RE: NPS We talk with customers at length about it. In these discussions, we spend all of our time talking about the 0-8 responses... moving the detractors to passives and passives to promoters. The ironic thing is: what are the most customer centric companies doing to help their promoters (actually) promote? 🤔
Fran Brzyski’s Post
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8moThose promoters usually will do the word of mouth promotion themselves - you don't need to incentivize them. All you need to do is double down on what they're loving about your business, be there for them when they need you, be human, and continue to invest in the pain points that keep others from doing the same.