One such case had a client who reached me with a challenging issue after trying unsuccessfully through several routes. Frustrated and fatigued, the client's experience provided a chance for me to demonstrate the spirit of outstanding service. Understanding her dissatisfaction, I started with real empathy, noting the difficulties she encountered. This foundational gesture revolutionized our conversation, building a deep connection from the beginning. Empathy, I discovered, is the foundation for positive customer encounters. I looked into the issue and conducted a detailed review of her history. After identifying a unique workaround, I not only fixed the problem but also offered detailed, step-by-step instructions. This proactive strategy not only resolved the present difficulty, but also gave her the ability to handle similar challenges independently in the future. After the resolution, I did not consider the case closed. A follow-up email to thank her for her patience, described the solution steps for future reference. This comprehensive approach ensures that great service goes beyond the resolution and leaves a lasting impact. Reflecting on experiences like these, I bring a wealth of expertise in transforming challenges into opportunities for client delight. Have you ever had a challenging client interaction that turned into an opportunity for exceptional service? Share your experiences in the comments! Let's discuss the power of transformative customer service. If you're seeking a dedicated CRM specialist who understands the nuances of exceptional service, let's connect! Your clients deserve nothing less than excellence, and I'm ready to deliver. #customerservicejobs #hireme #openforwork #CRM #virtualassistantforhire

Why did the customer relationship manager break up with his girlfriend????🤔 Because he wanted to re-engage with his customers, but she wanted a more personal connection! 💔 Now, jokes apart, building strong customer relationships is crucial for businesses to succeed. That's where Customer Relationship Management (CRM) tools come in. Here are five top-notch CRM tools to help you manage your customer interactions, sales, and marketing efforts: 📌HubSpot: The All-Rounder🌟 HubSpot is an all-in-one CRM platform that offers marketing, sales, and customer service tools. Its features include: 📍Contact management 📍Email marketing 📍Lead generation 📍Sales pipeline management 📍Customer service ticketing With HubSpot, you can streamline your customer interactions, automate tasks, and get insights into your sales and marketing performance. 📌Salesforce: The Customization King 👑 Salesforce is a comprehensive CRM solution that offers customization options to fit your business needs. Its features include: 📍Contact and account management 📍Sales pipeline management 📍Marketing automation 📍Customer service and support 📍Analytics and reporting Salesforce is ideal for large enterprises and businesses with complex sales processes. 📌Zendesk: The Support Sentinel 💻 Zendesk is a customer support and service CRM that offers: 📍Ticketing system 📍Knowledge base 📍Community forums 📍Chat and phone support 📍Analytics and reporting Zendesk helps businesses provide top-notch customer support, reducing support requests and improving customer satisfaction. 📌Freshdesk: The Fresh Force💪 Freshdesk is a cloud-based customer support CRM that offers: 📍Ticketing system 📍Automation and workflows 📍Multi-channel support 📍Knowledge base 📍Analytics and reporting Freshdesk streamlines customer support, automates tasks, and provides insights into customer interactions. 📌Intercom: The Conversationalist 💬 Intercom is a conversational CRM that uses AI-powered chatbots to connect with customers. Its features include: 📍Chat and messaging 📍Customer segmentation 📍Personalization 📍Automation and workflows 📍Analytics and reporting Intercom helps businesses build personal connections with customers, increasing engagement and loyalty. These CRM tools offer unique features and benefits to help businesses manage customer relationships, sales, and marketing efforts. There are so many other wonderful CRM TOOLS, choose the one that best fits your business needs.🚀 #CRM #CustomerRelationshipManagement #Salesforce #HubSpot #Zendesk #Freshdesk #Intercom #CustomerService #SalesManagement #BusinessTools #CustomerEngagement #SalesProductivity #MarketingEfficiency #SmallBusiness #DigitalMarketing #Digitalwitchcommunity