Field Service’s Post

Thanks Michelle from Marriott Hotels Docklands Melbourne! Gratitude is a powerful force in any professional journey. Today, I find myself reflecting on the wisdom of Daniel Pink's phrase from his MasterClass "No matter what you do, you are in sales." While initially daunting, this truth showcases my own career evolution. Several years ago, I hesitantly ventured into the realm of sales, determined to defy the stereotypes often associated with the profession. Rejecting the notion of cold calls and scripted pitches, I sought to learn from every encounter, understanding that business ultimately revolves around people. Throughout my career, spanning diverse organizations of varying sizes, I've come to realize that common challenges unite us all, yet it is our attitudes that truly set us apart. Today, a simple yet profound gesture reminded me of the immense impact genuine passion can have. Michelle, from Marriott, took the time to craft a handwritten note and offer a complimentary treat, a gesture undoubtedly fueled by her genuine love for what she does. It begs the question: What can we do to inspire our colleagues/Team to go the extra mile? Simon Sinek's anecdote about Noah from the Four Seasons Hotel and Caesar's Palace comes to mind, underscoring the power of individuals like Michelle, who embody the spirit of exceptional service. Choosing to frequent the Marriott Docklands has been a deliberate choice for me, largely due to their staff's consistent warmth and the positive energy they share. I am deeply appreciative of the efforts of the entire Marriott team in fostering such an environment. Michelle, your energy is infectious, a reminder that a smile can brighten even the toughest of days. While this post may diverge from the typical HVAC&R content I share, it underscores my belief that passion and joy in our work contribute to a better world. And yes, HVAC&R plays a vital role in that vision. Thank you, Michelle. Let us all strive to find joy in our pursuits and spread positivity wherever we go. #gratitude #leadershipdevelopment

According to Josh Fehnert at Monocle: "Great leaders – of countries, cities or companies – already know the inherent value that honed hospitality skills can add to their work. They know that presentation and how they treat people have knock-on effects and that the architecture of their office, where they decide to manufacture their product and how they treat guests can tell a story about who they are and what they stand for." Loved this easy read on 50 lessons in hospitality from the current issue. #hospitality #marriott #editionhotels #monoclemagazine https://lnkd.in/dw5CqUxa

Well Done

Making a Memorable First Impression...... As whispers of an impending visit from a distinguished guest echoed through the office, anticipation filled the air. It was a important occasion, an opportunity for us to showcase not just our workspace, but the warmth and professionalism that defined our company culture. With meticulous attention to detail, we transformed every corner of the office into a beacon of hospitality and excellence. When the dignitary arrived, I was honoured to be the first to greet him. With a genuine smile and a firm handshake, I welcomed him into our midst, setting the tone for what would be a memorable encounter. As we exchanged pleasantries, I could sense his worry melting away, replaced by a genuine sense of curiosity and engagement. Throughout his visit, I made it my mission to ensure that he felt valued and respected at every turn. Whether guiding him through our facilities or engaging him in conversation, I sought to leave a lasting impression of warmth and professionalism. And as he departed, expressing his gratitude for our hospitality, I knew that our efforts had not been in vain. But the true impact of his visit became apparent in the days that followed. Inspired by the warmth and professionalism he encountered, the dignitary spoke highly of his experience to his colleagues and associates. And in doing so, he opened doors of opportunity that we had only dreamed of, paving the way for new partnerships and collaborations that would shape the future of our company. This experience served as a powerful reminder of the ripple effect of a warm welcome. In a world where connections are forged in an instant, the way we greet others can have a profound impact on the opportunities that come our way. As we continue to strive for excellence in all that we do, let us never underestimate the power of a genuine smile and a heartfelt greeting. #FirstImpressions #Hospitality #Professionalism #ClientConnection #BusinessSuccess #PartnershipBuilding

Looking to build a top-notch team without straining your budget? Consider this: promoting from within not only saves on recruitment costs but also seamlessly aligns with your hotel's culture, fostering a sense of loyalty and commitment among your staff. In the latest issue of Today’s Hotelier, discover top strategies for identifying and nurturing high-potential employees. Here's a sneak peek: ✅ Hire smart from within ✅ Set clear guidelines and expectations ✅ Invest in comprehensive training programs ✅ Begin with small responsibilities and scale up ✅ Share success stories and celebrate achievements Ready to cultivate your dream team? Dive into the May issue now! https://bit.ly/4dGJ7od #HotelSuccess #InternalPromotions #Today'sHotelier #AAHOA

🚀 Building Success through Human Connection at Hotel MSSNGR! 🌟 The burning question in our industry is: "What's the secret to bringing success to your company?" 🤔 Well, the answer lies in the incredible journey I've embarked upon here at Hotel MSSNGR and I owe it all to Michael Hellge and Konstantin Schlueter for making this possible 🤝 Our team is encouraged to do what we love and grow together. It’s all about trusting each other, sharing innovative ideas and spending quality time together ✨ And so here's our recipe for building a strong, successful team: 1️⃣ Human Connection: We firmly believe that we are humans first, employees second. Building genuine connections among our team members is the cornerstone of our success. 2️⃣ Trust: Once trust is established, everything else falls into place. Last week we had an unforgettable night for the Hotel MSSNGR team, full of bonding, brainstorming and fun. A testament to this philosophy 🌆 Here’s to more amazing moments like the one we had last week! 🥂 #Success #Teamwork #HumanConnection #Innovation

Hospitality can be one of the most rewarding careers and many of us in the industry know this. With this annual Happiness in Hospitality survey and report, our founder, Adam Hyman, aims to take a close look at the key questions that shape working conditions in the industry, revealing both strengths and areas in need of improvement. Read the full report: https://bit.ly/49HGW1u #HappinessinHospitality

Word of Mouth and personal referrals are key to the success of any business!

What a conversation with Anthony Melchiorri and Glenn Haussman about talent retention in the hotel industry. The talent landscape has changed but there are solutions we just have to think differently. Thank you for having me! The link to the full video is in the comment. #hospitality #talent #employeeexperience

A genuine intention to value your employees is a must in today's business culture and there are so many ways to do this through outstanding hospitality and hospitality partnerships. "You can't build a reputation on what you are going to do; it’s about what you are doing now. Hold your business partners accountable to the same standard, ensuring they support and align with your company culture." — Henry Ford