First Hospitality’s Post

What work habits do you focus on to be the best leader you can possibly be? Check out the six habits of successful hospitality business leaders. https://lnkd.in/gnsFmf8n #hospitality #business #leadership

One of my favorite tools for hoteliers. David Lund can help you and your teams become experts in hotel finance. When each person in the hotel takes ownership of their finances, your property will no doubt be prosperous. This book is one of the best investments you can make for your teams.

Every hospitality role brings unique challenges—but the skills you gain across positions can prepare you for a thriving management career. 🚀 Learn how to embrace what you know to land your ideal leadership role: https://lnkd.in/eS_R9amZ #GeckoHospitality #HospitalityManagement #Hospitality

Leading People In a city where there are several hotels, all hotels were doing fairly well in terms of business except one. On interacting with the leader, he said this - These people are paid to do a job and that is all I expect them to do. If they don't like it, the door is open. If you refer to your team as just 'these people', you've already started on the wrong foot. Just because you manage a hotel doesn't guarantee that your employees see you as a leader. Gaining the respect and support of your team does not come from the position that you hold. Employees need to be 'led'. Employees are the key to running a successful operation. Ignore this fact at your own peril. If you analyse what actually happens in your hotel every day, you'll see clearly that there are three basic dimensions - the what, the how and the who. The what refers to the goals you are trying to achieve. This is what sets you up for excellence. It includes your plans and targets you have put in place to achieve your goals. The how refers to the manner in which the work gets done. It includes productivity, efficiency and quality. The who refers to all the staff you employ to do the work. It involves their commitment, competence and motivation. You don't have to be a superhero to understand that the what and the how are ultimately dependent on the who. #HotelManagement #Hotel #Leadership #Excellence

Find out how today's successful hospitality leaders navigate change seamlessly, overcome challenges with resilience, and seize new opportunities with innovation. We bring you insights and advice from extraordinary leaders in hopes their experiences will empower you to excel in your own leadership journey. https://lnkd.in/gJsYe_KR

By combining the insights gained from a commercial strategy platform with effective leadership, hotels can unlock their full commercial potential.

This was a long time coming but it is at last arrived! There is now an official CHSL - Certified Hotel Sales Leadership! This project was driven by the HSMAI Sales Advisory board, led by Gissell Moronta and I am so proud to have contributed some chapters around digital marketing and technology. The study guide is one of the best resources around to get a foundational understanding of how sales leaders can most effectively drive results in this environment. Here is a sneak preview of the study guide- https://lnkd.in/eBTXAzYP

Elevate your hospitality career with insider tips from our latest article! 🌟 From cultivating leadership skills to staying updated on industry trends, discover the strategies that will set you apart in the competitive world of hospitality. Read now! https://lnkd.in/gJn7QbUQ #HospitalityCareer #CareerDevelopment #ProfessionalGrowth #HospitalityIndustry #LeadershipSkills #IndustryInsights

One skill every aspiring hotel GM should develop. In our industry, critical thinking is a significant differentiator between those who progress consistently and those who don’t.   𝐁𝐮𝐭 𝐰𝐡𝐚𝐭 𝐝𝐨𝐞𝐬 𝐭𝐡𝐢𝐬 𝐛𝐮𝐳𝐳 𝐭𝐞𝐫𝐦 𝐞𝐯𝐞𝐧 𝐦𝐞𝐚𝐧?   From the outside looking in at many top-performing hotel leaders, it’s the “it” factor. Many who have it don’t know where they got it, and for many who don’t, they don’t know what “it” is.   𝐒𝐨, 𝐡𝐨𝐰 𝐜𝐚𝐧 𝐲𝐨𝐮 𝐝𝐞𝐯𝐞𝐥𝐨𝐩 𝐭𝐡𝐢𝐬 𝐬𝐤𝐢𝐥𝐥 𝐭𝐨 𝐫𝐞𝐚𝐜𝐡 𝐲𝐨𝐮𝐫 𝐡𝐨𝐭𝐞𝐥 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐠𝐨𝐚𝐥𝐬?   Although many nuances and strategies contribute to critical thinking, let’s start with one.   Simply think as though you were in a different role in the process. Can you think like an owner? Can you think like your boss? Can you think like your team? Can you think like your customer? Can you feel what they feel?   Viewing challenges from different perspectives will give alternate solutions. If you’re someone who comes up with logical solutions, you’re going to excel.   𝐖𝐡𝐞𝐧 𝐲𝐨𝐮 𝐥𝐨𝐨𝐤 𝐚𝐭 𝐭𝐡𝐨𝐬𝐞 𝐭𝐡𝐚𝐭 𝐩𝐫𝐨𝐠𝐫𝐞𝐬𝐬 𝐨𝐛𝐣𝐞𝐜𝐭𝐢𝐯𝐞𝐥𝐲, 𝐝𝐨𝐞𝐬 𝐭𝐡𝐢𝐬 𝐫𝐞𝐬𝐨𝐧𝐚𝐭𝐞?   There are people who are good at following directions, and then there are people who are good at coming up with directions. To go to the next level, you need to develop the latter.   If you do, career progression is almost guaranteed. 💲 💪 📈 𝘐𝘧 𝘺𝘰𝘶 𝘧𝘰𝘶𝘯𝘥 𝘵𝘩𝘪𝘴 𝘩𝘦𝘭𝘱𝘧𝘶𝘭, 𝘧𝘰𝘭𝘭𝘰𝘸 𝘮𝘦 Jon Sholter 𝘧𝘰𝘳 𝘮𝘰𝘳𝘦 𝘩𝘰𝘵𝘦𝘭 𝘳𝘦𝘭𝘢𝘵𝘦𝘥 𝘤𝘰𝘯𝘵𝘦𝘯𝘵. #hotels #hotelmanagement #hoteloperations

While loyalty programs are key, it's gratitude that truly elevates the guest experience. In hospitality, when we focus on making our guests feel genuinely valued and appreciated, we build stronger, more authentic connections that keep them coming back. It's about creating moments of gratitude, not just transactions. This article is a great read and an even better reminder on why we should be valuing loyalty. https://lnkd.in/erpGKCjf