We're very happy to announce our partnership with C1 , the global technology solution provider, which empowers our contact center business with 24-7 monitoring across all its global sites. With C1’s OnGuard monitoring platform and managed services, we're able to more effectively deliver its support to its 170,000 agents on the rontlines delivering high quality customer experiences. “We no longer worry about outages,” said Jason Skaria, Global CIO of Foundever. “C1 continues to help us not just with our telephony platform, but also with our call recording platform and some of the other adjunct pieces that are part of that telephony.” Foundever implemented OnGuard to support its digital environments, including those technologies that are important to the customer experience. The partnership between Foundever and C1 is an example of the way companies can drive their digital transformations to align with customer preferences. By removing barriers to efficiency and fostering a connected environment, C1's solutions have enhanced Foundever’s ability to elevate connected human experiences. Read the full press release here: https://foundever.link/7e3 #Digital #Transformation #CustomerExperience #CX #BPO
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