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View profile for Jessica Hamilton (née Hodson), graphic

Co-Founder, FincSelect | Financial Crime Recruiter | Head-Hunter | Financial Crime Executive Search

🤡 Is it any wonder Revolut can’t hire financial crime people for love or money (suspiciously a lot of money, if my sources are to be trusted). Unethical, lacking any customer perspective and mostly worrying Revolut seems to care so little about how the scammer accessed this customers info. Yuck.

I’m a victim of scammers. But Revolut says ‘no’ to a refund

I’m a victim of scammers. But Revolut says ‘no’ to a refund

theguardian.com

Shelley Grayson

CCAS, LLB Hons, MCSI, ACII, CertPFS, MSTI

4mo

So the people I know in Revolut are actually awesome and their interview process is ultra rigourous. But what is the point in searching and securing the best team when you lock them in the basement so they won't get in the way of the non-complaining UX? For the customers who have no complaints, based on their feedback they absolutely love the Revolut product innovation; the fact Revolut are not part of voluntary reimbursement schemes is a matter for them... For those customers with complaints, I guess this is where FCA oversight and hallmarks of credibility prove their value? So it's a toss up - have products and services you love as a user or stick with the traditional players and get porked at every turn...

Peter J.

Head of Financial Crime Advisory, Director

4mo

I was offered a job by Revolut in 2021, working in FinCrime. Truth be told, when I got into the process, I hadn’t done my due diligence. I had some interviews and some skills tests, all very sensible, and then after all of that, I got an offer. It was then that I had a look at the news. I found more or less what I think you’ve found - that their reputation for managing that risk was not amazing and the Glassdoor reviews were equally unflattering. On the basis of their reputation, I said thanks but no thanks. Revolut doesn’t have a U.K. banking licence and in the context of scams, isn’t one of the signatories of the Contingent Reimbursement Model, which is the voluntary framework that helps most scam victims with conventional banks. Takes me back to a drum I’ve been banging for years - there is no substitute for doing your due diligence.

Let start with this quote: "The person had full access to my account details and was able to quote past ­transactions, even verification codes sent to confirm them." Mildly talking, it's not true. With all the sympathy to the victim. It's not victimblaming. But to put a blame on the financial institution, that begs you 100 times per day not to answer "calls from Revolut" (as it communicates via app) and not to pass verification codes - it is at least cynical eye-rolling.

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Katie Halpin

"Oxbow Resourcing"- Your Risk & Compliance Recruitment Specialist

4mo

Agree. Big red flags on the recruitment front here.

Bill O'Reilly

Head of Customer Operations at Centtrip Ltd | Leading Customer Success and Operations

4mo

Every time I've been approached by one of their recruiters the answer is always the same; thanks, but no thanks. I know plenty of amazing, diligent, committed people who have come and gone from Revolut over the years and if they can't make it work with their level of talent, I'm not going to even try.

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Latiesha Uter

Compliance Headhunter | Associate Director | Financial Services at FincSelect

4mo

Wow. This is awful! I've heard the same, they're throwing HUGE amounts money to try and get compliance people onboard....

Sheahara Pandithage

Financial Crime & AML Consultant | Audit & Remediation Programmes | Policies & Procedures | Control Frameworks | Culture & Training

4mo

Always terrible when you can’t place trust or reliance on the people you bank with

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Michael Harlock

CAMS | Chartered FCSI | Financial Crime Lead | MLRO

4mo

Shared this one with my team as a "how not to do it"! And I am always quite blunt with recruiters from Revolut too.

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