Foundever’s Post

Industry Insights "🔍 Did you know that 86% of customers are willing to pay more for better customer service? 💡 At EASE DIAL AFRICA, we understand the value of exceptional customer experiences. Our team is committed to helping businesses elevate their service game, driving loyalty and revenue. Stay tuned for more industry insights and tips! #CustomerService #CX #BusinessSuccess"

Have you seen the latest report from our friends at Customer Experience Foundation and Alorica? They’ve uncovered amazing strategies to balance efficiency and excellence in customer service, and you can download it for FREE! Don't miss out on these insights. Get your copy here: https://lnkd.in/epxs9vGZ #CustomerExperience #CX #BusinessInsights #FreeReport

"The 2023-24 UK Customer Experience Decision-Makers' Guide", based on surveys with 209 UK organisations and 1,000+ interviews with UK consumers, is now available for free download. 📄 Findings are reported by vertical market and organisation size, so you can compare your #CX initiatives to organisations like yours. Download the report here: https://lnkd.in/eZYFCakB ContactBabel #contactcentre #customerexperience

Here are 3 statistics about #CX in #2024 that may surprise you: 😃📊 ✅ 70% of CX leaders struggle to increase customer loyalty. (Gartner) (Our reaction is like: WOOOOAH 🤯😱🫨) ✅ 73% of global consumers say they consider customer experience when making purchase decisions. (PwC) ✅ 49% of consumers admit to leaving a brand they were loyal to over the past six months due to poor customer experience. (Emplifi) What’s important to you when you shop? 🧐🛒 Well… Of course, just like any other customer, to us, the customer experience is KEY! 🔑 The greatest thing about #CX is that it doesn’t require you to make huge sales/marketing efforts if you want your business to grow.  You simply need to take good care of the clients you’ve already got. It's simple! It may not always be easy, but please remember, we are here to help. 🚀🤩 This weeks movie featuring 🎥🎞️: Patrik Lännerberg, Pär Lindström, Jonas Kristensen, Thomas Manojlovic-Karlshøj, Mark Pettersen-Surio, William Franc, Alexander Leopoldson #CX #Customerexperience #CCaaS #Advania #AdvaniaCX

Peel back the layers of your customer experience to reveal the hidden hurdles hindering growth and loyalty! #CustomerJourneyRisks #HiddenCXChallenges #CXServiceHurdles #UnseenExperienceIssues #CXStruggles #CX #NCRI #lifeatncri #ncricanada #GreatPlaceToWork

Make the post-purchase customer journey work for you by investing in Wonderment! Your customers are bound to have a better customer experience (CX) through proactive alerts while your team gets to personalise more complex customer activities. Besides, businesses on average get a 23X return on their Wonderment investment. Yes! Earning more revenue & satisfying customers can be as simple as investing in a proactive CX platform. Find out more about all the benefits here: https://hubs.ly/Q021p1Zf0 #customerexperience #increasedrevenue #CXplatform

Eighty-one percent of customers say communications are somewhat or very important to their overall customer experience. Customer experience is crucial because it directly impacts a business's success.   Positive experiences lead to customer loyalty, word-of-mouth referrals, and increased revenue. Negative experiences can drive customers away and damage reputation. In today's competitive market, prioritizing customer experience is essential for sustainable growth and profitability.   Contact your trusted advisors in CCM today. https://lnkd.in/dThVT6Hi  #CCM #CustomerCommunications #DigitalComms #Engage #BusinessComms #EncryptedData #SecureComms #CustomerExperience #CX #BiDirectionalConversations #InteractiveDocuments  

It’s becoming increasingly clear that customers are willing to pay MORE for better customer experiences. A recent survey of 1,000 U.S. customers found that 58% responded YES when asked “Is customer service more important than price?” In this same survey, 58% of consumers also indicated they would pay more if they knew they would receive great customer service. Customer experience is WHY Connex One exists. We're here to WOW your customers on their channel of choice, and clearly, it's an investment worth making. Click the link in comments to read this great article from Matt Dickson and the Forbes Technology Council #cx #cxtransformation #customerexperience #digitalbusinesstransformation #ccaas #contactcentre #contactcenter #happycustomers #winningtogether

Customer Experience (CX) encompasses all business efforts to prioritize and manage customer interactions. From an IT standpoint, this involves seamless order fulfillment across e-commerce and retail outlets, unified customer-channel communication, and a comprehensive view of the customer journey. However, IT often takes a backseat in CX projects, despite its potential to enhance system integration and user interface for optimal customer engagement.</div><div class="read-more"><a href="https://lnkd.in/gT_tpNQb" class="more-link">Continue reading</a>https://lnkd.in/ganYayvG

⁉ In the ever-changing landscape of customer service, we're left contemplating: Has customer service genuinely experienced significant improvements over the past decade, or does it seem like it's been treading the same path or possibly even regressing? 🤔 We'd love to hear your insights! #CustomerServiceWeek #CustomerService #CX #Innovation