Foundever’s Post

Using a 𝘀𝗲𝗰𝗼𝗻𝗱 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲 𝘁𝗼 𝗰𝗼𝗻𝗻𝗲𝗰𝘁 𝘄𝗶𝘁𝗵 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗶𝘀 𝗮 𝗴𝗮𝗺𝗲𝗰𝗵𝗮𝗻𝗴𝗲𝗿 that, among others: • Improves communication; • Helps build brand trust; • Boosts #CustomerSatisfaction; and • Builds you as a diverse and inclusive global brand. But for many international companies, making the choice can be even more overwhelming. 𝗪𝗵𝗮𝘁 𝗼𝘁𝗵𝗲𝗿 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲𝘀 𝗱𝗼 𝗺𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗿𝘀 𝘂𝘀𝗲? Check out our lists: https://buff.ly/3OGnSba ---------- Our multichannel #CX, #BackOffice, and #KnowledgeProcess support services are available in over 30 languages. Find out what we can do to aid your brand's growth: https://lnkd.in/gxRZybRQ #WeSpeakYourLanguage #CustomerExperience #CSat #CustomerSatisfaction

It helps to learn about both American and British attitudes towards #CustomerService when working for a #CallCenter that handles both nationalities. Find out what call centers should know about both cultures here: https://bit.ly/4cuBhgt ---------- Anticipate and exceed your global customers' demands with a multilingual #CX expert: https://bit.ly/3XVIkua #WeSpeakYourLanguage #CustomerExperience #CX

In the pursuit of delivering seamless experiences, governments worldwide are embracing innovative approaches to customer experience (CX). From life event-based services to leveraging digital technologies, plenty of strategies are aimed at improving citizen interactions with government agencies. At UNIFIED @ SCALE | PUBLIC SECTOR NA, taking place on Oct 23-24, 2024, hosted by SectorPulse, attendees will have the opportunity to explore these innovative approaches firsthand. Join us as we uncover practical, actionable lessons learned from global CX innovations and discover how they can be directly applied to elevate government services in North America. Take advantage of this opportunity to learn from global CX innovations. Don't miss out, register now for UNIFIED @ SCALE | PUBLIC SECTOR NA. https://lnkd.in/gu3U8WgH #CX #PublicSector #SectorPulse #Unified

🌍 Exploring Global CX Trends: A World of Insights! In today's interconnected world, understanding customer experience (CX) trends across the globe isn't just insightful. It's essential! Did you happen to know? In Japan, 'Omotenashi,' the art of selfless hospitality, shapes their CX. It’s all about anticipating needs without being asked. Meanwhile, personalization is king in the US, with customers expecting services tailored to their individual preferences. 🇯🇵🇺🇸 What can businesses learn from this? 🤔 🌟 Embrace cultural nuances: Understanding local customs and expectations can turn good service into fantastic experiences. 🌟 Personalization is universal: Whether through advanced technology or traditional methods, making customers feel special is a global trend. 🌟 Anticipate needs: Much like Japan’s Omotenashi, proactive service can elevate your brand in any market. Join the conversation! What unique CX trends have you noticed around the world? Please share your thoughts, and let's learn together how to make our global village a better place for customers everywhere! 🌏💬 Want to see how CXGenie can transform your business? Visit our blog at https://bitly.ws/3as8a. #CustomerExperience #GlobalTrends #CXGenie #BusinessInsights #CulturalDiversityInCX

Get this: we’re living in a time when 89% of organizations are competing mainly on customer experience. Chances are, your brand is included in that battle. Are you ensuring a consistently superior #CX across the globe? Speaking your customer’s language is a key way to establish a strong CX and drive scale and growth for your brand. Do you have the right tech in your contact centers to support this goal? In our blog, we cover 5 ways automatic translation elevates CX in multilingual contact centers: https://lnkd.in/gASvnWpd #Multilingual #CXtech #CustomerExperience #BPO

#FINEXPhils Reynaldo (Rey) Lugtu writes for Manila Bulletin, "Elevating the customer experience paradigm" In the rapidly evolving digital landscape, customer experience (CX) has emerged as a crucial differentiator for businesses aiming to stay competitive. The accelerating advancement of technology and the shift towards digital platforms have fundamentally transformed how businesses interact with their customers. In the Philippines, this transformation is particularly significant, given the country’s growing digital economy and tech-savvy population. The CX Leaders Strategy Forum Philippines 2024, set to take place on June 27, 2024, at Fairmont Makati, aims to address these changes by providing a platform for industry leaders to exchange insights and navigate the evolving landscape of customer-centric strategies. The forum’s theme, “Elevating the Customer Experience Paradigm in the Digital Landscape,” underscores the urgency for businesses to rethink and revamp their CX approaches in response to digital advancements. Read the full article here: https://lnkd.in/g-UGQt7w (Photo from Pinterest)

𝗘𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝗔𝗻𝗻𝗼𝘂𝗻𝗰𝗲𝗺𝗲𝗻𝘁! Join me for an insightful roundtable discussion on the importance of cultural diversity in customer experience (CX) and its impact on brand perceptions. In today's increasingly diverse market landscape, understanding and embracing cultural diversity is key to fostering inclusive and meaningful interactions with customers. Together, we'll explore strategies for integrating cultural sensitivity and awareness into CX practices to enhance customer engagement, loyalty, and satisfaction across diverse demographics and global markets. 🔍 What we'll be discussing: Understanding Cultural Diversity in CX: Recognizing the impact of cultural nuances and differences on customer perceptions and behaviors. Building Cultural Awareness and Sensitivity: Providing training and resources to CX teams to develop cultural competence and empathy. Promoting Inclusivity and Respect in CX Practices: Establishing policies and guidelines that prioritize inclusivity and respect for cultural diversity in customer interactions. 🎙️ Speaker : Dr. Nisha Abu Bakar 📅 Save the Date: [21st March 2024, Singapore 10am] Join us through Zoom: https://lnkd.in/emdxSRhQ Let's come together to deepen our understanding of cultural diversity in CX and unlock the potential for inclusive and impactful customer experiences. Don't miss out—looking forward to seeing you! #customerexperience #culturaldiversity #roundtablediscussion

Knowing your customers' language and knowing how to speak it isn't enough to deliver an authentic #CustomerExperience. The culture behind those spoken words means more to your customers than you think. Find out more: https://buff.ly/4500D1X ---------- Create meaningful experiences for your customers with a trusted #CustomerSupport expert: https://lnkd.in/gxRZybRQ #WeSpeakYourLanguage #CX #CustomerService

Would you like to join Leonie Williams 💛and myself this Friday at 9:30 AM for our newly revamped, FREE Infusing CX and Culture Meet-Up? This is a fabulous opportunity to enhance your customer experience (CX) strategies by integrating emotional intelligence into your approach. During this new look meet-up we will showcase the incredible power of riders&elephants Emotional Culture Deck, utilising a digital version. This innovative tool has been a game-changer for many organisations, helping them tap into the emotional drivers that significantly influence customer experience and overall workplace culture. The Emotional Culture Deck (ECD) facilitates open conversations about emotions, and we will be will be sharing insights into how emotions can shape your customers' experiences and teaching practical ways to utilise the ECD to support your team to nurture a more empathetic and emotionally aware culture. This meet-up will provide valuable tools and insights to elevate your customer experience. If you're looking to truly enhance CX, join us, we would love to see you there! Link to register is in the comments 😁 Happy Monday! #customerexperience #emotionalintelligence

Knowing your customers' language and knowing how to speak it isn't enough to deliver an authentic #CustomerExperience. The culture behind those spoken words means more to your customers than you think. Find out more: https://buff.ly/48H5Qxv ---------- Create meaningful experiences for your customers with a trusted #CustomerSupport expert: https://lnkd.in/gxRZybRQ #WeSpeakYourLanguage #CX #CustomerService