RE: NPS We talk with customers at length about it. In these discussions, we spend all of our time talking about the 0-8 responses... moving the detractors to passives and passives to promoters. The ironic thing is: what are the most customer centric companies doing to help their promoters (actually) promote? 🤔
Fran Brzyski’s Post
More Relevant Posts
-
💪13x Greater Customer Lifetime Value than any other channel That’s the power of the engagement, loyalty and sales that ARM & HAMMER Cat Litter has gained from their online brand community.🏆 Learn how they’re building and leveraging their customer relationships with community: https://bit.ly/47HpLuI
-
President at Jane Meagher of Success Strategies - Design Studio Consulting & Training
Who's going to the ECI Connect event in Dallas in a few weeks? I’ll be doing a presentation with Ryan Thornton from Insearch –chock full of strategies about how to create an ideal product assortment (of your Included and Optional Features), how design and purchasing should work together, what your customers expect you to offer- and how! And we'll answer your questions on how to smartly determine which products to offer, how to get them into your tech platforms in the right way, and start reaping the rewards of higher customer satisfaction, increased revenue, and increased profit. Let's do this!
-
-
True connection comes when we consistently show up for our clients, not just as problem solvers, but as partners who go the extra mile. Whether it is through personalized messaging, real-time support, or transparent communication, the key is to build trust and loyalty by offering more than what is expected. Going above and beyond is not just about speed or efficiency—it is about bringing that personal touch. From an unexpected thank-you message to being super transparent in your processes, these little moments turn customers into fans. This week, let’s celebrate the teams who make every interaction feel special. Happy Customer Service Week. #customer #customerservice #communication #transperency #marketing #customerserviceweek
-
-
🌟 *Happy Customer Service Week!* 🌟 This week, we celebrate the heart of every business—our customers! 🎉 In today’s fast-paced world, going above and beyond for customers isn't just a nice-to-have—it’s essential. When we deliver more than what’s expected, we don’t just create loyal customers; we build lasting relationships that fuel growth, innovation, and trust. 💡 **Why go the extra mile?** - It transforms one-time buyers into lifelong advocates. - It fosters a culture of empathy and care within the team. - It sets you apart from competitors by creating memorable experiences. Exceeding expectations doesn’t have to be grand gestures. A personalized touch, a proactive solution, or simply showing you care can turn moments of service into moments of magic ✨. Let's continue to make every interaction count and remind ourselves that the little extra effort is often the difference between ordinary and extraordinary! 🙌 #CustomerWeek #CustomerExperience #GoingAboveAndBeyond #CustomerSatisfaction #ExceedExpectations #CustomerFirst #Hugo #Otakrew
-
-
Raffle repeatedly rated 10 out of 10 by our customers! 🚀 Watch the highlights of what our customers have to say about us. https://lnkd.in/dSs9Byj3 #customer #aisearch #customerexperience
-
Helping individuals & companies, setting them apart, so that they can ensure the customer always comes back the next time – every time
Today is GET TO KNOW YOUR CUSTOMER DAY. What are you doing today to know your customer better? Get to Know Your Customers Day is celebrated on the third Thursday of every quarter. In 2024, the first celebration was on January 18. The other dates are (today) April 18, July 18, and October 17. #GetToKnowYourCustomersDay #customerservice #customerservicetraining #andrekruse
-
So how DO you build relationships with your customers take them from a monthly to weekly guest? 🤔 🥪 Deric Rosenbaum, President of Groucho's Deli , talks about the technology he's using to enhance online ordering and personalized customer marketing on this episode of Fast Casual. Learn how he's building that customer obsession now: https://hubs.ly/Q02vrcNg0
-
Global B2B Channel Leader | Partner Program Designer| Demand Creator Passionate Mentor | Marketing Executive | Partner Enablement Specialist | Channel Junkie
Hear what top brands are saying about the importance of media measurement and loyalty at the Mastercard Data & Services Excellence in Customer Engagement Summit!
It’s already been a month since our Chicago Excellence in Customer Engagement Summit! We had a blast making new connections, catching up with many of our long-standing clients, and hearing stories from our customers about the innovative ways our tools are being used to drive growth and customer engagement at scale. Check out highlights from the day below, and learn how Mastercard’s services equip many of the world’s leading brands for success: https://lnkd.in/gZsMS2pn
-
Senior commercial leader specialising in Customer Success, People, and FinTech 🔹 Women in FinTech Powerlist
Will I see you there? I'm speaking on customer growth and loyalty. Specifically: how the value delivery story evolves over the course of the customer relationship. How to guide it. How to maintain momentum. How to achieve mutual ROI. Ways to refresh best practise with the changing wants and needs of our customers. This is my wheelhouse and topics I'm always interested to discuss. If you're there - let's chat! ...thanks to Engage Customer for the invitation and opportunity. #customersuccess #customerengagment #customervalue #saas #speaker #cx
We are delighted to announce that Rebecca Jones, Director of Customer Success at The Access Group will be joining us at this year's Customer Engagement Summit. Rebecca is a team building alchemist: blending acquired customers, products, and teams into far more than the sum of their parts. Rebecca will be joining us on the Customer Growth & Loyalty Stage. Secure your free ticket here > https://hubs.ly/Q02TnV980
-
-
Have you been trying to figure out how to reduce your customer churn and avoid the dreaded conversation " we love your team, but we're not renewing this year"? Sometimes we need to shift our paradigm- and this webinar with Gainsight and GTM Partners will absolutely open your eyes: https://lnkd.in/gkAUJUDp
Growing with Your Customers: Reframing the Conversation
info.gainsight.com
Co-Founder @ KNAK AI Solutions | CX Leader
4moThose promoters usually will do the word of mouth promotion themselves - you don't need to incentivize them. All you need to do is double down on what they're loving about your business, be there for them when they need you, be human, and continue to invest in the pain points that keep others from doing the same.