Foundever’s Post

Although we posted this conversation on #CXFiles with Andreas Helland with the main focus on delivering CX to the Nordics from Spain, there is also a very interesting conversation about how people working in contact centres should be treated. If you build a corporate culture that welcomes people into the team and gives them a pathway to improvement then they will naturally do a better job and if they are on customer calls then this will be noticed as a better customer experience. Treat people as replaceable and temporary then all they are ever going to do is watch the clock during a shift... Andreas gives some interesting insight into designing a positive culture to create great CX #CorporateCulture #ContactCenters #BPO #CX Peter Ryan

As we all anxiously waited for the Met Gala with Vogue to drop their event photos and start the event. To help pass the time, check out this short article from Forbes on how this event can help inform your brand's personalization. https://lnkd.in/evTFgWJG Are you excited about the Met Gala this year? How was your customer experience when purchasing tickets to the event? #MetGala #VogueEvent #ForbesArticle #BrandPersonalization #FashionIndustry #CustomerExperience #Personalization

"I'll tell you what I want, what I really really want" (Spice Girls, 1996) When asked in the right way, people really will tell you want they want. More often, it comes out because they've not got what they wanted, or expected. There's a myriad of tricks and tips that can be used to get people to share what they really, really want is. There are even smarter ways to get people to share what they need but didn't know they want. Great researchers know the tricks so join some of them at Field Notes' Festival of Customer Delight and fill up your tool bag with some new ways to get people to open up and share their lives with you. #marketresearch #ethnography #customerexperience #consumerexperience #research #customerinsight #consumerinsight #innovation #npd

What are the top #CX priorities facing the public sector? Don't forget to join us online tomorrow at 4 p.m. ET/1 p.m. PT, for our inaugural CX CoP, where we will bring our community together to talk about the challenges that need to be addressed in 2024 and beyond: https://bit.ly/47E0Zg7

Beautiful read about the power of good CX!

🚀 Two weeks to go until Viva Technology 2024! Less than 14 days to go until one of the most eagerly awaited events in the technology and luxury industries. We are thrilled to share a sneak peek into the groundbreaking innovation we'll be presenting at the LVMH Innovation award. 🌐 Transforming the industry: Our latest solution harnesses the power of artificial intelligence and advanced data analytics to revolutionize customer engagement. This isn't just an incremental step forward; it's a leap towards understanding and interacting with consumers in ways previously unimagined. 💡 What this means for the industry: By integrating our technology, businesses can expect not only to enhance their customer interactions but also to gain deeper insights that drive strategic decisions, setting new benchmarks for customer satisfaction and business efficiency. 🤝 Join us at Viva Technology: We invite all attendees to visit our booth F42-010 at the LVMH Pavilion from May 22nd to 25th. Experience firsthand the potential of our innovative solutions to redefine customer engagement across industries. 📅 As Viva Technology approaches, we're not just counting days; we're counting opportunities to inspire and be inspired. Stay tuned for what promises to be a transformative experience for all involved. 🔗 Let's make connections that matter. See you in Paris! #OneWeek #VivaTech #LVMH #LVMHInnovationAward

Is this how you feel when you get tickets to our next event? Learn from 2023 Award Winners from all around the world and join the Contact Center & CX event of the Year! Interested? Check the details here: https://lnkd.in/gmNAwPbM #contactcenterworld #nextgen #bestpractices #bestcx

Do you remember the taste of finest ice cream creations?🍦 The sun rays on your skin? 🌞 The insightful CX keynotes? 🎤 The hands-on workshops that have broadened your horizons? 🎯 The sound of wakeboarders on the water? 🏄♂️ The like-minded people that have become collaborators or even friends? 🤝 We miss the way CX Fest 2023 has made us feel and how these things have contributed in shaping a CX community that is exchanging ideas, analyzing challenges and communicating potential solutions on a whole different level. But the good news is that we're repeating exactly this in 6 months time. Now is the time to sign up to our waiting list and secure yourself a 20% ticket discount. Find the link in the comments. What do you miss the most about CX Festival?💜 #event #cxfest #customerexperience #customerservice #contactcenter #festival #businessevent #networking #cx

In the ever-changing world of business, the significance of both Customer Experience (CX) and Employee Experience (EX) cannot be overstated. Get ready to be inspired as Nexon Asia Pacific and Genesys unite their expertise at The Customer Show Australia Sydney. This is your golden opportunity to immerse yourself in captivating discussions about Customer Experience strategies, delve into the realm of Next Gen AI Innovations tailored for Contact Centers, and explore the art of cultivating positive Employee Experiences. Why should you mark your presence at this exceptional event? Because it's not just an event – it's your chance to gain invaluable insights, network with industry visionaries, and embrace the latest trends that will set you on a path towards remarkable success. Let's shape the future of Customer Experience together – reserve your spot now and be a part of this transformative journey! Join us for an exciting IT event that promises to elevate your understanding of Customer Experience to new heights! 👥 Customer Experience (Cx): The Customer Show offers unparalleled insights into creating seamless and personalised customer journeys. 👩💼 Employee Experience (EX): Happy employees create happy customers. Engage with experts on building a culture that aligns with your brand and drives success. 🎓 Workshops & Exhibitions: Participate in hands-on workshops and explore exhibitions showcasing the latest tools and solutions. The synergy between CX and EX will be a central theme, offering a holistic view of how to thrive in the modern marketplace. #technology #customerexperience Registration is Free , Register here now

Here is a snapshot of one of our Masterclasses, where Trevor Curran goes through what made the Shannon Airport a success after the pandemic. View the full masterclass here: https://hubs.la/Q02lLBst0 #cx #customerexperience #airportmanagement #shannonairport