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Testing…testing…testing! We’ve all seen situations where products and services are delivered into production but don’t work the way they are supposed to. Manny helps ensure that FCTI delivers quality the first time, every time.

Wow! The just concluded LIFT Listening Skills training with Ebele Chukwujama of the Listening School was eye-opening and insightful on the need and importance of listening skills through all engagements and interactions. Wow! FSDH Merchant Bank Limited just concluded the LIFT training with Ebele Chukwujama of the Listening School. The session was eye-opening and insightful on the need for and the importance of listening through all engagements and interactions. You will never realize the importance of listening until you know its impact on all areas of life. You should seek to know. It was exciting to know that again FSDH MB was the first merchant bank to take the LIFT programme, as always, setting the pace. Keep listening, it is key to your overall outcome! #W.A.I.T Principle #3 Seconds rule

A rare photo of the CBR team having 'downed tools' and headed out! This was last year, but it's one of the few photos we have of Liz (she disappears when the camera comes out!) As we mark 6 years of Liz being with the team as a #DBS verifier, we wanted to share a bit more about what makes her tick. ⏰ Q. What was your dream job when you were 10? A. A Doctor (I brought my first medical book when I was nearly 11 for 20p at a jumble sale, and memorised the entire skeleton!) Q. What’s the best advice you’ve been given? A. Never let anyone hold you back. Q. How do you measure success in your role? A. Customer satisfaction – that way I know I am doing my job right first time! Q. What’s the best compliment you’ve ever received? A. ‘You are nicest person I have ever met!’ To this day I still have no idea what to say to this... Q. What 3 items would you take with you to a deserted island? A. Toilet paper, toilet paper and toilet paper! A huge thanks for working with the DBS team for the last 6 years Liz! 👏 https://lnkd.in/ecpAgkXe

In our latest member newsletter: - practical tips on inclusive and accessible complaints - take a fresh look at your professional development plans - how Westpac supports their complaint and customer service functions with SOCAP Certification. Available now to members in your inbox or at https://lnkd.in/gizVFYNw #SOCAPOZ #complainthandling

🛑 DLC vs LC at Sight 🛑 n order for a better understanding of the differences between the DLC and LC at sight, please find below a clear explanation of the differences between them :-   #DLC is a Banking Instrument where the payment is made when the goods are loaded onto the vessel at the dispatching port and have been verified by the SGS or other international Inspection Services provider at the dispatching port. In this case, the payment to the seller will be done immediately after verifying and submitting the agreed documents between the buyer and the seller in the DLC.    #LC at Sight is a Banking Instrument where the payment is made when the goods arrive at the destination port and have been verified by the #SGS or other international Inspection Services provider at the destination port. In this case, the payment for the buyer will be delayed for an average of 30-45 days from the day the goods were loaded at the dispatching port (seller's port). #DocumentaryLetterOfCredit #LetterOfCredit #BankingInstruments #TradeFinance #InternationalTrade #PaymentTerms #ExportImport #Shipping #Logistics #InternationalTradeFinance #SupplyChainManagement #PaymentVerification #SGSInspection #DispatchingPort #DestinationPort #Payments #Commodities #CIF

Ever been in a situation where all eyes are on you while you're just trying to do your job? I remember walking into an ATM spot once, and the bartender loudly announced, "Oh, the ATM guy's here!" Instantly, everyone in the bar turned to look at me. It was uncomfortable and, honestly, a bit risky. My team and I didn’t want that kind of attention, especially when our goal was to get in, refill the ATM, and get out as quickly and quietly as possible. So, I had to ask the staff, "Please, don’t announce us like that." The more discreet we can be, the safer we are while handling cash. If you own an establishment with an ATM, make sure your staff understands the importance of keeping the process low-key. Safety for everyone is key. How about you? How do you keep your ATM Business safe? Let me know in the comment section down below 👇

September 2024 BDT 2000Cr Net Deposit Growth by Distribution Network ◾️RETAIL - BDT 1050Cr ◾️CORPORATE - 400Cr ◾️SME - 550Cr

As we approach the 7/1 renewal season, brokers and TPAs are faced with a critical decision: what is the most important factor when choosing a stop-loss carrier? Assuming price is equal, is it a long-term partnership with a carrier? Differences in contract language? Or bells and whistles such as NNL contracts and rate caps? Something else entirely? As someone with nearly 17 years of experience selling stop-loss, I know that this answer can vary from year to year and from soft markets to hardening markets. That's why I'm always looking for ways to add more value to our RMTS, LLC partners, both old and new. What is the most important factor in your stop-loss decision-making process? Your feedback is greatly appreciated as we strive to provide the best possible service to our partners. #stoploss #renewalseason #insurancebrokers #TPAs

I am honored to be recognized as one of the top performers at work. Here's a brief overview of what I have been doing well: 1. Swift & Quality Resolutions: Providing not just prompt solutions to customers’ requests but balancing it with both quality & security, in line with our processes and procedures. 2. Expertise: Continuously enhancing my knowledge of our products, services and our tools to give customers efficient support. 3. Customer Focus: Keeping “customer first” at the center of every interaction and remembering that I represent FCMB not myself. 4. Attention to Detail: Paying attention to detail in resolving customer issues so that right resolution is given to all issues as they come. 5. Team Collaboration: Collaborating with colleagues to improve support processes and grow together. Let’s do this again in the next quarter!!! #Quality #QualityQueen #CustomerServiceExpert #CXexpert #Customerservice

According to a recent survey by Fexco, 80% of consumers are more likely to use brands that offer DCC. Impressive!⁣ ⁣ So what is DCC and why should retailers offer it?⁣ ⁣ Dynamic Currency Conversion (DCC) provides international customers with the option to conduct transactions in their home currency when using their credit or debit cards abroad. This empowers them to make informed decisions in a currency they are familiar with, complete with clear visibility on foreign exchange rates, right at the point of purchase or cash withdrawal.⁣ The Fexco research states that DCC positively impacts customer satisfaction and loyalty which is always a good reason to invest in technology.⁣ ⁣ To find out how AIB Merchant Services can support your business with DCC contact our sales team today www.aibms.com #dcc #poweredbyaibms #backedbyaib First Merchant Processing (Ireland) DAC, trading as AIB Merchant Services, is regulated by the Central Bank of Ireland.