Flame’s Post

On a scale of 1 to 5, customer satisfaction with customer-satisfaction surveys is headed to zero #michaelfinn #michaelfinnauthor #lilblackbookofreferrals #businessreferrals #referrals #networking #branding #businessdevelopment #businessgrowth 

There's a well known saying... "Customer satisfaction is worthless. Customer LOYALTY is PRICELESS." 🙌🏼 This is so true, and why we give 110% on every job. Bob, you are a gentleman and thank you for being one of our loyal customers. 🤩 #5starreview #testimonial #customerreview #review #testimonialtuesday #floorcleaning #bath #officecleaning #facilitiesmanager #facilitiesmanagement #carpetcleaning #carpetcleaningservice #tilecleaning #hardfloorcleaning #sofacleaning #upholsterycleaning #upholsteryclean #cleaningexperts #professionalclean

CUSTOMER SATISFACTION Friends, exceptional customer service is crucial to an organization as it fosters customer loyalty and drives repeat business, ultimately enhancing revenue and growth. It also builds a positive reputation, attracting new customers through word-of-mouth and strong brand advocacy. Here are 15 customer service quotes to inspire and motivate your team: "Whenever you FAN your customers into FLAME, your business catches FIRE" – Odiase Bernard "Your most unhappy customers are your greatest source of learning." – Bill Gates "Customer service is not a department, it’s everyone’s job." – Anonymous "The goal as a company is to have customer service that is not just the best, but legendary." – Sam Walton "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." – Donald Porter "The customer’s perception is your reality." – Kate Zabriskie "Quality is remembered long after the price is forgotten." – Gucci Family Slogan "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." – Maya Angelou "To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity." – Douglas Adams "Kind words can be short and easy to speak, but their echoes are truly endless." – Mother Teresa "There is only one boss. The customer." – Sam Walton "Customer service is an opportunity to exceed your customer’s expectations." – John Jantsch "Make a customer, not a sale." – Katherine Barchetti "Always give people more than what they expect to get." – Nelson Boswell "The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about." – Valeria Maltoni DYN....... Grooming Africa's Future Entrepreneurs to SPARK value!™ #IamDrBernardOdiase #TheExcellentServiceDeliveryAdvocate #CorporateTrainer #Researcher #JesusIsLord

‼️ The Paradox of Customer Satisfaction in the Automobile Industry‼️ In the fast-paced world of after-sales service in the automobile industry, two adages often collide: "The customer is always right" and "Customers don't know what they want." Striking a balance between these seemingly contradictory statements is crucial for maintaining customer satisfaction and fostering innovation. "The customer is always right" is a mantra ingrained in customer service culture, emphasizing the importance of prioritizing customer needs and preferences. However, when it comes to after-sales service, this belief can sometimes be challenged. Customers may demand immediate solutions or specific fixes, but their requests might not always align with the best long-term solution for their vehicle. On the other hand, "Customers don't know what they want" reflects the reality that consumers may not always be aware of the most technologically advanced or beneficial options available to them. In the context of after-sales service, customers might not be familiar with the latest maintenance techniques or advancements in automotive technology. So, how can the automobile industry navigate this paradox to provide exceptional after-sales service? 🚗Active Listening and Education: It's essential to listen attentively to customer concerns while also educating them about potential solutions or upgrades that could enhance their vehicle's performance and longevity. 🚗Transparency and Communication: Clear communication about the reasoning behind recommended repairs or maintenance can help bridge the gap between customer expectations and industry expertise. Providing transparent information empowers customers to make informed decisions. 🚗Proactive Problem-Solving: Anticipating potential issues and offering proactive solutions demonstrates a commitment to customer satisfaction beyond mere transactional interactions. This proactive approach can build trust and loyalty over time. 🚗Innovation and Adaptation: Embracing innovation and staying abreast of industry advancements enables automotive service providers to offer cutting-edge solutions that exceed customer expectations. Whether it's implementing new diagnostic tools or adopting eco-friendly practices, innovation drives progress in customer service. In conclusion, navigating the delicate balance between "The customer is always right" and "Customers don't know what they want" requires a nuanced approach in the after-sales service of the automobile industry. By prioritizing active listening, education, transparency, proactive problem-solving, and innovation, automotive service providers can deliver unparalleled customer satisfaction while driving continual improvement in the industry. #AutomotiveService #CustomerSatisfaction #Innovation

I read an excerpt from Jeffrey Gitomer 's book "Customer Satisfaction is Worthless, Customer Loyalty is Priceless," and it resonated with me. The following insight is blunt but true. For my contacts in property management, consider this when implementing new amenities under the guise of loyalty: When renters can find the things you offer anywhere they rent, it may make them happy you offer it, but it certainly won't drive loyalty or stickiness. Loyalty is created by something the renter loses if they move out of your building, something they rave about, tell their network about, and that makes them continue to rent at your community or sister properties because of your unique offering. 𝐶𝑢𝑠𝑡𝑜𝑚𝑒𝑟 𝑆𝑎𝑡𝑖𝑠𝑓𝑎𝑐𝑡𝑖𝑜𝑛 𝑖𝑠 𝑊𝑜𝑟𝑡ℎ𝑙𝑒𝑠𝑠. "𝑊𝑎𝑖𝑡 𝑗𝑢𝑠𝑡 𝑎 𝑠𝑒𝑐𝑜𝑛𝑑 𝑡ℎ𝑒𝑟𝑒," 𝑦𝑜𝑢 𝑠𝑎𝑦. "𝐶𝑢𝑠𝑡𝑜𝑚𝑒𝑟 𝑠𝑎𝑡𝑖𝑠𝑓𝑎𝑐𝑡𝑖𝑜𝑛 𝑖𝑠 𝑖𝑚𝑝𝑜𝑟𝑡𝑎𝑛𝑡!" 𝐼 𝑎𝑔𝑟𝑒𝑒. 𝐼𝑡 𝑖𝑠 𝑖𝑚𝑝𝑜𝑟𝑡𝑎𝑛𝑡. 𝐼𝑡'𝑠 𝑗𝑢𝑠𝑡 𝑡ℎ𝑎𝑡 𝑜𝑛 𝑡ℎ𝑒 𝑙𝑎𝑑𝑑𝑒𝑟 𝑜𝑓 𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟 𝑠𝑒𝑟𝑣𝑖𝑐𝑒 𝑖𝑚𝑝𝑜𝑟𝑡𝑎𝑛𝑐𝑒, 𝑡ℎ𝑒 𝑙𝑎𝑑𝑑𝑒𝑟 𝑜𝑓 𝑠𝑢𝑐𝑐𝑒𝑠𝑠, "𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟 𝑠𝑎𝑡𝑖𝑠𝑓𝑎𝑐𝑡𝑖𝑜𝑛" 𝑖𝑠 𝑡ℎ𝑒 𝑙𝑜𝑤𝑒𝑠𝑡 𝑟𝑢𝑛𝑔. 𝐶𝑢𝑠𝑡𝑜𝑚𝑒𝑟 𝐿𝑜𝑦𝑎𝑙𝑡𝑦 𝑖𝑠 𝑡ℎ𝑒 𝑡𝑜𝑝 𝑟𝑢𝑛𝑔. 𝑊ℎ𝑦 𝑖𝑠 "𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟 𝑠𝑎𝑡𝑖𝑠𝑓𝑎𝑐𝑡𝑖𝑜𝑛" 𝑤𝑜𝑟𝑡ℎ𝑙𝑒𝑠𝑠? 𝐵𝑒𝑐𝑎𝑢𝑠𝑒 𝑠𝑎𝑡𝑖𝑠𝑓𝑖𝑒𝑑 𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟𝑠 𝑤𝑖𝑙𝑙 𝑠ℎ𝑜𝑝 𝑎𝑛𝑦𝑝𝑙𝑎𝑐𝑒. 𝐿𝑜𝑦𝑎𝑙 𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟𝑠 𝑤𝑖𝑙𝑙 𝑘𝑒𝑒𝑝 𝑐𝑜𝑚𝑖𝑛𝑔 𝑏𝑎𝑐𝑘 𝑓𝑜𝑟 𝑚𝑜𝑟𝑒, 𝑓𝑖𝑔ℎ𝑡 𝑏𝑒𝑓𝑜𝑟𝑒 𝑡ℎ𝑒𝑦 𝑠𝑤𝑖𝑡𝑐ℎ, 𝑎𝑛𝑑 𝑡𝑒𝑙𝑙 𝑒𝑣𝑒𝑟𝑦𝑜𝑛𝑒 𝑡ℎ𝑒𝑦 𝑘𝑛𝑜𝑤 𝑡𝑜 𝑑𝑜 𝑏𝑢𝑠𝑖𝑛𝑒𝑠𝑠 𝑤𝑖𝑡ℎ 𝑦𝑜𝑢. 𝐺𝑒𝑡 𝑖𝑡? 𝑊ℎ𝑖𝑐ℎ 𝑤𝑜𝑢𝑙𝑑 𝑦𝑜𝑢 𝑟𝑎𝑡ℎ𝑒𝑟 ℎ𝑎𝑣𝑒 - 𝑎 𝑡ℎ𝑜𝑢𝑠𝑎𝑛𝑑 𝑠𝑎𝑡𝑖𝑠𝑓𝑖𝑒𝑑 𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟𝑠 𝑜𝑟 𝑎 𝑡ℎ𝑜𝑢𝑠𝑎𝑛𝑑 𝑙𝑜𝑦𝑎𝑙 𝑐𝑢𝑠𝑡𝑜𝑚𝑒𝑟𝑠? #loyalty #proptech #multifamily

Customer satisfaction at its best

A third of customers would pay more for excellent service Customer satisfaction is at its lowest ebb since 2015. Would you like to be one of the companies who understand the importance of enhancing the customer experience, with team members who put their customer first? This article indicates that latest research suggests companies with above-average customer satisfaction have improved profitability, revenue growth and productivity. It makes business sense to invest in training managers to understand the importance of empathy, and how to manage complaints effectively. #customerexperience #managementexcellence #hospitalityindustry

Call us now: 70091 70064 Kawardha packers and movers We are affordable yet the fastest and safest packing and moving company operating in Kawardha. Do you have any question/comments? (optional) Kawardha Packing and moving RAY Packers and Movers in Kawardha, boasting over 12 years of experience, is your reliable company for seamless relocation services. They specialize in packing, loading, transportation, unloading, and rearranging for both residential and corporate moves. The team at RAY Packers and Movers understands customer needs and offers cost-effective solutions. RAY Packers and Movers Kawardha philosophy revolves around ensuring both customers and supporters are satisfied. Through innovation, dedicated service development, and continuous improvement, they strive to stay attuned to local market needs. Their goal is high-end service delivery and customer satisfaction. Behind the scenes, RAY Packers relies on dedicated customer support teams, IT experts, quality control professionals, and training specialists in Kawardha. Their commitment ensures the implementation of high-quality standards, fostering brand growth and customer satisfaction. RAY Packers and Movers Kawardha recognize that moving can be overwhelming, and their team of professionals aims to make the process stress-free. From packing to unpacking, they handle it all efficiently, ensuring a smooth moving experience. Learn more about their services in Kawardha to make your moving day less daunting.

In today’s competitive business world, customer satisfaction is essential for the sustained success of any company. However, one often overlooked factor in the pursuit of service excellence is the cleanliness of the commercial environment. A clean and organized workspace not only projects professionalism but also plays a crucial role in customer perception and satisfaction. Below, we explore how cleanliness directly impacts customer satisfaction and how our company can help ensure that your environment meets expectations. 1. Unforgettable First Impression First impressions are vital in the business world, and a clean environment can be a decisive factor. Customers form quick judgments based on what they see and experience when entering your establishment. A clean and orderly space communicates professionalism, attention to detail, and care, all of which can increase the customer's confidence in your company. According to a study by Princeton University, cluttered and dirty environments can lead customers to perceive a company as less trustworthy and competent. 2. Enhanced Customer Experience A clean and well-maintained environment improves the overall customer experience. Customers feel more comfortable and relaxed in a space that is visually appealing and free of clutter. This can lead to a longer stay and a greater willingness to engage with your products or services. Studies have shown that cleanliness can positively influence customers' mood and behavior, leading them to have a more positive and memorable experience. 3. Customer Safety and Health Cleanliness is not just about appearance; it is also crucial for customer health and safety. A clean environment reduces the risk of disease transmission and creates a safe space for everyone. Especially in the post-pandemic era, customers are more conscious of hygiene and expect high standards of cleanliness. Keeping your commercial space sanitized and germ-free not only protects customers but also reinforces your commitment to their well-being, increasing their loyalty to your brand. Special August Promotion This August, we are offering a special promotion for businesses that sign annual contracts. Take advantage of this opportunity to transform your space and elevate customer satisfaction. Request a free quote today and discover how our cleaning services can make a difference. Don’t underestimate the power of a clean environment for customer satisfaction. Contact us today to request your free quote and take advantage of our special promotion. Let us help you create a space your customers will love! #ProfessionalCleaning #CustomerSatisfaction #CleanSpaces #Hygiene #CustomerWellbeing #AugustPromotion #CleaningServices #GlobalsolutionsLincar

As professionals, where shall our major focus be: on #CustomerSatisfaction Customer Satisfaction? Or on Satisfying Customers? #SatisfiedCustomer To me, Customer Satisfaction is an input process. We have set parameters, tools and resources to satisfy a customer. But outcome is still unknown and completely dependent on Customer's mindset and to what extent we were able to understand and answer their QRCs*. Having Customer Satisfaction process in place, does not guarantee Customers will always be satisfied. On the other hand, if Customers are satisfied, that means whether we have "Customer Satisfaction" process in place or not, we are surely doing something good which is in line with customer's expectations. Key is to find what is "good" that we are delivering. It could be a smallest thing or action or effort which might not have any relevance or importance to us, in context to what customer asked; but to customer, it may matter a lot. Remember Newton's third law? "For every action there is an equal and opposite reaction." :) Customer Satisfaction is not just merely a process or a management tool; it's a "Chemistry" between employees, customers and products. That Chemistry evolves on Physics and dynamics of how we shape our interactions with customers and what pace with what momentum and angels; that direct them. And if that "good" which we mentioned earlier is identified; the whole new Biomechanism of #CustomerDelight "Customer Delight" will evolve, resulting in #SuccessStory "Success Story". Delighting a customer or amazing them, is an awesome Science! So, identify our strengths which sharpens our brand value, know how to implement them, understand customer's QRCs effectively and use our strengths to answer them to delight, and enhance customer's trust in us, and in our brand... Have a blessed weekend... *QRC = Query Request Complaint #Futureshaper #NorthStar : Making meaningful progress towards our North Star: “Zero Losses, in our communities, due to a fire event”