IM F’s Post

Our shorter days mean we are spending a lot more time indoors and that means we are all looking for ways to have some fun! Here are some ideas for the whole family to enjoy: 1. Plan a restaurant-style dinner at home! Parents become the waiters, kids become the chefs! 2. Family game nights are always a win - with the right game 😉 Uno ticks all the boxes for a fun night. 3. Make movie nights more magical by making a bed on the floor and under a blanket fort! 4. Lounge picnics make for a fun and different dinner. 5. Test your family’s general knowledge and have fun at the same time! What does your family do in winter to have fun? #netVendorIt #SimplerBetterSmarter #netVendor #PuttingThePowerInYourHands #SaveWithnetVendor

Ever feel like your call center's name gets scrambled more than a barista's first order on Monday? With Number Guard, clarity comes faster than an espresso shot. Discover what carrier is spilling the beans on your name and how your calls are being shown to your clients. Brew up better connections at NumberSentry.com. #NumberSentry

HOT TAKE ... In an attempt to make the pub “A little bit of everything” we have lost the inherently pub like offer that made it singular in the first place. ... In American {Dive} Bars "You can make conversation with the Bartender at ease; your drink will never be empty if you choose. ... The team will move with purpose and speed, there will not be endless beer taps in the middle of the bar making it impossible to get served. Local offerings will not require a mortgage to purchase. You will feel as if your existence in the bar is integral to the experience rather than an inconvenience. Most importantly - The product will actually taste good and be delivered with a smile… You will be made to feel welcome; your story will be interesting (even if it’s not) and you will feel engaged by the experience. "Once you spend enough time in bars in the US system the offer, service and delivery are matched perfectly to expectation and maybe that’s what we need to focus on." https://wix.to/A1LXSQW #newblogpost #hospitality #bars #restaurants #foodwriting #blog #hotelmanagement #restaurantmanagement #writing #hospitalityindustry #drinks #peoplemanagement #reallife #hottake

Happy 3.14159265..... Pi day! Today is Pi Day! How are you celebrating? Score some deals during Pi Day too! Check out the article below. #piday24 #happypiday #riskmitigators #agriskadvisor

Seriously dough, don't touch the muffins. This is the sign at the local diner in my neighborhood, that sits next to the muffin display. They change up the clever wording every so often, and it's pretty fun. Ok, so let me paint the picture for you. The muffins are displayed on a two tiered tray, and they are at the hostess stand/cash register, where everyone goes to get a table, and pays their bill. They are right next to the pens to sign your receipt, and they are eye/face level to customers... very close to everyone's faces. Uncovered. The little chalk board don't touch sign is next to the stand. I commented on the sign to the hostess, saying how clever it was. Then, of course, I asked, "Does anyone ever touch the muffins??" I mean, I gotta know. She replied, "Oh yes, there was a lady the other day who touched one - she didn't see the sign and she thought it was fake." My husband asked, "Did you make her buy it?" The hostess said, "Oh yeah, she had to buy it." What say you? If someone touches a muffin, by accident, are they obligated to pay for the muffin? Or, should the business chalk it up to an accident, and let the $3 go? Consider the long-term outcome - customer service and repeat business? Or consider everyone forewarned? #customerservice #longtermrelationships #relationship #business

How a successful organization becomes more successful.

📢 Attention all Pret a Manger lovers! Have you heard about the recent change regarding the end of 'free drinks' at Pret? 🍵☕️ Customers are not happy, and it's sparking quite the conversation. Let's discuss the impact of this decision and how it's affecting the Pret experience. Share your thoughts! #PretAManger #CustomerExperience #CoffeeLovers https://ift.tt/nfvq7P8

Bring me in as your fractional Chief Drinking Officer, and let me remove the tough decisions so you can focus on your actual job. #drinkcurious #bourbon #whiskey #virtualexperiences #inpersonexperiences #chiefdrinkingofficer

I recall a time when I worked part-time with a beer company during my college vacations, selling and promoting the brews in restaurants. Being young and ambitious, eager to maximize sales and earn those sweet commissions, I'd approach customers relentlessly, pitching our offers as soon as they sat down. Then, one day, a waiter gave me some advice. He said, 'Wait for customers to settle in before approaching them.' It made sense, so I tried it. I started greeting customers warmly and only talking about our brews once they were comfortable. I took his advice to heart, shifting my approach to focus on customer comfort before making my pitch. That simple change in strategy was a turning point in my journey toward customer-centricity. Here's to unexpected mentors and the lessons they teach us!! ❤️ #customerfirst #customercentricity #sales #network #learning #linkedin #hospitality #customer #service #experience

A single negative review on Google or Zomato can cost your restaurant lakhs in lost business. The key? It's about how quickly and effectively you respond to negative experiences happening at your restaurant. While negative feedback can be frustrating, resolving it in real-time reduces the likelihood of more bad reviews by 83%. Acknowledging and valuing customer feedback goes a long way in turning a negative experience into a loyal customer relationship.