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Ready to revolutionize your field service operations? Join us at Field Service East for the opportunity to learn from the industry leaders who are doing just that. Meet Eric Porter, VP of Centralized Services at Ricoh USA, Inc. Eric brings over 20 years of Service Delivery expertise. Certified in Green Belt and ITIL, he has led global service desks and operations across multiple functions, driving customer experience and revenue growth. In his session, "Leveraging Field Service Through AI, Automation, and Remote Connectivity," you'll discover how AI, automation, and remote connectivity are transforming field services. Key topics include: - Data-driven decision making - NLP/LLM based Chatbots - Governance and human feedback loop with LLM - Automation in Field Service - Enhancing workforce efficiency Don’t miss Eric’s insights on optimizing workflows and enhancing service quality. Learn more about Field Service East here: https://bit.ly/3wQmXyQ  #FieldServiceEast #AI #Automation #ServiceDelivery

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Mimi Fox

Building the Future of Service through Field Service Palm Springs, Field Service East, Field Service Medical & Field Service Europe

1mo

There are so many questions about AI and what to do with it. Come find out what your colleagues are doing with AI at their organizations.

Jonathan Massoud

Divisional Director & Market Analyst at Worldwide Business Research

1mo

Interested to hear how Ricoh is handling this transformation with over 30,000 service delivery professional across 200 countries. Impressive!

Impressive lineup! This session sounds fantastic.

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