How to integrate #AI technologies to empower agents and enhance customer interactions? This and related topics were the subject our our conversations in Paris, as Guillaume Laporte, Foundever's Chief AI Officer and our AI and Tech teams met to review our AI products and their development, in addition to conducting demos, and reviewing our AI strategy. It was productive meeting with the entire AI team, and an great opportunity to share insights from our initial pilots and proofs of concept, exchange ideas, and receive feedback from our operations teams representatives. Additionally, we carried out brief workshops to test and customize some of the solutions ourselves. We're very excited for AI and what is to come in tangibly bringing results to improve the employee experience for our associates, and the customer journey for our clients, and of course their customers! #GenAI #ArtificialIntelligence #Innovation #CustomerExperience #CX #BPO
Looking forward to more of this and the integration across board!
Great day indeed!
EMEA Telecom Manager
2moIn truth, it was truly an enriching day, providing a clear and objective roadmap!!! 👏