Fetcher’s Post

Busting a common myth: visually impaired or blind individuals can't excel in customer-facing roles. Did you know that our incredible team is composed of a diverse group of individuals, including instructors, managers, and vice presidents, who are visually impaired? Serving with passion and purpose, there is a true power through inclusive perspectives in creating exceptional customer experiences. What are some other common employment myths? 🤔 💼 #InclusiveLeadership 

In movies, explosions are often depicted with a dramatic flair: a burst in one corner sends shockwaves rippling outward, enveloping everything in a cinematic haze. While this makes for great visual spectacle in HD, real-life explosions don't quite match this glamorous portrayal. What I am sure of, however, is the fact that this is the ideal manner in which any issue concerning Customer Experience ought to travel within the organisation. All issues small/big, impact/non-impactful, take them head-on. Go full guns blazing - explode at the top - factfinding among teams, let the impact be felt across the organisation. Alas, the time to recover will be, like a Hiroshima catastrophe, is creating an impactful, realistic and workable strategy that can rapidly executed. And then what? Cycle continues, doesn’t it?  Wait for another explosion, prepare for the next challenge.  We agile, we hungry, we on-toes at all times. #customerexperience #realestate #customercentricity #customerfirst #CRM

New Business Opportunities with AI in Home Services 🌟🔧 Unveil New Business Opportunities with AI in Home Services! 📈 Are you ready to take your home service business to the next level? AI is opening doors to innovative service options that cater to the modern consumer's need for personalization and convenience. From mobile pet grooming services to virtual home design consultations, AI is enabling businesses to offer unique services that stand out. Tap into these emerging opportunities to expand your offerings and captivate your market! 🔗 Learn more about emerging AI-driven home service ideas Read More

Ever thought about how Star Wars won in the box office? Same principles apply to winning in customer experience. Why? Brands need to be different, just as Star Wars was. It's this difference that leads to more customers, superior growth and outperforming competitors. Have a think on this - if Star Wars differentiated each element with magic and meaning and gained a wild fanbase, why shouldn't your customer experience be any different? Evidence? Kantar research supports that being meaningfully different in customer experience delivers: - 9X higher share volume - 2X higher price paid - 4X the likelihood to grow value share https://lnkd.in/eSxYbfdF https://lnkd.in/dk6mtKkR Kantar Jedi : Martin Guerrieria

James, a 7-year-old boy, was devastated when he lost his LEGO Ninjago figure while shopping. He contacted LEGO Customer Support, explaining that he had been saving for the LEGO set for 2 years! The LEGO support representative, Richard, responded with a personal letter telling James that- He had spoken with Sensei Wu (A character from the Ninjago series). Richard mentioned that Sensei Wu had advised him to send the rare missing piece to James, emphasizing the importance of protecting it. The story went viral, collecting praise for LEGO's empathetic and creative response and strengthening its brand image and loyalty. Key takeaways from LEGO's success: 1️⃣ Show empathy (connect with customers emotionally) 2️⃣ Personalize solutions (tailor responses) 3️⃣ Inject creativity (surprise and delight customers) Make your customers really happy so they love your brand and tell everyone about it! What do you think about LEGO's approach? Have you ever used complaints to build a great customer experience? Let's discuss in the comments! ⬇️ --------------- P.S. I help D2C, SaaS and eCommerce companies achieve breakthrough growth with AI and neuroscience. DM Me to know more. Or Book a 1:1 Consultation Call. The link is in my LinkedIn profile- Carlos Marquez 🧠 #customerexperience #ecommercemarketing #saasmarketing #founders

𝐓𝐫𝐚𝐧𝐬𝐚𝐜𝐭𝐢𝐨𝐧𝐬 𝐚𝐫𝐞 𝐟𝐥𝐞𝐞𝐭𝐢𝐧𝐠, 𝐛𝐮𝐭 𝐞𝐦𝐨𝐭𝐢𝐨𝐧𝐬? 𝐓𝐡𝐞𝐲 𝐥𝐢𝐧𝐠𝐞𝐫 𝐥𝐨𝐧𝐠 𝐚𝐟𝐭𝐞𝐫. It's the laugh shared during a service call, the sigh of relief when a problem is solved. At Telework PH, we're all about crafting those memorable moments that touch hearts and spark joy. Because great customer experience is more than a service; it's an emotion. Join us in creating experiences that resonate deeply, ensuring your customers don’t just return, but become passionate advocates for your brand. 👉🏼 https://lnkd.in/gmFsec4e 👉🏼 https://lnkd.in/geVC2zED #businessowner #customerservice #usa #transactions #emotions

𝐓𝐫𝐚𝐧𝐬𝐚𝐜𝐭𝐢𝐨𝐧𝐬 𝐚𝐫𝐞 𝐟𝐥𝐞𝐞𝐭𝐢𝐧𝐠, 𝐛𝐮𝐭 𝐞𝐦𝐨𝐭𝐢𝐨𝐧𝐬? 𝐓𝐡𝐞𝐲 𝐥𝐢𝐧𝐠𝐞𝐫 𝐥𝐨𝐧𝐠 𝐚𝐟𝐭𝐞𝐫. It's the laugh shared during a service call, the sigh of relief when a problem is solved. At Telework PH, we're all about crafting those memorable moments that touch hearts and spark joy. Because great customer experience is more than a service; it's an emotion. Join us in creating experiences that resonate deeply, ensuring your customers don’t just return, but become passionate advocates for your brand. 👉🏼 https://lnkd.in/gdxdh7rt 👉🏼 https://lnkd.in/gRh7-F4R #businessowner #customerservice #usa #transactions #emotions

People often mistake sympathize with empathize. Empathy is a much deeper understanding of what the other is feeling. And unlike many people think, empathy is very welcome in the business environment, especially when talking about Customer Experience. Feelings and emotions are part of human nature and humans make businesses. #h2h #theh2hexperiment #customerexperience #employeeexperience

The future of customer experience - what do we have to do to make it valueable? Esteban Mege will tell us what to do that the #customer will be happy with his solution, how he makes the experience for the customer great! Enjoy the sneak preview of the complete interview. Please share, like and comment and look forward to the full interview next Tuesday at yourvision.blog.

Ready for a Binge-Worthy Experience? We’re featuring a TV show today that’s as majestic as it is binge-worthy! Can you guess what show we’re referencing in these images? Drop your guesses in the comments below! 👇 While you're at it, check out how Qtivity can make your customer interactions just as captivating as your favorite shows: https://lnkd.in/eE52u-YU #CX #ContactCenter #CustomerExperience #BingeWorthy #OnHoldExperience