Foundever’s Post

Get this: we’re living in a time when 89% of organizations are competing mainly on customer experience. Chances are, your brand is included in that battle. Are you ensuring a consistently superior #CX across the globe? Speaking your customer’s language is a key way to establish a strong CX and drive scale and growth for your brand. Do you have the right tech in your contact centers to support this goal? In our blog, we cover 5 ways automatic translation elevates CX in multilingual contact centers: https://lnkd.in/gASvnWpd #Multilingual #CXtech #CustomerExperience #BPO

Reach a global audience with multilingual chat widgets from Sirius Systems! 🌎 🔹 Multilingual Capabilities: Our chat widget resonates with various language speakers, fostering interaction with a broad customer base. 🔹 Diverse Engagement: Enable your business to connect with customers from different regions effectively, breaking language barriers. 🔹 Inclusive Communications: Cater to diverse language preferences, providing an inclusive and comprehensive customer experience. Explore the advantages: ✅ Engaging a global audience ✅ Broader customer interaction ✅ Inclusive support experience Connect globally with Sirius Systems. #AI #Automation #SAAS #ChatWidgets #MultilingualSupport #GlobalEngagement For more information, click the link in our bio or send us a DM. With Sirius Systems, speak the language of your customers, no matter where they are. Let's unite the world of customer support together!

Hey LinkedIn fam!👋 Are you tired of poor or mundane customer interactions? Say hello to Smart Assistants - the game-changer for #CX! 🌟 🚫 Gone are the days of "Press 1 for frustration"! Smart Assistants bring the magic of personalization and problem-solving wizardry to every interaction. 💫🔮🤖 🎯 Tailored recommendations? ✅ 🕒 24/7 availability? ✅ 🗣️ Natural language understanding? ✅ 💞 Customer delight? DOUBLE ✅✅ 🏆Smart Assistants will help your CX launch to whole new levels! 🚀 #CustomerExperience #SmartAssistants #GTS

Unlocking the Potential: How Speech Recognition is Transforming Customer Service 🔓🔊 Unlocking the Potential: How Speech Recognition is Transforming Customer Service 🔊🔓 🎉 Check out our latest blog post on how speech recognition is revolutionizing customer service! 🚀 In today's fast-paced world, businesses are constantly seeking innovative ways to enhance customer service experience. Discover how speech recognition technology is playing a crucial role in this transformation. 👉 Read the full article here: [Unlocking the Potential: How Speech Recognition is Transforming Customer Service](https://ift.tt/65YnBuR) Learn how speech recognition enables more efficient and accurate communication, provides personalized interactions, handles multiple customer inquiries simultaneously, and integrates with other customer service tools for an omnichannel experience. 🌟 Discover how speech recognition technology is breaking barriers to enhance accessibility for individuals with disabilities, ensuring effective communication and interaction with customer service representatives. While there are challenges, such as accuracy and linguistic variations, the benefits of speech recognition far outweigh the drawbacks. Join us in exploring the future of customer service! 📌 Don't miss out on this enlightening read! Be sure to check it out and share your thoughts. Let's unlock the potential of speech recognition together! 👏 #customerexperience #speechrecognition #customerservice #technology #innovation https://ift.tt/65YnBuR

Embracing the auspicious nature of the number 8, we're thrilled to announce our latest sponsor, Vonage, who just joined us yesterday! Vonage, a global #cloudcommunications leader, helps businesses accelerate #digitaltransformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging, #AI and Verification into existing products, workflows and systems. The Vonage #conversationalcommerce application enables businesses to create experiences that boost sales and increase customer satisfaction. Vonage's fully programmable #unifiedcommunications, #contactcenter and conversational commerce applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or remotely - providing the flexibility required to create meaningful engagements. Learn how you can widen your CX capabilities with Vonage at this year's CX ASIA Week! View agenda here: https://lnkd.in/gjSPuG3i Secure your spot today: https://lnkd.in/ggG7Ydrm #CXAsia #CustomerInsights #CustomerLoyalty #CustomerExperience

#CXTrends: Conversational Intelligence: Uncovering Insights for Better CX Outcomes 💬 CX Today’s Susie Harrison talks to Peter Isaacson, CMO of Invoca. The video forms part of our CX Trends series, where we deep dive into a series of trends from across the CX space. Watch the full interview here 👉 https://lnkd.in/eDNQzbB2 #cx #cxnews #ccaas

Expanding to new markets brings unique Customer Experience (CX) risks. Cultural, language, and regulatory challenges can widen the customer journey execution gap (CJEG). To mitigate these risks: 1. Language and Culture: Understand and localize for each market. Get local CX experts, offer localized content, and seek customer feedback. 2. Regulatory Challenges: Work with local legal experts, conduct regular audits, and demonstrate compliance and integrity. 3. Automation: Adapt chatbots and AI to match local expectations and maintain a human touch. 4. CX Quality: Ensure consistent, high-quality service, reduce response times, and personalize interactions. Dive deeper into best practices in our latest article -https://lnkd.in/ekbiC-bN. #DigitalNatives

Are you an experienced Customer Success, Customer Service, Customer Experience, Customer Excellence, Customer Support, Customer Care, helpdesk IT, IT manager or an IT Professional? We would like to invite you to an exclusive lunch event. Here are the details: Topic: Eat, Learn, Grow...Repeat: Unlocking the AI Advantage in Customer Experience Date: Friday, 26 April 2024 Time: 11:30 a.m. - 2:00 p.m. Venue: JW Marriott Hotel Singapore South Beach This exclusive gathering is designed to unveil the transformative potential of generative AI in shaping the future of customer journeys. At this event, we will delve into the world of AI-driven customer experiences and discover how harnessing its power can propel your organization toward a customer-centric future. AI is more than just a tool—it's a strategic advantage essential for thriving in today's digital age. Highlights of the event include: *Discover how AI is reshaping the landscape of customer experience. *Witness firsthand how leading organizations leverage AI to enhance customer experiences while nurturing genuine human connections. *Learn practical approaches to engage your teams, elevate customer satisfaction, and thrive in today's dynamic hybrid work environment. Don't miss this exclusive opportunity to immerse yourself in the cutting-edge advancements in AI and customer experience. Join us as we unlock the potential of AI to revolutionize your organization's approach to customer engagement. We look forward to welcoming you to this transformative event. Send me a message to register for a VIP Free Pass. #zoom #AI #CustomerExperience #Innovation #FutureReady #zoomevent

Are you an experienced Customer Success, Customer Service, Customer Experience, Customer Excellence, Customer Support, Customer Care, helpdesk IT, IT manager or an IT Professional? We would like to invite you to an exclusive lunch event. Here are the details: Topic: Eat, Learn, Grow...Repeat: Unlocking the AI Advantage in Customer Experience Date: Friday, 26 April 2024 Time: 11:30 a.m. - 2:00 p.m. Venue: JW Marriott Hotel Singapore South Beach This exclusive gathering is designed to unveil the transformative potential of generative AI in shaping the future of customer journeys. At this event, we will delve into the world of AI-driven customer experiences and discover how harnessing its power can propel your organization toward a customer-centric future. AI is more than just a tool—it's a strategic advantage essential for thriving in today's digital age. Highlights of the event include: *Discover how AI is reshaping the landscape of customer experience. *Witness firsthand how leading organizations leverage AI to enhance customer experiences while nurturing genuine human connections. *Learn practical approaches to engage your teams, elevate customer satisfaction, and thrive in today's dynamic hybrid work environment. Don't miss this exclusive opportunity to immerse yourself in the cutting-edge advancements in AI and customer experience. Join us as we unlock the potential of AI to revolutionize your organization's approach to customer engagement. We look forward to welcoming you to this transformative event. Send us a message to register for a VIP Free Pass. #zoom #AI #CustomerExperience #Innovation #FutureReady

Check out this great read from CX today, highlighting some of the amazing stuff Zoom is doing in the Contact Centre! Zoom has expanded its product portfolio in EX and CX and can do much more than you probably thought! Reach out to find out more :) #zoom #CX #EX #Contactcentre #Customersupport