Fondo’s Post

Imagine walking into your favorite coffee shop and the barista doesn't know your usual order anymore!! 😅 That's what happens when businesses don't adapt to changing customer expectations, especially with AI on the rise. Building trust and transparency is key! How are you all approaching this in your BD strategies?

Customer retention is the key to profitability in subscription businesses. Learn how AI revolutionizes traditional approaches to retention and transforms challenges into growth opportunities. Dive into the article to discover the power of predictive analytics and personalized offers in boosting revenue and fostering loyalty. #AI #CustomerRetention #MachineLearning #DataScience #SubscriptionBusinesses https://ow.ly/4YLo50RvWTh

🤔 What types of customer feedback would you like to analyze with AI? 👉 Cast your vote in a poll in our ideas portal. Our PM team reviews (and takes action) on these: https://bit.ly/3UjgpRs #CustomerFeedback #AI #AhaIdeas

Ever felt like you're sitting on a goldmine of customer feedback but not sure how to unlock its true value, especially when you're pressed for time? Imagine turning every piece of feedback, review, and support ticket into actionable insights, without having to spend hours manually sifting through them. Why should you care? Because sentiment analysis can: 1) Boost customer satisfaction by understanding the mood behind the words 2) Tailor your responses for better engagement, making every interaction count 3) Predict and mitigate issues before they escalate, saving you time and resources And guess what? You don't need to be a tech wizard to make it work. So, if you're looking to up your support game or just curious about the power of AI in enhancing customer support, this read is for you. Let's redefine the way we understand to our customers with the help of AI, making every second count!

I’m hearing some folks say things like “we’re using AI to answer 80% of our customer support questions, because they’re all so similar” and sometimes, that is not the victory it sounds like. If all of your customer support questions are really similar, then chances are there’s something that your product should be doing better or more clearly. That’s the problem to solve! Over the last year and a half, we’ve seen LLMs hit the mainstream and get worked into a lot of solutions, but it’s not always clear that the solutions are to the right problems. In fact, the easier that solving a “problem” becomes, then the easier it is to pick the wrong problem.

GenAI Can Help Companies Do More with Customer Feedback

GenAI Can Help Companies Do More with Customer Feedback

Do you know how are customers feeling about the service you provide? 😞😐😊🙂😄 💬 "I can’t find what I’m looking for" 💬 "It's too expensive" 💬 "Great customer service" If you're not getting regular customer feedback to help grow your business in the right direction, and traditional qual and quant research methods are too expensive, consider this: If you don't already have an AI assistant, you can launch one in minutes using only your website URL. Collect feedback in real time at the end of every conversation ― even if you have tens of thousands of customers. Your teams can then spend their time acting on feedback, rather than collecting it.

Understanding Customer feelings is crucial.❗ Common feedback: Difficult finding products, high costs, and praise for great customer service. ❗❗Traditional research methods are expensive, Launch an AI assistant using your website URL to collect real-time feedback after every interaction. ❗❗❗ Start now to ensure your team can focus on acting on feedback, not just collecting it. 👉 DM me to talk about it 👈 EBI.AI❗ #customerexperience #customerservice #customerretention #customerloyalty #ai 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇 👇

Today’s customer-facing teams have a lot on their plate and traditional ways of resolving queries are not just slow but also ineffective. Customer expectations have skyrocketed since the advent of AI and not keeping up with the pace of doing business today can be catastrophic for companies leading to revenue plateaus and higher churn. How is Threado AI changing this? Check the link in comments 👇