Firstsource’s Post

Our #Firstsourcers in Derry, Northern Ireland, have teamed up with the Foyle Network Foundation to support local families facing economic challenges. Through team-driven incentives, donation baskets, matching contributions from Firstsource and our clients, and most recently fund raising for a local food bank, we are making real impact! Huge thanks to the Foyle Network team for their continued partnership. #ESGAtFirstsource #CSRAtFirstsource #WeMakeItHappen #SourceOfGood #FoyleNetworkFoundation

“𝗧𝗵𝗲 𝗸𝗲𝘆 𝘁𝗼 𝗼𝘂𝗿 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 𝗶𝘀 𝗼𝘂𝗿 𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝘁𝗼 𝗯𝗮𝗹𝗮𝗻𝗰𝗲 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆, 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲, 𝗮𝗻𝗱 𝗲𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲𝗻𝗲𝘀𝘀 𝗶𝗻 𝗲𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴 𝘄𝗲 𝗱𝗼." – Ritesh Idnani, 𝗖𝗘𝗢 & 𝗠𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿, 𝗙𝗶𝗿𝘀𝘁𝘀𝗼𝘂𝗿𝗰𝗲. In an engaging fireside chat with HFS Research CEO and Chief Analyst, Phil Fersht, Ritesh delved into Firstsource's industry leading growth and explored how technological shifts and disruptions have shaped our path to success. Catch the full discussion to know how #WeMakeItHappen: https://lnkd.in/gaz92UPg #TechInEverythingWeDo #DigitalTransformation #AI #HFSResearch Ritesh Idnani, Aniket Maindarkar, Wendy Shlensky, Madhavi Behl

Our core values, embodied in the acronym 𝗥𝗘𝗔𝗖𝗖𝗛, give us a unique edge in today’s fast-paced digital landscape. 🌟 Today, we’re celebrating 𝗘 – 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 – It is not just a value but an everyday phenomenon at Firstsource. We push boundaries, challenge the norm, and deliver results that truly matter. Meet Ashok Arya, one of our stellar #Firstsourcers who exemplifies execution excellence with his dedication to consistency, ongoing learning, and a winning attitude. What do you think drives execution excellence? Share your insights in the comments below - we're all ears! ⬇️ #LifeAtFirstsource #FirstForce #ExecutionExcellence #WeMakeItHappen

𝗢𝘂𝗿 𝗖𝗵𝗶𝗲𝗳 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗢𝗳𝗳𝗶𝗰𝗲𝗿 Dinesh Jain, 𝗵𝗮𝘀 𝗯𝗲𝗲𝗻 𝗻𝗮𝗺𝗲𝗱 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗧𝗼𝗽 𝟳𝟬 𝗖𝗙𝗢𝘀 𝗶𝗻 𝗜𝗻𝗱𝗶𝗮 𝟮𝟬𝟮𝟰 𝗯𝘆 StartupLanes! Since over two decades Dinesh has been playing a pivotal role in building Firstsource, driving our business strategy forward, transforming our finance function to enable better business partnership and ensuring better business outcomes. Congratulations, Dinesh! This recognition is a testament to your dedication to always #MakeItHappen #FirstsourceProud #WeMakeItHappen

We’re delighted to welcome Paul Turrell to the Firstsource Advisory Board!   With over 35 years of global experience in the banking and financial services industry, Paul is a veteran leader known for his expertise in operations, technology, sourcing, M&A, and more. He has been a driving force behind transformational initiatives and operational excellence at major institutions like Deutsche Bank, RBS, Credit Suisse, and most recently, HSBC where he served as Global COO. He led the bank’s strategy and execution program and was appointed interim head of Wealth and Personal Banking Operations. In 2022, Paul took charge of the ‘Finance on the Cloud’ transformation program before retiring in April 2023. Welcome aboard, Paul! We look forward to achieving great things together. #AdvisoryBoard Ritesh Idnani, Aniket Maindarkar, Vivek Sharma, Rajiv Malhotra

𝗜𝗺𝗮𝗴𝗶𝗻𝗲 𝗳𝗮𝘀𝘁𝗲𝗿 𝗰𝗹𝗮𝗶𝗺𝘀 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗶𝗻𝗴, 𝗽𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗺𝗲𝗺𝗯𝗲𝗿 𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁, 𝗮𝗻𝗱 𝘀𝗺𝗮𝗿𝘁𝗲𝗿 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗲𝗿𝘀—𝗮𝗹𝗹 𝗱𝗿𝗶𝘃𝗲𝗻 𝗯𝘆 𝗔𝗜 𝘁𝗵𝗮𝘁 𝗹𝗲𝗮𝗿𝗻𝘀, 𝗮𝗱𝗮𝗽𝘁𝘀, 𝗮𝗻𝗱 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗲𝘀. 𝗧𝗵𝗲 𝗽𝗼𝘁𝗲𝗻𝘁𝗶𝗮𝗹 𝗶𝘀 𝗶𝗺𝗺𝗲𝗻𝘀𝗲, 𝗮𝗻𝗱 𝘁𝗵𝗲 𝗶𝗺𝗽𝗮𝗰𝘁? 𝗧𝗮𝗻𝗴𝗶𝗯𝗹𝗲. In the ever-evolving landscape of #healthcare, #OperationalEfficiency and #MemberEngagement remain top priorities. At Firstsource, we're exploring how #GenerativeAI can be a game-changer for #HealthPlans, streamlining everything from claims adjudication to contact center operations. Dive into this insightful article by Deepan Vashi, our EVP – Healthcare Payer Practice and Solutions Lead, originally published by Oliver Wyman. to explore how generative AI is reshaping the healthcare payer landscape: https://lnkd.in/gcqGUbfZ #WeMakeItHappen #TechInEverythingWeDo #DigitalTransformation #ArtificialIntelligence 

Meet Shubhada Kulkarni, our Associate Director of Presales, who wears multiple hats with flair, blending her professional expertise with her dynamic interests. Shubhada is not just elevating our presales strategies; she also inspires the next generation to explore the exciting avenues in presales by participated in various events to share her knowledge and experiences. She has also co-designed a Business Writing course with APMP India which has earned her the “Above and Beyond” award at the APMP BPC Asia22. Her dedication to empowerment doesn’t stop there. Shubhada is actively involved with #IAmRemarkable, facilitating workshops that help underrepresented groups celebrate their achievements. “𝙄 𝙗𝙚𝙡𝙞𝙚𝙫𝙚 𝙞𝙣 𝙘𝙝𝙖𝙡𝙡𝙚𝙣𝙜𝙞𝙣𝙜 𝙨𝙩𝙚𝙧𝙚𝙤𝙩𝙮𝙥𝙚𝙨,” 𝙨𝙝𝙚 𝙨𝙝𝙖𝙧𝙚𝙨. “𝙏𝙝𝙖𝙩’𝙨 𝙗𝙚𝙚𝙣 𝙖 𝙘𝙖𝙩𝙖𝙡𝙮𝙨𝙩 𝙛𝙤𝙧 𝙢𝙮 𝙤𝙬𝙣 𝙜𝙧𝙤𝙬𝙩𝙝.” Blending philanthropy with her passion for art, Shubhada uses her talent as a painter to make a difference, donating her earnings to support HIV-infected patients. With a passion for exploration, she has also travelled solo across 10 Indian states and 5 countries, collecting experiences from every corner of the globe. “𝙁𝙞𝙧𝙨𝙩𝙨𝙤𝙪𝙧𝙘𝙚 𝙘𝙝𝙖𝙡𝙡𝙚𝙣𝙜𝙚𝙨 𝙢𝙚 𝙩𝙤 𝙜𝙧𝙤𝙬 𝙖𝙣𝙙 𝙢𝙖𝙠𝙚 𝙖 𝙢𝙚𝙖𝙣𝙞𝙣𝙜𝙛𝙪𝙡 𝙞𝙢𝙥𝙖𝙘𝙩 𝙩𝙝𝙧𝙤𝙪𝙜𝙝 𝙞𝙣𝙞𝙩𝙞𝙖𝙩𝙞𝙫𝙚𝙨 𝙡𝙞𝙠𝙚 𝙩𝙝𝙚 𝙒𝙤𝙢𝙚𝙣 𝙄𝙣𝙨𝙥𝙞𝙧𝙖𝙩𝙞𝙤𝙣 𝙉𝙚𝙩𝙬𝙤𝙧𝙠 (𝙒𝙄𝙉), 𝙬𝙝𝙞𝙡𝙚 𝙚𝙣𝙘𝙤𝙪𝙧𝙖𝙜𝙞𝙣𝙜 𝙢𝙚 𝙩𝙤 𝙨𝙩𝙚𝙥 𝙤𝙪𝙩 𝙤𝙛 𝙢𝙮 𝙘𝙤𝙢𝙛𝙤𝙧𝙩 𝙯𝙤𝙣𝙚. 𝙄𝙩’𝙨 𝙬𝙝𝙚𝙧𝙚 𝙢𝙮 𝙥𝙖𝙨𝙨𝙞𝙤𝙣𝙨 𝙖𝙣𝙙 𝙘𝙖𝙧𝙚𝙚𝙧 𝙞𝙣𝙩𝙚𝙧𝙨𝙚𝙘𝙩.” she concludes. Let’s raise a toast to Shubhada’s incredible journey and her relentless spirit to #MakeItHappen! #FirstsourceProud #WeMakeItHappen #Firstsourcer

⏩ 𝟰𝟱 𝗱𝗮𝘆𝘀 𝘁𝗼 𝗳𝘂𝗹𝗹 𝗺𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻 ⏩ 𝟰𝟬% 𝗰𝗼𝘀𝘁 𝗿𝗲𝗱𝘂𝗰𝘁𝗶𝗼𝗻 ⏩ 𝟲 𝗺𝗼𝗻𝘁𝗵𝘀 𝗼𝗳 𝗿𝗮𝗽𝗶𝗱 𝗲𝘅𝗽𝗮𝗻𝘀𝗶𝗼𝗻 𝗮𝗻𝗱 𝗳𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗴𝗿𝗼𝘄𝘁𝗵 That’s how Quintessence, a Firstsource company, transformed the trajectory of a national pain management chain by tackling scalability issues head-on. Despite initial challenges with their PMS/EHR system, our quick transition to Practice.AI enabled them to continue growing without missing a beat.   In just 45 days, we completed a seamless migration, cutting costs by 40% and ensuring uninterrupted revenue flow. The chain is now on a solid financial footing, ready for its next phase of growth.   Curious how #WeMakeItHappen? Check out our latest blog to learn how strategic decisions and innovative technology can redefine industry success: https://lnkd.in/gR9rfGpZ #Healthcare #Innovation #RevenueCycleManagement #TechInEverythingWeDo #AI

✅ 𝟯𝟬-𝟰𝟬% 𝗰𝗼𝘀𝘁 𝗿𝗲𝗱𝘂𝗰𝘁𝗶𝗼𝗻 ✅ 𝗧𝗮𝗶𝗹𝗼𝗿𝗲𝗱 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 ✅ 𝟮𝟰/𝟳 𝗮𝘃𝗮𝗶𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆    That's the impact of our AI-powered #CustomerExperience solutions in telecom. Curious about how we're leveraging AI for customer satisfaction and operational efficiency? Delve deeper in our blog by Dax Lopes, Senior Vice-President – BU Head US Communications: https://lnkd.in/gEzwXVwj #TelecomAI #CustomerExperience #Innovation #FutureofCX #AI #GenAI #DigitalTransformation

🚀 New Office, New Horizons! Say hello to Firstsource’s stunning new office in the heart of Mexico City at Torre Cuarzo! This state-of-the-art space is dedicated to delivering an excellent employee and client experience across our businesses. These vibrant interiors are crafted to spark creativity, featuring dynamic common areas that make collaboration an exciting adventure, employee lounges that offer a space for our employees to unwind and recharge and wall art that speak of the rich cultural heritage of Mexico. As we celebrate close to 3 incredible years in Mexico , we’re eager to embrace the future with renewed energy and innovation! #LifeAtFirstsource #WeMakeItHappen