🚨 Alarm Monitor Engineer Opportunity in Plano, TX!! Please email resumes directly to Sweety.Singh@circetusa.com for consideration! Description: • Provide support to multi-functional team of R&D, Program Management, Core Networking, RF Engineering, Transport and Technical/Training Support to fulfill multi-technology wireless networks monitoring across customer markets. The goal is to eliminate the impact of alarms on KPIs and system performance. Scope includes the following: • 7X 24 Alarm Monitoring and creating trouble tickets Alarm Troubleshooting: Analyze the severity of the alarms to understand the service impact and take corrective actions (Reset RRH, change system parameters, etc. via LSM commands) to clear the alarms • Engage Tier 2/Tier 3 Support teams as necessary and capture system logs • Notify various teams when on-site troubleshooting is required • Engage Field Support team to schedule on-site tech visits and provide troubleshooting support • Document troubleshooting steps and update the Trouble tickets • Escalate issues to upper management for “critical service impacting” issues (Sev 1 & Sev 2) and meet the SLA requirements • Perform Alarm trending and generate reports for teams as necessary • Document tickets and follow through until closure upon clearing the Alarms • Other duties as assigned Requirements: • Bachelors’ or Masters’ Degree in engineering (EE, CE, ME, CS, or equivalent technical degree) with 2+ years of industry experience • Prior experience of using element management system (EMS) with GUI and CLI.experience of LSM, or vLSM, VSM, or USM is a plus • Prior experience of using ticketing and reporting tools • Knowledgeable of Wireless Network and Mobile Interworking (Core, BSC, RAN or IP) network elements • Strong interpersonal skills, ability to take ownership, and the ability to identify and solve problems quickly in a fast-paced environment • The ability to develop and maintain excellent working relationships with multiples levels within the company and with external contacts • Demonstrated English language competency in both oral and written communication modes for both internal and external communications • Work under very little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames • The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things • Interact with all levels within the organizations
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