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Learn why you need to look beyond standard tools and compliance checks when assessing a potential CX delivery partner’s security standards. 🛡️ Securing the right CX delivery partner in an era of heightened cyber threats requires a comprehensive approach that balances an understanding of the advantages of outsourcing with a keen awareness of potential security risks. From clear long-term investment in the employee experience to evidence of a security-by-design philosophy, this guide is designed to help you identify genuine data and information security best practices in any prospective outsourcing partner. 📋Action list when considering a CX partner: • Clearly define the depth of the required partner relationship before initiating due diligence. • Confirm compliance with key security frameworks like ISO 27001 and NIST. • Request confidential client references to evaluate security performance. • Check the organization’s security rankings from reputable firms. • Ensure the organization can deliver compliant services or solutions that meet your specific needs and operate in your required territories. Dive into more detail in our whitepaper: https://lnkd.in/gE9jyq7r #Cybersecurity #ProviderSecurity #CustomerExperience #CX #BPO

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