Understanding Ground Handling Operations When a commercial aircraft lands or takes off, there are complex processes happening both in the air and on the ground to keep flights running on schedule. One important behind-the-scenes player is the ground handling agency. Ground handling agencies provide a range of essential services that support flight operations at airports worldwide. This includes check-in, baggage handling, aircraft loading/unloading, servicing (catering, refueling, etc.), aircraft marshalling, and more. Efficient ground support is crucial for getting passengers to their destinations smoothly and on time. #thirdpartymanagement #procurement #operationalexcellence #customerservice #passengerexperience #ontimeperformance #flightdelays #baggagehandling Airlines typically outsource ground operations to dedicated ground handling companies rather than managing all aspects internally. This allows airlines to focus on their core competencies while tapping expert agencies familiar with local airport procedures. To ensure high service standards, airlines create formal Service Level Agreements or SLAs with their ground handling partners. The SLA defines expectations for key performance areas like turnaround times, minimum staffing, equipment availability and maintenance, communication protocols, and other operation metrics. Penalties are also outlined in the SLA if the agreed standards are not met. Regular audits check compliance. Financial incentives reward top performance. Proper SLA management helps deliver seamless airport experiences for travelers regardless of location. #groundhandling #aviationoperations #airportoperations #aviationlogistics #aviationindustry #airlinetrends Clear SLAs are important to maintain accountability across the different stakeholders involved in aircraft turnarounds - from baggage handlers to refueling crews to airport authorities. Strong partnerships based on transparency and continuous improvement are key to keeping the complex global air transportation system running smoothly. #airlinetechnology #airlinemanagement #aviationpartnerships #airportpartnerships #servicelevelagreements #contractmanagement
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Dubai Airshow 2023 from 13-17 November, to join me click here https://lnkd.in/dj9mTQPi
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Flying starts from the ground. That is why FlyX Avia with its strong ground support, professional team and wealth of aviation experience can help your company take off in flying colors...
Flying starts from the ground. That is why FlyX Avia with its strong ground support, professional team and wealth of aviation experience can help your company take off in flying colors...
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