Foundever’s Post

When building a well-oiled CX machine with multilingual support, brands should consider three key things. Learn what they are in our new #multilingualCX whitepaper!

Revolutionizing Customer Service: Swisscom's AI-Powered Multilingual Solution Are you leveraging AI to its full potential in your customer service operations? Swisscom, Switzerland's leading ICT provider, has partnered with CGI to implement a cutting-edge conversational AI platform that's transforming customer interactions. This collaboration offers valuable insights for everybody looking to enhance their customer engagement strategies. Key Innovations: • Multilingual Capability: Seamless service in German, French, Italian, and English, breaking down language barriers. • Scalable Infrastructure: Flexible system that efficiently manages high-volume periods, ensuring consistent service quality. • Continuous Optimization: Ongoing refinement of use cases and workflows to improve efficiency and effectiveness. • Rigorous Quality Assurance: Comprehensive testing framework, including automated scenarios, to maintain high performance standards. • Agile Deployment: Integration of CI/CD pipeline for rapid, reliable updates and improvements. The Impact: • Enhanced customer experience across multiple languages • Improved operational efficiency during peak demand • Accelerated innovation in service delivery This initiative demonstrates how strategic AI implementation can address complex challenges in customer service, particularly in multilingual markets. For CXOs: Consider how similar AI-driven solutions could optimize your customer engagement, streamline operations, and drive innovation in your organization. Interested in exploring AI-powered solutions for your business? Connect with Niklas Bläsing, Director Consulting at CGI, for more insights. Or visit us at IBC 2024 in Amsterdam. Hall 8, B47. #AIInnovation #CustomerExperience #BusinessTransformation #TechnologyLeadership #IBC

I attended a great webinar last week hosted by TELUS Digital about efficient CX delivery. With guest panel: Jeremy Tamm (VP Sales & Marketing, TELUS Digital), Jim Mitchell (VP Customer Experience & Innovation, TELUS Digital), and David Rickard (Partner, Everest Group). The panel discussed at length about the implications of generative AI in enterprises to drive better experiences in the customer journey. On reflection, there were some great insights for large enterprises as well as B2B organizations looking to implement solutions: 💡 Customer expectations about support are increasing. They want quick answers to simple problems without needing to talk to a support rep. AI Bots are becoming increasingly capable for this purpose. This means less volumes to contact centers, but higher problem complexity and expectation of quality. Contact center staff need to be highly skilled as this shift continues. 💡 Leveraging effective gen AI tools for support staff onboarding and training also means they have a copilot assistant that's always available to them for their normal work activities. ⚠ The dangers of "AI sprawl"... Most B2B SaaS are infusing gen AI tools into their products. It's critical to employ a framework and governance for AI adoption. 💡 59% of senior executives are warm to investing in gen AI solutions. But its essential to take a "problem-first" mindset rather than "technology-first" with well defined solutions to solve real problems. Early failures can lose momentum and adoption engagement. Find quick wins early that enlighten the potential. Methodically move from pilot to production. Language model training with business datasets is a process in itself. We've experienced this at greatideaz as well and it can require data restructuring to improve results. 💡 Multilingual real-time translators will change the game in the future for a global workforce. This tech is maturing rapidly and poses a near future opportunity. #genai #businessdevelopment #founders

🌟 Exciting Times Ahead in the Chatbot Market! 🌟 ✅ As we navigate the technological revolution, it's clear that the chatbot market is growing and thriving! With projections indicating an upswing in adoption and financial savings for companies leveraging chatbots, it's an exhilarating time to be part of this transformation. Chatbot applications are poised to generate up to $8 billion in savings, a figure expected to soar into tens of billions with further advancements (ServiceBell). ✅ But that's not all - chatbots are revolutionizing customer service, resolving up to 90% of inquiries, reducing the need for telephone agents significantly (ServiceBell). This efficiency is a game-changer for businesses looking to optimize their customer interaction. ✅ The momentum doesn't stop here; 77% of businesses use or explore AI technologies, with Chinese and Indian companies leading the charge in AI adoption (Techjury). This indicates a global shift towards embracing AI, making now the perfect time to get involved. ✅ With the chatbot industry's yearly compound growth rate standing at an impressive 24%, and the market size expected to reach $1.3 billion or higher in the next five years (ServiceBell), the potential for innovation and growth is boundless. This is particularly true for Asia, a region at the forefront of digital adoption and technological advancements. 🚀 Join us at CX Genie, and participate in this thrilling journey towards transforming customer experience with AI and chatbots. Together, let's shape the future of customer interactions. Connect, innovate, and grow with us. ---------- Visit us: 👉Website: https://rb.gy/cvagls. 👉Address: 18 Sin Ming Lane, #07-13, Midview City, Singapore 🤖 #AICustomerService #SummerBusinessTips #Innovation #aincx #customersupport #customerexperience #summersolution #AIChatbots #TechInnovation #FutureOfAI #DigitalTransformation

In 2024, chatbots have become an indispensable tool for businesses, revolutionizing customer service and engagement. Here’s why integrating a chatbot into your business strategy is a game-changer: 🔹 24/7 Availability: Chatbots ensure your customers receive prompt responses anytime, reducing wait times and enhancing satisfaction. 🔹 Cost-Effective: By automating routine queries, chatbots free up human agents to focus on complex issues, optimizing resources and cutting operational costs. 🔹 Scalability: Whether you’re handling ten or ten thousand interactions, chatbots can manage conversations seamlessly, maintaining high service quality. 🔹 Personalization: Advanced AI allows chatbots to deliver personalized experiences, remembering past interactions and preferences to tailor responses. 🔹 Multilingual Capabilities: In our globalized economy, multilingual chatbots break down language barriers, catering to diverse customer bases and expanding your reach. Implementing a chatbot in 2024 is not just about keeping up with trends; it’s about staying ahead in customer engagement and operational efficiency.

According to Gartner, “By 2026, 50% of customer service and support organizations will have implemented GenAI-driven VAs for agent assistance/customer-facing tasks.” GenAI-enabled virtual assistants (VAs) represent a new era of VAs that utilize large language models to achieve advanced functionality unattainable with previous VA technologies. GenAI is enhancing VA performance by introducing new features, extending task automation, and supporting innovative value outcomes. This evolution compels customer service and support leaders to reassess their current chatbot implementations. The integration of GenAI is significantly altering conversational AI (CAI) architectures and the methodologies used to develop and deploy chatbots. Service leaders must think beyond traditional chatbot architecture to meet business needs and adapt to the evolving landscape of customer experience management. Discover how TechAhead can help you integrate cutting-edge GenAI solutions and transform your customer service experience. Learn More: https://lnkd.in/gRkJuP_7 #GenAI #VirtualAssistants #AI #CustomerService #Chatbots #Automation #Innovation #TechLeadership #AITransformation #ConversationalAI #TechAhead

What role has chatbots played in the technological revolution? Chatbots have revolutionized technology in several ways, contributing to advancements in communication, customer service, and automation: 1) 24/7 Availability: Chatbots offer round-the-clock assistance, improving accessibility and convenience for users. 2) Improved Customer Service: Chatbots enhance customer service by providing instant responses and resolving inquiries efficiently. 3) Enhanced User Experience: Chatbots deliver personalized interactions, creating engaging and user-friendly experiences. 4) Cost Savings: Chatbots automate tasks and reduce operational costs for businesses. 5) Scalability: Chatbots handle multiple conversations simultaneously, allowing businesses to scale customer support operations easily. 6) Data Collection and Analysis: Chatbots gather valuable user data, providing insights for business strategies. 7) Automation of Tasks: Chatbots automate routine tasks, freeing up human resources for more complex activities. 8) Integration with Existing Systems: Chatbots seamlessly integrate with CRM platforms and enterprise applications, enhancing workflow efficiency. 9) Multichannel Support: Chatbots can be deployed across various channels, ensuring consistent customer support. 10) Language and Localization: Chatbots support multilingual interactions and localization, expanding global reach for businesses. 11) Accessibility and Inclusivity: Chatbots improve accessibility and inclusivity for users with diverse needs. 12) Continuous Learning and Improvement: Chatbots use AI and machine learning to learn from interactions and refine responses over time. Overall, chatbots have revolutionized technology by transforming how businesses interact with customers, automate processes, and leverage data-driven insights to drive innovation and growth in the digital era. https://lnkd.in/gygbFRkm #chatbot #automation #smartwork #easyliving

🤖 Transforming Customer Interaction with Chatbots 🤖 Chatbots are revolutionizing the way businesses interact with their customers. These AI-driven virtual assistants are becoming increasingly sophisticated and are playing a crucial role in enhancing customer experience. Here are some key details about chatbots and their impact: 💬 24/7 Availability: Chatbots provide round-the-clock support, ensuring customers can get help at any time, enhancing satisfaction and loyalty. 🚀 Instant Responses: With the ability to process and respond to queries in real-time, chatbots significantly reduce wait times and improve user experience. 🔍 Personalized Interactions: Advanced chatbots use data and machine learning to offer personalized recommendations and solutions, making interactions more relevant and engaging. 💼 Cost Efficiency: By automating routine inquiries and tasks, chatbots reduce the need for extensive human support, lowering operational costs. 📈 Scalability: Chatbots can handle multiple queries simultaneously, making them ideal for businesses of all sizes, especially during peak times or rapid growth periods. 🌍 Multilingual Support: Many chatbots are capable of understanding and responding in multiple languages, breaking down language barriers and expanding global reach. 🔒 Data Security: Modern chatbots are designed with robust security features to handle sensitive customer information safely and securely. 📊 Actionable Insights: By analyzing interactions, chatbots provide valuable data on customer behavior and preferences, helping businesses make informed decisions. In today’s digital age, chatbots are not just a convenience but a necessity for businesses aiming to stay competitive and meet the ever-evolving demands of their customers. Embracing chatbot technology can lead to improved customer satisfaction, increased efficiency, and significant cost savings. #Chatbots #AI #CustomerExperience #Automation #TechInnovation #DigitalTransformation #CustomerSupport #MachineLearning #BusinessGrowth

🌐 The Role of Automation and AI In the ever-evolving world of customer support, web automation and AI technology are driving a significant transformation. The traditional model of live customer support is gradually giving way to innovative solutions. AI-driven chatbots and automated systems are now handling repetitive tasks with remarkable efficiency. This technology not only streamlines operations but also overcomes language barriers, offering support in multiple languages and making English proficiency less critical. Just as TV services faced disruption from streaming platforms and movie studios initially underestimated Netflix’s impact, we need to adapt quickly to stay competitive. Embracing automation can enhance our service delivery while freeing up resources for more complex tasks. With automation handling routine tasks, we can focus on areas where human expertise is crucial. Sales roles, which require personal touch and deep understanding, will continue to thrive alongside technology. Embracing innovation is not about replacing human roles but about leveraging technology to improve efficiency and customer experience. By integrating these advancements thoughtfully, we can enhance our service offerings and uncover new growth opportunities in sales. The future is here, and it's multilingual. The sooner we adapt, the better we position ourselves to lead in this new era of customer support. Let’s embrace the change and turn it into a strategic advantage. #CustomerSupport #AI #Automation #Innovation #TechTrends #Sales #BusinessGrowth #FutureOfWork #LanguageTechnology #DigitalTransformation #BPO #CustomerExperience

We're thrilled to announce that #ConnectLingua is now available on the #GenesysCloudPlatform 🎉! Have you considered evolving past third party translation services? Navigating the world of #CX can be a challenging endeavor, Contact Centers now respond to an increasingly global customer base. With ConnectLingua  agents are able to seamlessly engage customers who don’t speak the language. AI powered live voice translation can help ensure fulfilling customer experience while reducing costs and AHT. With support for over 70+ languages, ConnectLingua ensures that language is no barrier to success. 🗓️ Schedule a demo today 🔗: interactcx.com/contact-us What tools have you employed to boost your CSAT? #ConnectLingua #AiPowered #LiveVoiceTranslation #Genesys #GenesysCloud #AI #CustomerExperience #CustomerService #GlobalEngagement #SaaS #ContactCenter #CloudSolutions #Technology #DigitalTransformation #CXTransformation #BusinessSolutions #CustomerFirst #ConversationalAI #AItechnology #InnovativeSolutions #ConversationalAi