tl;dr
Those who are delivering digital public services in Africa should improve their contribution of their experences and learnings to the body of knowledge on digital transformation.
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I am helping to establish a state government's digital and data agency, and have just done some work on the draft of the digital service standards we supported the agency to co-create.
As part of ensuring that the digital service teams that the standards would apply to have an understanding of how to achieve them, I scoured the Internet for resources, blog posts etc by their peers in African and other countries.
I found that there is a dearth of such resources from Africa, and my quick guess is that there are potentially two reasons for this:
One: The digital transformation that is happening in the public sector in Africa - which is significantly international partner-supported - is largely being done in a manner that is not building the digital capabilities of the governments to deliver the services by themselves.
The implication is - if the actual work is being done by a party who isn't really transferring skills (whatever the reason), the local digital teams do not have the firsthand knowledge they can showcase to the rest of the world.
If anything is published on theirdigitaltransformation, they are only reports by the international patners that do not provide the level of detail that peer digital teams can leverage.
Two: Where local digital teams are building, operating and improving their own digital services, they do not really consider the publication of their learnings as an important part of their work.
The implication is that non-African countries will continue to shape global thought leadership on digital public service delivery.
On the local level, it might be indicative of the digital team's lack of openness via documentation that even their sister digital teams within their own countries can quickly leverage.
Africa's government digital teams need to write, and share more!
#digitaltransformation #digital #digitalgovernment #digitalservice
--Mechanical engineer_ processes Engineer _technical mechanical maintenance
3moBest of luck!