Flex-N-Gate’s Post

#Power of #Internal #CustomerService In the corridors of our organization, there exists a profound connection between the way we treat each other as colleagues and the quality of service we deliver to our external customers. The concept of internal customer service may not always take the spotlight, but its #impact on our #collectivesuccess is immeasurable. Within our departments and across the entire organization, we are more than just co-workers; we are #internalcustomers to each other. How we interact, communicate, and support one another within these walls lays the #foundation for how we extend that same care and dedication to our external customers. The way we treat each other as staff members within our department and organization-wide directly influences the external customer service we provide. By recognizing the importance of internal customer service, we lay the groundwork for a thriving workplace and, in turn, deliver exceptional service to those who rely on us externally. Together, we can elevate excellence and leave an indelible mark on the hearts and minds of our valued customers. Titus Kamwira Lispar Gichuki #customerserviceweek #customerexperience(cx)

This is certainly the truth... High employee turnover and rising customer service expenses — these are just a couple of the costs that can be traced back to unhappy customers. Curious about the full impact? Check out TTEC Digital's latest infographic for key insights on how dissatisfaction affects your bottom line: https://ttecd.co/4aBGykq

No one appreciates having their time wasted, especially when they are seeking urgent answers to important matters. Delaying even for a few minutes could significantly impact their purchasing experience. By partnering with SA Comm UK, you can ensure that your customers receive the timely and efficient support they deserve. Our innovative strategies and focus on people-centric solutions will help you stand out in today's competitive market. Don't let valuable time slip away when you could be delighting your customers with exceptional service. Reach out to us at hello@inspiredexperience.com to learn more about how we can elevate your business through strategic customer service solutions. Together, we can transform the way you engage with your customers and drive success in your industry. Let's make every customer interaction memorable and meaningful. #Business #Strategy #Innovation #People #CustomerService #CustomerExperience

Absolutely true and valuable! Business is a team effort.

Talroo Announces World Class 2023 Net Promoter Score 67% Better Than Industry Average — PRBuzz.co — Highlighting its continued #partner #loyalty and #excellence in #customer #experience Talroo's #Net #Promoter #Score shines #coming in at #77 compared to the #industry benchmark score of #46 It #places the #talent #matching #platform #designed for sourcing #essential and hourly #workers in a #league of its own for customer satisfaction. AUSTIN, #Texas Nov. #30 #2023 Talroo, the leading provider of #technology to #power the recruitment of frontline and essential workers, announced today that it achieved a Net Promoter Score

"Unlocking the Power of Contact Centre Solutions: Elevating Company Efficiency and Customer Experience! 💼✨ Implementing a robust contact centre solution can revolutionise the way your company operates, enhancing efficiency and elevating the overall customer experience. By centralising communications and streamlining interactions, businesses can effectively manage customer enquiries, resolve issues promptly, and provide personalised support. Interested in learning more about how contact centre solutions can benefit your business? Reach out to me to discover what Millgate has to offer! #ContactCentre #CustomerExperience #Efficiency #BusinessSolutions #Millgate"

In this day and age of endless Contract Logistic providers what differentiates yours from us? Is it purely cost? Or is it the ability to speak to yours directly to resolve your problems without endless levels of red tape and hoops to jump through? Does a cheap solution really provide what you and your customers need? Do you struggle to be seen as an important customer with your existing 3PL? Does this sound like the lead in to a really dodgy version of the ghostbusters advert? Or do you need to soeak to a provider that prides itself on the relationships it fosters and manages daily? Drop us a line and see why our customer base rates us as highly as it does…..

With GMS Connect, your customers receive seamless, personalized service regardless of their location. Whether they're across the street or across the country, our platforms ensure that they receive prompt, attentive support that enhances satisfaction and fosters long-term loyalty to your brand. Moreover, our partnership agreements are built on transparency and mutual success. When you partner with GMS Connect, you're not just getting a service provider—you're getting a trusted ally committed to your growth and success. Together, we'll innovate, collaborate, and drive your business forward in the ever-evolving world of customer service. Ready to revolutionize your customer connections? Partner with GMS Connect today! Ed Gonzalez, egonzalez@gmsconnect.com #GMSConnect #CallCenter #ContactCenter #CustomerConnections #SeamlessService #EmpoweredAgents #CustomerDelight #NationwideReach #PartnershipAgreement #BusinessSuccess #CustomerSatisfaction #MemberOutreach #CustomerService #Innovation

Frontline employees 👷🏽♂️👩🏻💼🧑🏼💻 can make or break the customer experience! What can organizations do to ensure frontline employees deliver great customer experience? 🤨 1️⃣ Hire passionate and caring employees. 2️⃣ Enable them through effective training, systems and processes. And… 3️⃣ Recognize employees delivering exceptional customer experience. Agree? What would you add? Awesome to meet Geu Rivas, long time mechanic 🛠️ at Cummins Inc. Houston Texas service center. His passion for customers and business ins heartwarming! ❤️ #cx #customerexperince #cxtip #cxstrategy #customerexperiencetip #customerexperiencestrategy #marketingstrategy #b2bmarketing #businessmarketing #ehtispeaks

WE KNOW WHAT OUR CUSTOMERS WANT Kolle’s Column Nr 82 #NoBullshitCX #20yearsFuturelab “Don’t think. Ask!” Think you know your customers? Think again. When we started to work on a Voice of the Customer (VoC) programme for a large building materials producer, we arranged a kick-off workshop to develop the roll-out plan with a local team. Their sales manager confidently claimed: “We know what our customers want. They demand top quality, rapid delivery, and low prices. Until we have resolved our logistical issues and built a new factory, they will be unhappy.” But our VoC pilot painted a different reality. Turned out, customers could tolerate delays, knowing these weren’t always within the sales team's control. The real deal-breaker? Bad communication about deliveries. Imagine the cost of idle building crews, waiting on falsely promised deliveries. What seemed to be a logistics problem turned out to be a communications issue. To the credit of the country team: they took it to the heart, and in the following difficult COVID years their honesty helped them retain many customers. While logistics took time to fix, simply forewarning customers about schedule changes made a world of difference. In my experience, NO company really knows what their customers think without actually asking them. Great products and services come not just from great visions, but from having a direct contact with your customers. Do you ask your customers the right questions? NOTE: From now on, every Week, here: Kolle's column about #NoBullshitCX #20yearsFuturelab #cx Just follow the hashtag #NoBullshitCX and the column will appear in your feed every time!