NEW OPENING! Service Desk Manager needed for hybrid on-site role in DC. Must have 5+ years of experience supervising a team. No third party agencies. Message me for details! kerry.ginsburg@fawkesidm.com #servicedesk #manager #dcjobs #hiring #hiringnow
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#hiring Service Desk Support, Plano, United States, all #jobs #jobseekers #careers #Planojobs #Texasjobs Apply: https://lnkd.in/eJwtGs_T Job Description Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution.
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**Job Title:** Service Desk Analyst **Location:** London **Employment Type:** Full-Time Employee (FTE) **Key Responsibilities:** - **User Query Issue Handling:** Capture, validate, and triage user queries or issues. - **Communicating with Users:** Ensure information is communicated effectively to users through appropriate channels. - **Optimization:** Improve processes through analysis, reviews, reporting, automation, competence building, knowledge sharing, and other organizational changes. - **Identify and Diagnose Issues:** Identify and diagnose issues and problems, categorize and record reported queries, and provide solutions. - **Support Problem Identification:** Assist in identifying and diagnosing issues. - **Advise Users:** Offer users appropriate courses of action for their queries. - **Monitor Issues:** Track issues from start to resolution, escalating unresolved problems to higher support levels when needed. - **Online Security Advice:** Provide essential online security advice and support. - **Systematic Problem Solving:** Interpret user problems systematically to identify solutions and potential side effects. - **Database Interrogation:** Use experience to address user problems by interrogating databases for potential solutions. - **Escalation:** Escalate complex or unresolved incidents promptly. - **Issue Tracking:** Record and track issues from outset to conclusion. - **Operational Response:** Respond systematically to operational needs and changes, maintaining service continuity and adherence to SLAs and information security requirements. - **Request Fulfillment:** Respond to common service requests, providing information to enable fulfillment and promptly allocate unresolved calls as appropriate. - **Record Maintenance:** Maintain records, inform users about the process, and advise relevant persons of actions taken. **Qualifications:** - Proven experience in a similar role within a service desk environment. - Strong communication skills, both written and verbal. - Excellent problem-solving skills and the ability to diagnose and resolve issues effectively. - Knowledge of online security practices and ability to provide related advice. - Ability to use databases and other resources to address user issues. - Strong organizational skills with the ability to track and manage multiple issues simultaneously. - Ability to work under pressure and respond to changing operational needs. If you are a proactive individual with a passion for helping users and improving service desk processes, we encourage you to apply. **How to Apply:** Please submit your CV and a cover letter detailing your relevant experience to a.bharath@aguilaitconsulting.co.uk
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Kera L Fears - Customer Service Supervisor in Collections/Fraud Open to New Opportunities As a seasoned Customer Service Supervisor with a background in Collections and fraud prevention, I bring a wealth of experience and a passion for excellence. Here’s how I can contribute to your organization: Excellent Presentation and Communication Skills: I excel at conveying complex information clearly and persuasively. Whether it’s presenting to stakeholders or crafting written communications, I ensure messages resonate with the intended audience. Team Leadership and Development: Throughout my career, I’ve led high-performance teams, fostering growth and achieving exceptional results. My coaching and mentoring abilities empower team members to reach their full potential. Streamlined Hiring Processes: As a Lead Supervisor, I streamlined interviewing processes, ensuring a seamless transition from candidate selection to onboarding. I collaborated closely with recruiters, leveraging PeopleSoft and Human Resources systems to identify top talent. Onboarding Expertise: I developed comprehensive onboarding content for Collections and Fraud New Hires, equipping them with the knowledge and tools needed to excel. My attention to detail ensures a smooth transition into their roles. Adaptability in Dynamic Environments: Thriving in environments of constant change, I take the lead in implementing innovative solutions. My proactive approach ensures success even amidst challenges. Let’s Connect! I’m actively seeking new opportunities where I can leverage my skills and make a meaningful impact. If you know of any roles that align with my expertise, let’s connect! Feel free to reach out via LinkedIn or email: kelafe24@gmail.com #OpenToWork #FraudPrevention #CustomerService #Leadership
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#hiring Junior Service Desk Analyst, Manchester, United Kingdom, contract #jobs #jobseekers #careers #Manchesterjobs #Lancashirejobs #ITCommunications Apply: https://lnkd.in/gGZPKZ6R Junior Service Desk Analyst Manchester on site 3 months contract Overall Purpose of the Job The Service Desk Analyst will act as a point of contact to support service users and customers; reporting issues, requesting information, access, and other services. They will be expected to receive and handle requests for service support, following agreed procedures, promptly allocating calls as appropriate. Logging incidents and service requests and maintaining relevant records. The role will be responsible for undertaking assignments across project and/or service functions as required. Following agreed procedures, receives requests for support and provides routine advice to users on systems, products and services which are available to them. Promptly allocates calls which require response from more experienced colleagues, as appropriate. Follows standard procedures, documenting issues, progress checking, and ensuring that diagnostic information is provided for error resolution and incident analysis. Provides an effective interface between users and service providers, ensuring all diagnostic information is provided for error resolution and incident analysis. Assists users to make more effective use of desk-top systems, products and services, making initial diagnosis of incidents and advising known solutions where applicable.Demonstrate a commitment to the IT Services Values of: One IT Team, Enabling Others and Customer First. Display the appropriate behaviours to ensure the identified values are at the core of everything Actively work to ensure knowledge sharing amongst colleagues to avoid single point of failure.To undertake such other duties as may be required from time to time commensurate with the level of responsibility of the role. Skills and Competencies Customer Focus: Understanding the needs of the internal or external customer and regularly checking with the customer when taking actions or making decisions. Attention to Detail: Applying appropriate quality standards to all tasks undertaken and ensuring that nothing is overlooked. Application Systems: The application of automated systems to the support of specific business functions or processes. Networking and Communications: Understanding of networks, how to provide access and to trouble shoot network issues Operating Systems: A good understanding of operating systems, how to provide support and trouble shoot problems. Corporate, Industry and Professional Standards: Specific standards, practices, appraisal and certification programs associated with the IT practitioner's current role. Customer Service Techniques: Techniques for identifying, gathering and validating customer needs in the delivery of IT services. Desktop Software: The use of
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leader with examples | ITIL certified and SD expert | Service Operations Manager | Service Delivery Manager | Service Desk Manager
Being experienced mainly in Service Desk field within the corporate life (Analyst, Team lead, supervisor, lead) - I must say it is a blessing and a curse role. The reason being ks that everyone sees you only being capable of doing service desk job, however everyone should be aware that Service Desk needs to have the core knowledge of IT. Additionally, the service desk role is very hard, because end users (people calling the Service Desk) expect wonders in minutes (yes restarting computer works, but not always), while also having the patience of an angel. Lastly, prioritising and handling major outages is not easy, when everyone is getting stressed. The good thing, however, is that you know a lot of what is going on in the IT field of your company and you learn with the changes. The other benefit is that anyone can start in being an IT service desk, all you need is good customer service and willingness to learn technical knowledge. But the curse is - once you grow it is very hard to get out of being "the service desk guy", or "the service desk lead" - and it is a pity, because I saw so many great analysts becoming tier 2 engineers, programmers or even managers (it took them some time and their managers advertisement to get them into those new positions though). So here are my two cents to hiring managers - hire people with service desk background - I assure you they will learn fast, stay for a longer period of time in the position and have great communication skills (just because of the customer service they have to provide).
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When we work with this firm we truly understand their culture, it is very professional, slick and super organised, very client focussed and their service with their clients is second to none. They coach some of the top names in the City and so their business ties in closely with our work. #coaching #professionals #operations #businesssupport
Are you a highly organised and proactive Administrator, looking for a varied role organising the operational side of a boutique firm? Can you think on your feet and use your own initiative? Do you like working in a young team where your input counts and you can play a key role in the growing success of the firm? Our client is a leading international firm of business and executive coaches; prestigious and well known for working with the leading FTSE 100 and figures in the City. You’ll play a key role in the success of the firm by acting as a lynchpin and keeping systems and projects in order. If you’re looking for a collaborative, fast-paced and high performing environment, we’d love to hear from you! 4 days in office/1 day wfh. https://lnkd.in/eMCY6Qyv #recruitment #joboffer #nowhiring #operationscoordinator #ops
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https://lnkd.in/e7-DKrrH 5 Strategies to Navigate Workplace culture like a Pro
Talks about #etisalat, #hiringalert, #talentmanagement, #talentacquisition, and #digitaltransformation, #recruitment, #hrconsultant, #strategicparnter
🌟 We're Hiring: Administrator/Workplace Support 🌟 What You'll Do: 📞 Answer phone calls and respond to emails from end users with patience and professionalism. 💼 Process service calls, incidents, and requests by categorizing, clarifying, resolving, and escalating them as needed. ⏰ Work in a 24x7 schedule-based environment, ensuring our users receive the best service at all hours. Who We're Looking For: 🌐 Proactive problem-solvers with excellent communication skills. 🛠️ Candidates with a knack for troubleshooting and resolving issues efficiently. 🤝 Team players who are committed to uplifting the customer experience. Why Join Us? 🌱 Grow with a supportive and dynamic team. 🏆 Be part of an innovative company that values your contributions. 🎯 Work in a role that's critical to our success and the satisfaction of our users. How to Apply: If you're ready to take on this challenge, send your profile to 📧 srahman@eminds.ae and make sure to mention "Administrator/Workplace Support Application" in the subject line. Don't wait! Let’s make a difference together. 🌟 #Hiring #Administrator #WorkplaceSupport #CustomerService #TechSupport #JobOpportunity #24x7Support #JoinOurTeam #eminds
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#hiring *VP Non-Production Support Lead Analyst, Operations (hybrid)*, Irving, *United States*, $182K, fulltime #jobs #jobseekers #careers $182K #Irvingjobs #Texasjobs #ITCommunications *Apply*: https://lnkd.in/dFuFkUeg The Apps Support Tech Lead Analyst accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Accountable for delivery of a full range of services to one or more businesses/ geographic regions. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness, and delivery of end results of an area. May have responsibility for planning, budgeting, and policy formulation within area of expertise. Involved in short-term planning resource planning. Responsibilities: Designs/analyzes complex reports to satisfy management requirements.Collaborate, coordinate, and communicate across work streamsDeals with complex and variable issues with substantial potential impact.Uses broad discretion in developing solutions for broad based business reporting issues.Leads reengineering efforts in business's methodology, strategy, and organizational goals.Manages resource allocation and leads the work within a team/project to develop solutions for business reporting issuesBuild and enhance operational dashboard to track the inbound/outbound delivery and appropriately update the status in jira, besides notifying to partner downstream systemsIdentify areas of manual intervention, automate such processes and bring efficiency to the support modelApplies/demonstrates advanced understanding of processes, procedures, and policies for aligned businessPossesses a comprehensive understanding of how own area and others collectively integrate to contribute towards achieving business objectives.Acts as advisor or coach to new or lower-level personnel in the business processes and procedures of the businessProvides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.Influences strategic functional decisions through advice, counsel or provided services that have direct impact on the business.Persuades and influences others through developed communication and diplomacy skills with colleagues in other areas and occasional external customers.May be responsible for resource management and allocation of work within the team/project.Works and coordinates with a multidisciplinary group of business leads, op
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B2G Strategic Opportunity, V.P. Business Development | B2G Senior Capture Management | Green Beret | Top Secret Clearance
A few opportunities to consider.
WE ARE HIRING!! JOIN ON OUR TEAM!!! #hiring #govcontractor #sitemanager #2023hiring #motivation #securityclearance
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