It's never criticizing for the sake of kicking a company when they are down. But companies, leaders, and brands need to realize that you can 100% make a bad situation worse. A half-ass strategy or a rush to win back customers could mean you give out expired gift cards for $10 like Crowdstrike. An unpredictable emergency - the Crowdstrike crash - meant airlines scrambled as they canceled adjusted flights. The bad part is Delta was slower than its competitors and more impacted. More flights canceled (the last number I saw was around 8,000), more passengers stranded at airports, under investigation by U.S. DOT (hey, it's an election year) all while Ed Bastian is getting ready in Paris for the Olympics (to Delta's credit, they're an Olympic sponsor and Ed's trip planned months ago, if not longer). Optics matter for companies and brands in a crisis. Even when it has no impact on the situation, any perception or slight is grounds for more distrust and anger among customers or the public.

It's good practice to own up when you've made a mistake - and I should know as I've made lots of them! But there is a principle that you should then put things right - and put your customer in the same position that they would have been in if you hadn't made the mistake. I'm not sure that the directors of CrowdStrike have read my books "Why you should welcome customer complaints" and "The 6 Things that all customers want" but, when Jeffrey Cohen pointed this article on the BBC website out to me, I'm tempted to send them free copies! What do you think of what they have done? Compounded the error or fixed it? And what are the odds that one of the people who developed the Horizon software now works at CrowdStrike alongside people who handled the Post Office crisis management team! :)

Absolutely flabbergasted by CrowdStrike’s “apology”! 🤣 After causing chaos with a global IT outage affecting airlines, banks, and hospitals, they offer a $10 UberEats voucher. Seriously? This is how not to handle a crisis. Imagine dealing with the "blue screen of death" on 8.5 million PCs and then getting a voucher that doesn’t even work because Uber flagged it as fraud. People lost thousands in productivity, and CrowdStrike thinks coffee will fix it? Unbelievable! This should be a lesson in crisis management: meaningful compensation and genuine apologies go a long way. #Fail #CrisisManagement #ITOutage #CrowdStrike For more details, check out the full story on BBC News

When it comes to recovering from a breach, time is of the essence. That's why you need the CrowdStrike Services IR team on your side. Their speed and precision are unmatched, making them the obvious choice for anyone dealing with a cyberattack. If you agree, please cast your vote for CrowdStrike at the link below. https://lnkd.in/eYyrPGCn #cyberinsurance #crowdstrike

What a wild morning! Here is an interesting chart from Red Canary regarding the Crowdstrike situation.

Last week, we witnessed a series of unfortunate events that impacted various industries and individuals. Were you or your loved ones affected in any way by these events? It’s astounding how little it takes to crumble the whole system. Ever wonder why the NULL error is a billion dollar error. This recent event proved it. With CrowdStrike and Microsoft experienced technical issues, leaving majority stranded, country’s infrastructures were affected, major airports, transportation, logistics, supermarkets checkout systems were all affected, the whole country ground to a halt. It's essential to acknowledge the frustration and inconvenience this caused. Just so we are clear The CrowdStrike outage - SOFTWARE ERROR The Trump assassination attempt - SECURITY ERROR It's essential to recognize that mistakes can happen, and it's important to learn from them. At Padocare we understand that mistakes can happen, and we believe in empathy and support. Our core values drive us to go the extra mile, ensuring our systems are secure and our data is protected with robust encryption algorithms and privacy measures. We recognize that software errors can occur, and we appreciate the efforts of our industry peers to learn from them and improve. We stand together in our commitment to security, transparency, and accountability. In times of challenge, we choose compassion and understanding. Our priority is to support each other and work together towards a better future. At Padocare we care for our community and strive to make a positive impact." Let's focus on promoting understanding, accountability, and transparency. We can grow and learn from these experiences, and work together to build a more compassionate and resilient society. #CrowdStrike #TrumpBiden #Austin #MondayMotivation #OkareCares #KingShaba ♻️ Repost

People are shocked and horrified from Crowdstrike incident at how much risk is out there. But. It's always been there. If not this, then something else. It will always be there. The world has become so complicated, and technology so complicated that is going to be impossible for people to understand completely and at all times what the underlying complexities and the dependencies are. No matter what controls we think we have, no matter what monitoring we have, there's always some risk. Sometimes we even know it's risky, and we use budget, inertia, or lack of preparedness from stakeholders to justify not doing the thing we know will mitigate that risk. MFA anyone? So be prepared. Bad stuff happens. Deal with it when it does. Pick yourself up again. Improve. Repeat. And for heavens sake, please test your deployments.

Global IT outages have impacted various sectors worldwide, from Airports to Stock Exchanges, all due to an update glitch. The focus now shifts to accountability as Crowdstrike's actions resulted in business shutdowns and customer inconvenience. This raises essential questions on liability: Should product companies be accountable for software glitches, akin to service providers facing consequences for SLA breaches? Crowdstrike's role in shutting down businesses and causing customer inconvenience sparks the debate on responsibility. Will companies impose penalties? Can affected individuals seek compensation for their losses? #IToutages #accountability #softwareglitches #crowdstrike Firstpost.

Crowdstrike CFO brushes off legal threats over global outage • The Register Podbere acknowledged there had been some impact on the company's financials – unavoidable considering that CrowdStrike recently published its Q2 earnings report in which annual recurring revenue (ARR) increased, but the full year forecast was cut. He also noted the customer commitment packages designed to appease those most affected, but did not mention the infamous $10 UberEats gift codes issued to partners and teammates as the chaos unfolded. https://lnkd.in/eEdNW8Y9 #businesscontinuity